Technology Program Management Director

100 Salesforce, Inc.; Chicago (IL); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking a Technology Program Management Director to lead strategic program development, roadmaps, and execution across our engineering organization in the United States. This leader will partner with engineering leaders and cross-functional stakeholders to translate priorities into executable programs and measurable outcomes.

The role requires strong technical fluency, strategic planning, and governance; you will drive risk management, align teams, and deliver initiatives at scale

Qualifications

• Experience leading complex technical programs within large-scale software engineering or infrastructure.
• Experience developing strategic technology roadmaps across multiple teams.
• Strong executive communication and stakeholder management skills.
• Ability to translate ambiguous strategic goals into structured programs and actionable plans.

Responsibilities

• Develop and maintain multi-quarter strategic roadmaps aligned to priorities.
• Translate strategy into structured programs, milestones, dependencies, and outcomes.
• Identify gaps and cross-team dependencies across the portfolio.
• Facilitate prioritization discussions and tradeoffs among leaders.
• Establish program charters, objectives, and execution plans for initiatives.
• Lead complex, cross-functional technology programs from definition through adoption.

Skills

Program management

Cross-functional leadership

Strategic planning

Executive communication

Stakeholder management

Technical fluency

Data analysis

Tools

Agile

DevOps

Observability

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

We are seeking a Technology Program Management Director to lead strategic program development, roadmap planning, and execution across our engineering organization. This leader will partner closely with engineering leaders and cross-functional stakeholders to translate strategic priorities into clear, executable programs and ensure our most important initiatives deliver measurable outcomes. The ideal candidate combines strong technical fluency with exceptional program leadership, strategic planning, and organizational influence. They are comfortable operating in ambiguity, bringing structure to complex initiatives, and driving alignment across multiple teams and stakeholders without relying on direct authority. This is not a traditional project management role. The Technology Program Management Director will help shape what we prioritize, how initiatives come together into a cohesive roadmap, and how we execute against that roadmap at scale.

What You’ll Actually Be Doing

Program & Roadmap Development

Partner with engineering leadership to develop and maintain multi-quarter strategic roadmaps aligned to organizational priorities.

Translate strategy and broad objectives into structured programs, milestones, dependencies, and measurable outcomes.

Identify gaps, overlaps, sequencing considerations, and cross-team dependencies across the portfolio.

Facilitate prioritization discussions and help leadership make informed tradeoffs across competing initiatives.

Establish clear program charters, objectives, success measures, and execution plans for strategic initiatives.

Strategic Program Leadership

Lead complex, cross-functional technology programs from definition through execution and adoption.

Drive alignment across Engineering, Product, Architecture, Operations, Security, Infrastructure, and other partner organizations.

Establish program governance and operating mechanisms that provide transparency while minimizing unnecessary process and overhead.

Proactively identify risks, blockers, and dependencies and work with leaders to drive resolution.

Ensure programs remain focused on business and engineering outcomes rather than activity or milestone completion alone.

Portfolio & Operating Management

Develop an integrated view of the organization's strategic portfolio, including priorities, timelines, dependencies, risks, and resource considerations.

Establish consistent operating cadences for roadmap reviews, program reviews, and leadership decision-making.

Track progress against strategic commitments and surface areas requiring leadership attention or intervention.

Help evolve planning and execution practices as the organization scales.

Drive accountability for decisions, commitments, and follow-through across participating teams.

Executive Communication & Stakeholder Management

Serve as a trusted partner to senior engineering leadership.

Create clear, concise executive-level communications that translate complex technical programs into outcomes, risks, decisions, and recommendations.

Facilitate leadership discussions and drive decisions when priorities, ownership, or direction are unclear.

Build strong relationships across organizational boundaries and influence stakeholders at multiple levels of the company.

Ensure teams have clarity on priorities, decisions, ownership, and next steps.

Continuous Improvement

Identify opportunities to simplify planning, governance, and execution processes.

Develop repeatable frameworks and mechanisms that improve organizational effectiveness without creating unnecessary bureaucracy.

Use program data and metrics to identify trends, execution risks, and opportunities for improvement.

Champion an outcome-oriented, automation-first approach to program management.

You’re Our Person If…

• Significant experience leading complex technical programs within large-scale software engineering, infrastructure, platform, reliability, or technology organizations.
• Demonstrated experience developing and managing strategic technology roadmaps across multiple teams or functions.
• Strong understanding of modern software engineering and technology delivery practices.
• Proven ability to translate ambiguous strategic goals into structured programs and actionable plans.
• Experience managing large, cross-functional initiatives with significant dependencies and organizational complexity.
• Exceptional stakeholder management and executive communication skills.
• Ability to influence senior leaders and technical teams without direct authority.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated ability to identify risks early, drive decisions, and maintain momentum across complex programs.
• Experience establishing effective planning, governance, and operating mechanisms for engineering organizations.

Even Better If…

• Experience working with Site Reliability Engineering, observability, cloud infrastructure, developer platforms, operational excellence, or enterprise-scale engineering organizations.
• Experience supporting engineering transformation or modernization initiatives.
• Familiarity with Agile development, product operating models, DevOps, and modern software delivery practices.
• Experience using data and metrics to evaluate program health, organizational performance, and business outcomes.
• Experience operating in a highly matrixed global organization.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. We can lead the path to equality by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $171,200 - $273,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.