Sr. Manager/Director, Strategy, Operations & Program Management, Maestro

salesforce.com, inc.; San Francisco (CA); On-site; USD 123,000 - 273,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an experienced analytics and operations leader to own the analytics, run programs, and scale successful initiatives across our global business. You will drive market sizing, capacity planning, pricing tests, and cross-functional execution in a fast-moving AI Labs product environment.

You will own day-to-day programs, ensure repeatability with clear ownership, and craft executive updates and memos for leadership.

Qualifications

• 8+ years across strategy and operations, business operations, program management, consulting, or corporate strategy in a high growth software business.
• Advanced modeling and you derive answers from SQL, CRM Analytics, or equivalent.
• Global program management experience across regions and functions with stakeholders.
• Ability to scale a one-off into standard practice and global rollout.
• Clear, concise executive writing (summaries and memos).
• Experience with sourcing discipline and attach sources with confidence levels.
• Comfort shifting between capacity modeling and field readiness planning.
• Preferred Salesforce platform/ecosystem exposure and consumption-based business experience.
• Bachelor's degree or equivalent relevant experience required.

Responsibilities

• Own the analytics for pipeline, adoption, delivery, and customer outcomes with traceable data.
• Provide market sizing, capacity models, pricing tests, and build-vs-buy analyses with recommendations.
• Run day-to-day programs: reviews, launches, field readiness, cross-team workstreams.
• Turn a successful concept into a repeatable play with owners, checklists, metrics, and training.
• Scale the play across regions and teams with consistent standards.
• Write V2MOMs, decision memos, and exec updates in plain language.
• Act as a force multiplier by scoping problems and delivering plans.

Skills

Strategy and operations

Analytics

Program management

Scaling across regions

Executive writing

Sourcing discipline

Capacity modeling

Salesforce ecosystem familiarity

Bachelor level education

Education

Bachelor's degree or equivalent relevant experience

Tools

SQL

CRM Analytics

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built and run. We move quickly and we decide with evidence, which means someone has to own the analytics, run the programs, and turn what works once into something that works everywhere.

That is this role. You own the analysis and the day to day programs for the team. When something proves out in one region or one account team, you are the person who makes it repeatable and then scales it across our global business.

• Own the analytics. One set of numbers for pipeline, adoption, delivery, and customer outcomes. Every figure sourced, with a clear line between measured results and estimates.
• Bring the answer. Market sizing, capacity models, pricing tests, build versus buy. Come with a recommendation, not just a spreadsheet.
• Run the day to day programs. Own the programs that keep the team moving: reviews, launches, field readiness, and the workstreams that cross teams. You are the person who knows what is actually blocked.
• Make it repeatable. Take a concept that worked once and turn it into a play with an owner, a checklist, a measure, and a training path.
• Then make it scale. Roll that play across regions and teams, and hold it to the same standard everywhere.
• Write. V2MOMs, decision memos, and executive updates in language anyone in the room can follow on first read.
• Be a force multiplier. Take the problem nobody owns yet, scope it, and bring back the plan.

Required Experiences & Skills

• Experience. 8+ years across strategy and operations, business operations, program management, management consulting, or corporate strategy, with time inside a high growth software business.
• Analytics. Advanced modeling, and you get your own answers from SQL, CRM Analytics, or equivalent. You do not wait on a reporting queue.
• Program management. You have run global programs across multiple regions and functions, on a deadline, with real stakeholders.
• Scaling instinct. You have turned a successful one off into standard practice, and you know what breaks when something goes global.
• Writing. You write clearly and briefly for executives. You know the difference between a summary and a decision memo.
• Sourcing discipline. Every number you publish has a source and a confidence level attached.
• Range. You can move between a capacity model in the morning and a field readiness plan in the afternoon without losing quality on either.
• Preferred. Salesforce platform or ecosystem experience. Experience operating a consumption based business. Experience supporting an acquisition integration.
• Education. Bachelor's degree or equivalent relevant experience required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• and an employee stock purchasing program

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $123,100 - $273,000 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.