Sr Manager, Data Process Excellence & Transformation

Ladders; United States; Teletrabalho; USD 116 000 - 193 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and wellness programs

Retirement savings with company match

Professional development and training

Flexible work arrangements and work–l–

Work-life balance initiatives

Resumo da oferta

Ladders is seeking a Sr Manager, Data Process Excellence & Transformation to lead the design and optimization of operational processes for client data feeds and service delivery. This role collaborates with cross-functional teams to simplify workflows, strengthen governance, and scale operations while driving transformation initiatives that improve quality and efficiency.

The position is remote for US-based candidates, with a strong emphasis on automation, governance, and performance metrics to

Qualificações

• 9+ years of experience in operational, process management, or service delivery functions.
• Proven track record in managing client-facing operational processes.
• Experience leading operational transformation initiatives, including automation and quality improvement.
• Strong analytical and problem-solving skills.
• Demonstrated leadership in managing teams and driving organizational change.

Responsabilidades

• Lead the design and optimization of operational processes for client data feeds.
• Identify opportunities to simplify workflows and improve scalability.
• Establish process governance and operational standards.
• Drive continuous improvement initiatives for service quality and efficiency.
• Oversee day-to-day operations to meet service commitments and delivery schedules.
• Develop operational performance metrics to ensure accountability.
• Enhance quality processes through automated validations and monitoring.

Conhecimentos

Operational process design

Automation

Governance

Analytical skills

Team leadership

Process improvement

Descrição da oferta de emprego

For our client, we are seeking a Sr Manager, Data Process Excellence & Transformation to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will lead the design and optimization of operational processes that support client data feeds and service delivery. You will partner closely with cross-functional teams to simplify workflows, strengthen governance, and improve scalability across the operation. The position will also drive transformation initiatives that enhance quality, automate validations, and improve overall efficiency and accountability.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $115,500 – $192,500 annually

Responsibilities

• Lead the design and optimization of operational processes for client data feeds
• Identify opportunities to simplify workflows and improve scalability
• Establish process governance and operational standards
• Drive continuous improvement initiatives for service quality and efficiency
• Oversee day-to-day operations to meet service commitments and delivery schedules
• Develop operational performance metrics to ensure accountability
• Enhance quality processes through automated validations and monitoring

Qualifications

• 9+ years of experience in operational, process management, or service delivery functions
• Proven track record in managing client-facing operational processes
• Experience leading operational transformation initiatives, including automation and quality improvement
• Strong analytical and problem-solving skills
• Demonstrated leadership in managing teams and driving organizational change

Benefits

• Comprehensive health and wellness programs
• Retirement savings plans with company match
• Professional development and training opportunities
• Flexible work arrangements and work-life balance initiatives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.