Sr. Manager, Customer Success (Fully Remote)

FourKites, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

FourKites, Inc. is seeking a senior Customer Success leader to guide and grow the team, focusing on client renewals and expansion while mitigating risk for our partners in the supply chain domain.

The candidate should bring a customer-obsessed mindset, 7+ years in CS, and 3+ years of team leadership. This role aligns with FourKites’ AI-driven transformation of global brands through strategic customer success initiatives.

Qualifications

• Customer-obsessed leader with 7+ years in CS and 3+ years managing teams.
• Analytical, process-oriented, and skilled in persuasion.
• AI-driven supply chain transformation leader serving 1,600+ global brands.

Responsibilities

• Lead and develop a Customer Success team.
• Drive renewals, expansion, and risk mitigation with partners.

Skills

Customer success

Team leadership

Renewals

Analytics

Job description

• Lead and develop a Customer Success team.
• Drive renewals, expansion, and risk mitigation with partners.

Who you are:

• Customer-obsessed leader with 7+ years in CS and 3+ years managing teams.
• Analytical, process-oriented, and skilled in persuasion.

About FourKites:

• AI-driven supply chain transformation leader serving 1,600+ global brands.
• Values one team, bias for action, attitude matters, and extreme ownership.

FourKites

FourKites is a leader in AI-driven supply chain transformation, turning data into automated action. It serves 1,600+ global brands and values curiosity, empathy, and inclusivity.