Sr. Manager, Customer Success Analytics (Remote)

CrowdStrike Holdings, Inc.; California (MO); Hybrid; USD 145,000 - 220,000; Full time

Benefits offered by this job

Equity awards

Health insurance

Paid time off

401k plan

Wellness program

Job summary

CrowdStrike is seeking a Senior Manager to lead the evolution of our Customer Success analytics and support analytics engine. You will turn complex data into business insights, influence global strategy, and align architecture across Sales, Marketing, and Product in a large-scale B2B SaaS environment.

You will guide an analytics team, drive self-service adoption with Tableau and CRM Analytics, and partner with VP leadership to translate data into strategic narratives that improve retention and

Qualifications

• 10+ years in BI or analytics with CS domain expertise.
• Deep knowledge of SaaS metrics (ARR, NRR, GRR, churn, CLV).
• Strong data architecture and engineering oversight (Snowflake/BigQuery).
• Proficiency in SQL and enterprise BI tools (Tableau, CRM Analytics).
• Executive storytelling and VP-level influence in decisions.

Responsibilities

• Define and execute the strategic vision for the global CS analytics roadmap to optimize the end-to-end customer lifecycle.
• Architect health/adoption frameworks to mitigate churn and drive expansion opportunities.
• Serve as a strategic partner to VP level leadership translating data into actionable narratives.
• Provide strategic oversight of data architecture and systems integration for post-sales reporting.
• Lead and mentor a high-performing analytics team enhancing data literacy and self-service.
• Drive adoption of self-serve analytics tools including Tableau dashboards and improve data literacy.
• Collaborate cross-functionally to align KPIs and standardize metrics across Sales, Product, and Support.

Skills

Executive storytelling

Leadership

SQL

Tableau

CRM Analytics

Snowflake

BigQuery

Data architecture

SaaS metrics

Change management

Education

BS/BA in related field

Master’s degree preferred

Tools

ETL/ELT pipelines

Job description

About the Role

CrowdStrike’s Customer Success Analytics team is seeking a strategic and visionary Senior Manager to spearhead the evolution of our Customer Success and Support analytics engine. In this high-impact leadership role, you will define the roadmap for turning complex data into transformational business insights, driving global strategy through analytics translation and executive-level storytelling. As a primary advisor to Customer Success executive leadership, you will influence multi-million dollar business decisions and ensure architectural alignment across Sales, Marketing, and Product. We are looking for a transformational leader who bridges the gap between deep technical data engineering and high-level business strategy within a large-scale B2B SaaS environment.

What you’ll do

• Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.


• Architect advanced Customer Health and adoption frameworks and models to mitigate churn and proactively drive expansion opportunities.


• Serve as a strategic partner to VP level leadership, translating technical data into actionable narratives that influence GTM organizational strategy.


• Provide strategic oversight of data architecture and systems integration, ensuring the integrity of the global data pipeline for post-sales reporting.


• Lead and mentor a high-performing analytics team, fostering a culture of excellence, data literacy, and self‑service innovation across the company.


• Drive adoption of self‑serve analytics tools including Tableau dashboards and improve data literacy for Customer Success Managers and Customer Support Managers.


• Collaborate cross‑functionally to ensure alignment of key KPIs and standardized metric definitions across the post‑sales organization.

What you’ll need

• 10+ years of experience in Business Intelligence or Analytics, with customer success domain expertise and significant tenure in leadership roles within high‑growth B2B SaaS organizations.


• Deep understanding of SaaS metrics such as ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).


• Deep proficiency in data architecture principles and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.


• Proficiency in SQL to query data, perform ad hoc analysis, and troubleshoot data quality issues.


• Advanced experience with modern BI tools (Tableau, CRM Analytics) used to deliver enterprise‑grade visualization solutions.


• Superior executive communication skills with a proven track record of influencing VP‑level stakeholders through data‑driven storytelling.


• Demonstrated ability to lead organizational change and drive cross‑functional alignment on KPIs across Sales, Product, and Support.


• Proven experience utilizing AI technologies to enhance decision‑making, streamline workflows and processes, improve efficiency and drive business outcomes.


• BS/BA degree in related discipline (e.g., Informatics, Computer Science, Economics, or Business). Master’s degree preferred.

Bonus Points

• Experience in analytics at a B2B security company.


• Experience creating training materials and designing an analytics enablement strategy.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards.


• Comprehensive physical and mental wellness programs.


• Competitive vacation and holidays for recharge.


• Paid parental and adoption leaves.


• Professional development opportunities for all employees regardless of level or role.


• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.


• Vibrant office culture with world class amenities.


• Great Place to Work Certified™ across the globe.

Equal Employment Opportunity Statement

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, return from lay‑off, terminations and social/recreational programs—on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E‑Verify program. Notice of E‑Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $145,000 - $220,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.