Sr. Manager, Customer Programs- Remote

TE Connectivity Corporation; San Jose (CA); Remote; USD 161,000 - 243,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Customer Programs to lead high-impact initiatives in the Digital Data Networks organization. This pivotal role requires a blend of strategic thinking and tactical execution, focusing on building high-speed connectivity solutions for AI/Cloud hyperscalers and data centers. The ideal candidate will possess a strong customer advocacy mindset, excellent communication skills, and a proven track record in technical program management. Join a dynamic team that values diverse backgrounds and innovative ideas, and help shape the future of connectivity solutions.

Benefits

Health Insurance

401(k)

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Paid Time Off

Voluntary Benefits

Qualifications

• 15-20+ years of experience in elevated customer-facing roles.
• Experience in driving complex large-scale technical programs.
• Knowledge in manufacturing and senior leadership communication.

Responsibilities

• Frequent engagement with customers to translate their voice into the organization.
• Coordinate with Sales and Product Management for developing customer growth strategies.
• Drive regular program updates and actionable outcomes with the senior executive team.

Skills

Product Management

Technical Program Management

Customer Advocacy

Engineering

Sales

Presentation Skills

Business Acumen

Interpersonal Skills

Structured Thinking

Communication Skills

Education

Bachelor's Degree

Master's Degree (MBA preferred)

Job description

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Sr. Manager, Customer Programs

At TE, you will unleash your potential working with talented people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Join this exciting and fast paced role in the Digital Data Networks organization building high speed connectivity solutions for the large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer, and internally with senior executive team, engineering, product management, project teams, Sales, FAE, specifically focused on winning critical programs.

A successful CPM is someone who possesses the following competencies:

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
• Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
• Business Acumen: Ability to articulate value proposition, product positioning, customer architecture, high level designsand financials
• High interpersonal skills: Builds trusted relationships internally and externally
• Big picture view: Can anticipate and articulate complex market shifts to align with TE strategies
• Cheerleader: Motivates and activates the right people at the right time
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed

What your background should look like:

Background includes experience in:
- Product Management
- Technical Program Management
- Engineering or an equivalent technical role
- Sales or customer facing role

15-20+ years of experience that covers:
- Elevated customer-facing roles
- Driving complex large-scale technical programs
- Manufacturing knowledge
- Senior leadership communication internally/externally and awesome presentation skills
- Big Plus: Connector, Cable or adjacent industry
- Big Plus: Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications

Short Description

Main Responsibilities:
1. Customer Advocacy
- Frequent engagement with assigned customer(s) and translate their voice into the organization
- Liaison between customer and internal functions (engineering, product management, operations, etc.)
- High-level strategy collaboration with the customer
- Track customer schedules, TE schedules, roadmaps, and critical deliverables

2. Commercial Team Alignment
- Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps), etc.
- Monitor customer pulse and prioritize what are must-haves to win customer design-ins
- Monitor commercial impact of TE decisions and/or customer pivots
- Build a relationship with key contacts within the customer’s organization

3. Internal Messaging and Alignment
- Drive regular program updates and actionable outcomes with the senior executive team
- Align multiple internal teams towards customer strategy and direction changes
- Back-channel communication internally and externally to facilitate alignment and quick decision making
- Manage and monitor escalations from customers and drive communications internally and externally

4. Tactical Initiatives
- Tackle gaps and roadblocks across the organization as needed
- Drive the pace and sense of urgency within the organization to ensure customer expectations are met
- Bridge customer requests with internal functions for speedy resolution
- Pull in the right people at the right time

ABOUTTE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

COMPENSATION
• Competitive base salary commensurate with experience: $161,400 –$242,200(subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location:

San Jose, CA, US, 95054

City: San Jose

State: CA

Country/Region: US

Travel: 25% to 50%

Requisition ID: 130964

Alternative Locations:

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
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