Sr. Manager, Customer Programs- Remote

Lensa; San Jose (CA); Remote; USD 161,000 - 243,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Manager for Customer Programs to lead high-impact initiatives in the Digital Data Networks organization. This remote role involves engaging with customers and internal teams to drive strategic programs, ensuring alignment and effective communication across all levels. The ideal candidate will possess extensive experience in customer-facing roles, program management, and a strong understanding of the technical landscape. Join a diverse and inclusive environment where your contributions will help shape the future of connectivity solutions.

Benefits

Health Insurance

401(k)

Disability Insurance

Life Insurance

Stock Purchase Plan

Paid Time Off

Voluntary Benefits

Qualifications

• 15-20+ years in customer-facing roles and driving large-scale technical programs.
• Experience in product and program management, engineering, or sales roles.

Responsibilities

• Engage customers and translate their voice into organizational action.
• Collaborate on strategies with customers and track deliverables.
• Build relationships within customer organizations and drive urgency.

Skills

Customer Advocacy

Program Management

Clear Communication

Business Acumen

Influencing

Interpersonal Skills

Structured Thinking

Motivator

Versatility

Big Picture View

Education

Bachelor's Degree

MBA

Job description

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Sr. Manager, Customer Programs - Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

Join this exciting and fast-paced role in the Digital Data Networks organization, building high-speed connectivity solutions for large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior, high-visibility role focused on winning critical programs, with engagement both with customers and internally with senior executives, product management, project teams, sales, and FAE.

A successful CPM possesses competencies such as:

• Success mindset: Focused on outcomes, driving strategies to address gaps, remove blockers, and win
• Structured thinking: Navigating ambiguity and building structures for rapid execution
• Influencing: Driving thought leadership and organizational response
• Clear communication: Breaking down complex information for different audiences
• Storytelling: Providing reliable contextual information for organizational alignment
• Business acumen: Articulating value propositions, product positioning, and financials
• Interpersonal skills: Building trusted relationships internally and externally
• Big picture view: Anticipating market shifts and aligning strategies
• Motivator: Activating the right people at the right time
• Versatility: Managing strategic and tactical initiatives effectively

Candidate Background

Bachelor’s degree required, MBA preferred. Experience in:

• Product and Program Management
• Engineering or technical roles
• Sales or customer-facing roles

15-20+ years of experience in:

• Customer-facing roles
• Driving large-scale technical programs
• Manufacturing knowledge
• Senior leadership communication and presentation skills
• Plus: Connector, Cable, or related industry experience
• Plus: Familiarity with AI/Cloud hyperscalers, data centers, networking, storage

Main Responsibilities

• Customer advocacy and engagement, translating voice into organizational action
• Serving as liaison between customers and internal teams
• Collaborating on high-level strategies with customers
• Tracking schedules, roadmaps, and deliverables
• Aligning commercial strategies with sales and product management
• Monitoring customer needs and TE decision impacts
• Building relationships within customer organizations
• Driving internal program updates and senior leadership alignment
• Managing escalations and facilitating communication
• Addressing organizational gaps and driving urgency
• Facilitating internal resolution of customer requests

Core Competencies

• Managing and measuring work
• Motivating others
• Building effective teams
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
• Strategy, Execution, Talent (for managers)

About TE Connectivity

TE Connectivity is a global leader in creating a safer, sustainable, and connected future through connectivity and sensor solutions. With over 85,000 employees in around 140 countries, including 8,000 engineers, TE supports next-generation transportation, energy, manufacturing, data centers, medical tech, and more. Learn more at www.te.com and follow us on LinkedIn, Facebook, and other social platforms.

Compensation & Benefits

• Base salary: $161,400 – $242,200 (dependent on location and experience)
• Total compensation includes incentives and benefits
• Benefits include health insurance, 401(k), disability, life insurance, stock purchase, paid time off, voluntary benefits

Location & Other Details

San Jose, CA, with 25-50% travel. Requisition ID: 130144. Industry: Sales & Marketing. Employment type: Full-time. Seniority level: Director.

TE Connectivity is committed to a diverse and inclusive work environment, prohibiting discrimination based on age, gender, ethnicity, disability, and other protected characteristics.