Sr. Manager, Customer Engagement, Grocery

Colgate; Piscataway Township (NJ); Hybrid; USD 124,000 - 174,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid parental leave

Disability coverage

Vacation days and holidays

Job summary

Colgate is seeking a Sr. Manager, Customer Engagement, Grocery to lead the Grocery and HIPE customer teams in a hybrid role based in New Jersey.

The role emphasizes driving customer satisfaction, optimizing supply chain execution, and ensuring product availability across major retailers. Responsibilities include forecasting, replenishment, and Joint Business Planning collaboration with cross-functional partners, with a track record of leading teams and delivering process improvements.

Qualifications

• BS/BA in Business, Supply Chain, or related field.
• 10+ years of experience in CPG supply chain.
• Proven experience in leading and developing teams.
• Strong analytical skills and proficiency with Excel, Google Sheets, SQL.

Responsibilities

• Lead and develop the Grocery and HIPE customer engagement team.
• Drive replenishment, forecasting, and inventory management improvements.
• Collaborate with cross-functional partners on JBP and supply chain planning.
• Analyze data to optimize in-stock performance and service levels.
• Influence internal and external partners to deliver best-in-class results.

Skills

10+ years of experience in CPG supply

Leading and developing teams

Strong analytical skills

Education

BS/BA in Business, Supply Chain, or related field

Tools

Excel

Google Sheets

SQL

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Sr. Manager, Customer Engagement, Grocery

Travel Required?: Travel - up to 10% of time

Posting Start Date: 9/4/26

Hybrid

No Relocation Assistance Offered
Job Number#175761 - Piscataway, New Jersey, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Position Purpose

The Customer Engagement Manager for Grocery and HIPE (Home Improvement, Indirect, Professional & Emerging Markets) customers is instrumental in driving customer satisfaction, deepening Colgate's partnership and optimizing our presence and performance with these key retailers. This highly visible role is responsible for leading a high-performing team to manage the Colgate-Grocery and HIPE customers’ supply chain. The Manager ensures Colgate’s portfolio remains consistently available, meets service level goals, and aligns with customer´s business priorities by fostering a motivated, collaborative environment.

Accountable for inventory, in-stock performance, and supply chain execution, you wiill work closely with customers’ buying and replenishment teams as well as internal Colgate partners to deliver seamless end-to-end planning and execution. Collaborating across Commercial, Customer Service, End-to-End Network Operations, and Supply Chain Excellence, you will support the Joint Business Planning (JBP) roadmap, leads cross-functional initiatives, and act as the main supply chain partner to the Commercial Key Account Leader, driving best-in-class results.

Key Responsibilities

Lead, mentor, and develop the Grocery and HIPE’s customer-specific team of 3 people, championing open communication and creating a collaborative, goal-driven environment.

Coach team and develop their capabilities in customer engagement, problem-solving, and technical skills necessary to support the concerning customers’ evolving business needs.

Promote a culture of accountability, teamwork, and continuous improvement, modeling Colgate’s leadership values in all interactions.

Manage team workload and goals to align with current and future account requirements, ensuring optimal support coverage across all product categories.

Leverage data analytics and reporting tools to optimize replenishment, minimize out-of-stocks, and support business reviews and Joint Business Planning (JBP) with key customers in Grocery and HIPE Retail environments.

Drive process improvements and supply chain efficiency projects, ensuring Colgate products meet or exceed customer expectations

Work closely with the Customer Experience Analytics team to ensure there is a full data integration using customers’ data and our internal data to identify gaps and capture opportunities.

What you need for this position

BS/BA in Business, Supply Chain, or related field

10+ years of experience in CPG supply chain, with a preference managing replenishment activities with major retailers.

Proven experience in leading and developing teams

Expert understanding of replenishment, forecasting, and inventory management—preferably in the (health/beauty) category

Strong analytical skills and proficiency with Excel, Google Sheets, SQL or similar reporting tools

It’s an advantage to have

• DOMO, Sigma, Snowflake, Google Data Studio
• SAP/Kinaxis System knowledge
• Excellent communication and relationship-building skills, able to simplify complex issues for cross-functional partners and retailer stakeholder
• Ability to influence and build strong partnerships with both internal teams and customers at various levels
• Track record of delivering operational excellence and driving process improvement

Compensation and Benefits

Salary Range $124,000.00 - $174,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.