Customer Development Analyst, Home Improvement, Professional and Indirect Channels

Colgate-Palmolive; Rosemont (IL); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

401(k) matching

Paid vacation

Paid holidays

Medical/dental/vision benefits

Job summary

Colgate-Palmolive Company in Rosemont, IL is seeking a Customer Management Specialist to support the Home Improvement Indirect and Professional team. You will help grow sales, increase market share, improve services, and identify supply chain efficiencies.

You will communicate corporate and brand strategies, understand customer objectives, and ensure profitability. The role requires collaboration across teams and strong Excel, Google Workspace, and SQL skills to build growth through data-driven

Qualifications

• Bachelor's degree or higher required.
• 2+ years in sales support roles or adjacent experience.
• Superb communication skills and attention to detail.
• Solid understanding of Microsoft Excel (Pivot Tables) and Google suite.
• Familiarity with SQL language for querying databases (AI can assist).
• Strong analytical background and knowledge of eCommerce capabilities.

Responsibilities

• Identify opportunities for products and programs and develop Customer Marketing strategies.
• Partner cross-functionally with internal teams, brokers, and the customer retail team to achieve goals.
• Seek innovative solutions and adapt strategy based on insights and ROI analyses.
• Leverage AI and business trends to develop impactful selling stories and data-driven insights.
• Develop and support tools built in Google Data Studio, Sigma and Excel.

Skills

Strong communication

Analytical mindset

eCommerce knowledge

SQL familiarity

Excel expertise

Google Workspace

Education

Bachelor's Degree

Tools

Google Data Studio

Sigma

Excel

SQL

Pivot Tables

Google Suite

Job description

Relocation Assistance Offered Within Country

Job Number #175874 - Rosemont, Illinois, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

In today's dynamic retail environment, it is an exciting time to join the Customer Development team at Colgate! Our highly energetic and focused Customer Team is dedicated to driving growth for Colgate-Palmolive in this constantly evolving landscape. What role will you play as a member of the Customer Development team?

As the Customer Management Specialist supporting the Home Improvement Indirect and Professional team, you will help to grow sales, increase the share of market, improve services, and identify supply chain efficiencies. You will support this team, communicating our corporate and brand strategies, understanding customer objectives and strategy, and ultimately ensuring maximum profitability and a plan where we all win. You'll help develop and present business plans and understand and refine plan implications and customer input to better build growth through increased market share and financial return.

What You Will Do

• Identify areas of opportunity for products and programs, help develop Customer Marketing strategies that incorporate consumer insights, and have an awareness of competitor activity to create promotional strategies


• Partner cross-functionally with internal teams, brokers, and the customer retail team, leading with mutual trust and integrity to achieve deliverables and execute against strategy and goals


• Seek opportunities to improve and propose creative solutions. Be able to adapt and adjust the strategy with the customer, revisit objectives and gain insights from pre and post evaluation and return on investment analyses to ultimately incorporate findings into future strategies


• Leverage AI and business trends to help develop impactful selling stories, fact-based analysis (store level, pricing, promo etc)


• Develop and support/enhance different tools and capabilities built in Google Data Studios, Sigma and Excel

Required Qualifications

• Bachelor's Degree


• 2+ years in sales support roles or adjacent experience


• Superb communication skills and attention to detail


• Solid understanding of Microsoft Excel (expertise with Pivot Tables), and Google suite of products


• Familiarity with SQL language for querying databases (coding can be supported with AI capabilities)


• Strong analytical background


• Knowledge and expertise of eCommerce capabilities

Preferred Qualifications

• Familiarity working with a syndicated service (Nielsen, IRI) account


• Experience working in consumer product goods

Compensation And Benefits

Salary Range $70,000.00 - $96,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.