Sr. Manager, Customer Advocacy & Growth Initiatives

Adobe; California; On-site; USD 98,000 - 193,000; Full time

Job summary

Adobe is seeking a key team member to drive strategic customer engagement programs in support of Sales. The role focuses on executive customer interactions, data insights, and program management to enhance customer satisfaction and revenue growth. Ideal candidates will have strong organizational skills, experience in executive engagement, and the ability to collaborate effectively across teams.

Qualifications

• 5+ years experience in managing executive engagement and program management.
• Ability to influence senior stakeholders and manage without authority.
• Strong attention to detail and excellent judgment on complex engagements.

Responsibilities

• Drive Sales Leadership field visits and customer interactions.
• Cascade customer insights and data among various functions.
• Manage day-to-day operations of executive events and field visits.

Skills

Organizational abilities

Project management

Consulting skills

Data sourcing

Communication skills

Tools

Power BI

Microsoft Excel

Microsoft Word

SharePoint

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Key team member working closely with the global DMe Enterprise sales leadership team todrive strategic customer engagement programs across a matrixed global field organization in support of Sales. In this role, you will support executive engagement with customers across meetings, events and field visits to drive impact, revenue, and customer satisfaction and track them to provide key insights, outcomes, and measure impact. Your work will ensure key customer insights, business lessons learned, and customer engagement activities cascade into the field. Your work will help the field increase their engagement with executives while providing the consistency and infrastructure needed to effectively achieve growth opportunities within key accounts.Streams of responsibility will include:

• Executive Customer engagements: Drive Sales Leadership field visits by strategically identifying customers that will have the greatest impact in close collaboration with field teams and extended teams in support of customer interactions including executive customer meetings, CECs, and Adobe customer events, and third party events.
• Customer Insights:Cascade insights from customer interactions and engagements to the field through various channels including Podcasts, emails, and other pertinent sales platforms and portals.
• Win Wires & Insights: Partner with the global Sales team to identify key customer wins to be shared globally to highlight success, share best practices, and inspire the Sales organization

What you’ll do

Cascade customer insights and data amongst various functions within the sales

organization.

• Day-to-Day Management of field visits and executive events include daily processing of requests, coordination with cross functional teams for the timely completion and approval of documents and meeting follow up documentation, and reinforcing office policies and best practices.
• Creation of a standardized metrics template, leveraging GTM data sources, to create a global standard to measure impact of executive engagements by senior Adobe Executives.
• Maintenance of forms, briefs, and templates for day to day engagements and as a center of excellence for global best practices
• Build concise, impactful presentations and written communications aligned with DMe vision and strategy in support of customer and field-facing initiatives.
• Provide insights around customer growth and engagement opportunities that inform business decisions and strategic recommendations for DMe Field Sales.
• Facilitate workflows; advancing them to successful completion to streamline efficiency and communication internally and outside of the organization.
• General program management support across the functions of the Office of Customer Advocacy & Insights including but not limited to daily brief preparation, weekly look ahead compilation, field visit preparation and documentation, and process documentation.

What you need to Succeed

• Exceptional organizational and project management abilities.
• Ability to influence senior stakeholders regularly and manage without authority.
• Strong consulting skills -- ability to look at problems from multiple angles and multiple viewpoints
• Strong knowledge and experience sourcing and working with data and content from Power BI, Microsoft Excel, Microsoft Word, and SharePoint to drive strategic programs and decision making
• Think strategically, while also providing tactical program management support to drive efficiency, visibility and clarity around DMe initiatives.
• 5+ years experience in managing executive engagement and program management

• High attention to detail
• Excellent judgment on sensitive, complex, and cross-functional engagements, fostering collaboration between leaders, sub-teams, and related functions
• Highly collaborative within a diverse team setting; a true team player; willing to proactively engage and identify creative solutions.
• Proactively address pressing business issues that need immediate attention.
• Proactively escalate potential issues while identifying potential solutions.
• Strong verbal and written communication skills, with an emphasis on tact and diplomacy

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $98,800 -- $192,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [e-mail] call [phone].