Sr Manager Crisis Residential - Housing Services

Familyres; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A community support organization in New York seeks a Senior Residential Manager to oversee a team, ensuring the needs of individuals with disabilities are met. The role includes managing staff, ensuring compliance, and advocating for residents. Candidates must have supervisory experience and strong communication skills.

Qualifications

• Minimum two years of supervisory experience.
• Minimum one year of experience working with individuals with disabilities.
• Must be 18 years of age or older.

Responsibilities

• Ensure all needs of the supported individuals are met.
• Lead a team including Residential Managers and Direct Support Professionals.
• Advocate with the people we support.

Skills

Proficient computer skills

Excellent communication skills

Teamwork

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Sr Manager Crisis Residential - Housing Services

Ridge, NY, USA

Job Description

Posted Thursday, November 6, 2025 at 5:00 AM

POSITION SUMMARY

The primary role of the Senior Residential Manager is to ensure that all of the needs of the people supported in FREE’s IRAs are met while working in partnership with each team. These needs include, but are not limited to, ensuring their rights are both promoted and respected, supporting their health and safety, and working with them to identify and realize their personal outcomes. In order to accomplish this, the Senior Residential Manager leads a team including Residential Managers and Direct Support Professionals, in conjunction with clinical providers that work alongside the people supported to develop plans to meet the individuals’ needs. The Residential Senior Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate and timely manner.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Provides direct oversight of the Residential Managers and other assigned team members in their role and responsibilities and covers Residential Manager duties when needed.
• Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
• Advocates with the people we support in a variety of situations.
• Works with the people we support to teach them new life skills.
• Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment and designed to meet the needs of the people living in the residence.
• Maintains ongoing communication with the individuals, family members and other collateral providers involved with the program and individuals served.
• Possesses and uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
• Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
• Manages personnel by supervising, training, evaluating, and observing assigned team members.
• Interviews, hires, develops and retains high quality staff.
• Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions by providing supervision and guidance to team members working in the residence on an ongoing basis.
• Addresses performance issues through performance improvement or corrective action measures.
• Manages team members’ time worked in the residence while ensuring there are sufficient team members to meet the needs of the people living in the residence at all times.
• Ensures residence and individual finances are balanced and in compliance.
• Prevents, recognizes and reports abuse toward the people we support.
• Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Ensures that the residence, including the external property, is clean, safe and attractive at all times.
• Fulfills on‑call responsibility and covers assigned team members.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Met all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation, and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and affirmative action programs.

QUALIFICATIONS

Education:

• High School Diploma or equivalent required; Bachelor’s Degree preferred.

Experience:

• Minimum two years of supervisory experience.
• Minimum one year of experience working with individuals with disabilities and/or mental health disorders or experience in human services field.

Specialized Training, Licenses, Certifications:

• Not required, training will be provided upon hire as needed.

Knowledge, Skills, Competencies, and Abilities:

• Proficient computer skills.
• Proficient writing skills with grasp of basic grammar and spelling.
• Must be efficient, well organized, and have excellent communication skills.
• Demonstrated ability to work in a team environment with flexibility; keeping others informed and anticipating needs is essential.

Other Requirements:

• 18 years of age or older.
• Ability to be on call.
• Valid Driver’s License and satisfy criteria to be a driver for the organization.
• Ability to work a flexible schedule including evenings and weekends.

WORK ENVIRONMENT

This role is performed in person, some travel in an agency vehicle might be required from agency drivers.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee is required to reach with hands and arms.
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed.
• Employee is required to be able to lift 50 pounds at a time.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.