Sr. Manager - Corporate Quality

KMS Kenco Management Services, LLC; Chattanooga (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance including HSA/HRA/FS

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Job summary

KMS Kenco Management Services, LLC is seeking a Senior Corporate Quality Assurance Manager to develop and manage the corporate quality system, mentor sites, and drive continuous improvement. This role supports RFPs, IT validations, and the Kenco Operating System as it relates to quality assurance.

The position requires strategic thinking, leadership across networks, and strong interpersonal skills to influence senior leaders and drive cross-functional collaboration.

Qualifications

• Bachelor's degree in engineering or related field required.
• MBA may be an advantage but is not essential; 6-8 years’ experience in quality assurance management preferred.
• Experience with regulatory affairs (FDA, DEA) desired; ASQ CSSGB preferred.

Responsibilities

• Establish and lead quality standards and controls for multiple sites.
• Oversee the Multi-Client vertical including e-commerce locations.
• Manage a team of direct and dotted line reports.
• Lead quality improvement initiatives and opportunities across business units.
• Support RFP processes for new business.
• Coordinate with customers to resolve product quality issues.
• Develop and deploy QA trainings, procedures, and tools.
• Oversee auditing program related to quality management system.

Skills

Strategic thinking

People coaching

Relationship building

Communication

Project management

Influence leadership

Quality leadership

Education

Bachelor's degree in engineering or related field

ASQ CSSGB certification (lead auditor)

MBA (advantage)

Tools

ISO 9001:2015 knowledge

Job description

About the Position

The role of the Senior Corporate Quality Assurance Manager is to develop and manage the corporate quality management system and ensure that processes and procedures are developed in line with applicable standards and customer requirements. The Senior Quality Assurance Manager will serve as the corporate leader in developing documents and tools to guide and improve the business, serve as a mentor to existing sites. The Sr. Quality Assurance Manger is primary for assisting in the generation of new business process (i.e. RFPs, etc.). The role will support other corporate departments in related processes (i.e. IT validations). The role will also support and assess the implementation of the Kenco Operating System as it relates to quality assurance. The role will be the backup Quality pillar owner for the Kenco Operating System.

Functions

• Establish and lead Quality standards and controls for multiple sites and networks
• Oversee the Multi-Client vertical including the e-commerce locations
• Manage a team of direct and dotted line reports that will be comprised of Site/Network Quality employees and Corporate Quality Manager(s)
• Act as the strategic leader in improving the quality management system corporately and partners with operational leadership to identify areas of opportunity for its continuous improvement
• Act as the strategic leader for Requests for Proposal (RFPs) process in the generation of new business
• Serve as backup Quality pillar owner for the Kenco Operating System
• Assist in the coordination of engineering solutions while conferring with customers to define and resolve product quality issues
• Support the development and deployment of the Kenco Operating System as it relates to the quality management system
• Develop and deploy quality assurance trainings, procedures, and tools in collaboration with other departments to improve the quality management system
• Oversee the development and deployment of the auditing program as it relates to the quality management system
• Support other corporate departments in related processes (i.e. IT Validations)
• Maintains awareness of changing industry standards and educates affected sites on the impact of those changes
• Other applicable duties as assigned

Qualifications

• A Bachelor’s degree in engineering or related field required.
• An advanced business qualification (i.e. MBA) may be an advantage but is not essential 6-8 years’ experience in quality assurance management; regulatory affairs experience (FDA, DEA, etc.) desired.
• Expert knowledge and experience in ISO 9001:2015 and/or other ISO standard ASQ or other accredited certification as ISO lead auditor preferred ASQ CSSGB required.
• Ability to think strategically and understand broader contexts across business units
• Ability to coach individuals and teams to meet developmental needs
• Builds strong relationships with all levels of employees, with the ability to influence senior leaders and line managers
• Demonstrated interpersonal skills including strong written and verbal communication
• Organizational and project management skills with attention to detail and delivery
• Results driven with the ability to prioritize and manage competing initiatives
• Demonstrated ability to lead by influence and effectively manage culture-building initiatives

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization

Travel Requirements

This position is expected to travel approximately 25% - 50%. A passport is not required, but recommended.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco Group

Kenco is a Great Place to Work® certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge - making Kenco a unified community where our people can grow together and make us stronger every day. Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting. https://www.eeoc.gov/poster