Sr. Manager - Client Implementation

LearnLux Financial Wellbeing; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-first

Health insurance

401(k)

Equity

Paid vacation

Job summary

LearnLux seeks a Sr. Manager, Client Implementations to own end-to-end global client launches, partnering with Sales and HR leaders to ensure smooth go-lives. You will build playbooks, lead kickoff calls, configure platforms, and guide post-launch engagement with cross-functional teams.

The role requires 7+ years of hands-on implementation experience, expertise in employee benefits, and strong communication. Remote-first culture with equity and growth opportunities.

Qualifications

• 7+ years hands-on implementation experience.
• Experience in the employee benefits industry.
• Global client relationships with cultural fluency.
• Strong relationship-building and stakeholder trust.
• Ability to manage multiple launches simultaneously.
• Fluency in Excel/Sheets and data storytelling.

Responsibilities

• Launch clients from pre-contract to go-live, building playbooks and workflows.
• Lead kickoff calls, platform configurations, milestone tracking, and client tasks.
• Advise HR/Benefits on engagement strategies to drive post-launch utilization.
• Maintain program visibility across multiple deployments and teams.
• Collaborate with Client Success, Product, Marketing, Engineering, and FP&A teams.

Skills

Implementation leadership

Global client relations

Project management

Excel/Sheets

English communication

Job description

Ready to be your clients' favorite part of going live?

At LearnLux, first impressions aren't just important — they set the tone for a client relationship that can last years. We're looking for a Sr. Manager, Client Implementations, who thrives on turning “we just signed a contract” into “this is the smoothest launch we've ever had.”

You will partner with Sales to understand and help to shape a deal before it is even signed. Once the ink dries on a signed contract, you become the face of LearnLux for a portfolio of employer clients; building trust with HR and Benefits leaders, orchestrating flawless global rollouts, and setting the stage for a program employees genuinely love using.

You won’t deliver alone and are backed by a team of LearnLux professionals across marketing, Client Success, Engineering/Development, Product and Tech so we ensure we meet our client’s needs.

If you get a thrill from organized chaos, love owning a room (virtual or otherwise), and want your fingerprints on how a fast-growing company scales its implementation program, keep reading.

LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with real, human guidance from Certified Financial Planner® professionals. We help employees tackle life's biggest money moments — budgeting, debt payoff, benefits elections, equity comp, buying a home, growing a family, retiring on time — and we prove it works: less financial stress, more productivity, stronger retention. We're remote-first and backed by operators who get it, including Ashton Kutcher's Sound Ventures and Salesforce CEO Marc Benioff.

What You'll Own

• Launch clients like a pro. Be the go-to person guiding US and global clients from pre-contract to confident go-live. You will build and evolve the playbooks, tools, and workflows that make onboarding feel effortless — for clients and for your future teammates.
• Run the project, not just the checklist. You own this program. Kickoff calls, SSO and eligibility file setup, platform configurations, milestone tracking, client task management and communication. The Client Success Manager who will own the account after launch will be alongside you so that they have the context necessary for a smooth transition.
• Be the advisor clients actually want on speed dial. Help HR and Benefits leaders keep track of their action items and collaborate to build engagement and communication strategies that drive utilization after the program launches. You will partner to design campaigns, coordinate webinars, and show up (sometimes physically) to get employees genuinely excited about their benefit.
• Organization. There will be multiple programs at different stages of implementation across many clients happening simultaneously.. It is critical that everyone (including the client) knows where the program is at all times and what is coming next.
• Collaborate widely. Work shoulder-to-shoulder with our clients, Client Success, Product, Marketing, Engineering and our Financial Planning teams to make sure client needs never get lost in translation.

What Makes You a Great Fit

• 7+ years with hands-on implementation experience bonus points if it had lead global implementations and you did it at a high-growth or startup environment where you had to build the plane while flying it
• Real experience in the employee benefits industry
• A track record of managing global client relationships with the cultural fluency to match
• A natural relationship-builder who can earn trust with stakeholders at every level
• Project management chops — you keep multiple complex launches on track without breaking a sweat
• A comfort with data — Excel/Sheets fluency and the ability to turn numbers into a story
• Sharp written and verbal communication in English
• An eye for detail that borders on delightful perfectionism
• Leverage AI to the fullest and then refine to customize and polish

Why You'll Love It Here

• Remote-first, always
• Medical, dental, and vision coverage
• 401(k)
• Your own financial wellbeing benefit through LearnLux
• Equity for full-time employees
• Paid vacation and sick leave
• A paid sabbatical after 5 years — yes, really
• A genuinely supportive, inclusive team culture
• A front-row seat at a fast-growing startup redefining financial wellness

Join Us

LearnLux strives to be an inclusive workplace where different perspectives make us better. Women, people of color, LGBTQIA+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.

LearnLux is proud to be an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, color, national origin, age, religion, sex, gender, sexual orientation, gender identity, marital status, disability, or veteran status.