Sr. Manager, Client Engagement AI Enablement and Transformation

LexisNexis Risk Solutions; Alpharetta (GA); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing program

Disability & life insurance

Paid time off

Volunteer days

Job summary

LexisNexis Risk Solutions is seeking a Sr. Manager to advance Client Engagement through practical application of AI and advanced analytics.

You will lead enablement within Sales Effectiveness, Enablement, Support, and Contracting to pilot and scale AI-driven improvements that deliver measurable value and improve customer experience. In partnership with the AI CoE and CE organization, you will drive adoption, define success metrics, and ensure governance while translating emerging AI capabilities

Qualifications

• 7–10 years of experience in sales effectiveness, sales operations, analytics, business transformation, or a related role within a sales or Client Engagement organization.
• Practical understanding and hands-on use of generative AI, advanced analytics, and automation technologies in business workflows.
• Demonstrated success identifying use cases, piloting and testing solutions, documenting outcomes, and measuring impact.
• Experience applying AI or analytics to improve business processes or products and driving adoption of new tools and ways of working.
• Ability to work cross-functionally in a matrixed environment and translate complex concepts and strategy into clear, actionable business outcomes.
• Strong communication and change management skills, with an innovative, strategic, and curious approach to emerging technologies.

Responsibilities

• Identify and prioritize AI, analytics, and automation opportunities that improve Client Engagement performance, workflows, decision-making, reporting, and customer outcomes.
• Analyze end-to-end workflows, translate business needs into clear requirements, and address friction, manual effort, and scalability constraints.
• Lead pilots through testing and transition to scalable, production-ready solutions, including evaluating third-party tools for fit and ROI.
• Partner across Client Engagement, Product, Technology, and other functions to embed usable, explainable AI capabilities into daily workflows.
• Ensure solutions align with responsible AI principles, existing platforms, and Insurance & Healthcare AI Center of Excellence standards; promote reuse of approved tools, models, data assets, and shared capabilities.
• Define success metrics, monitor adoption and business impact, and refine solutions based on usage and internal and external customer feedback.
• Drive adoption and AI literacy through practical guidance, demonstrations, training materials, playbooks, and real-world use cases.
• Contribute Client Engagement use cases, lessons learned, and delivery insights to shape AI Center of Excellence priorities, standards, and reusable assets.

Skills

Sales enablement

Analytics

AI / Generative AI

Cross-functional collaboration

Change management

Job description

Are you a strategic, hands‑on business transformation leader who can turn emerging AI capabilities into practical improvements for sales and client engagement teams? Do you enjoy identifying use cases, piloting new solutions, driving adoption, and helping teams translate innovation into measurable business value? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data‑driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below.

About Our Team

The Sales Reporting & Automation Team serves as a catalyst for innovation across Insurance & Healthcare Sales & Sales Operations, identifying opportunities to leverage AI, analytics, automation and reporting solutions to enhance productivity, customer outcomes and operational efficiency. We collaborate across business and technology teams to design, pilot and scale practical solutions that streamline workflows, improve decision‑making and drive measurable business impact. Our team helps bridge strategy and execution, accelerating adoption of emerging capabilities while enabling teams to work smarter and deliver greater value to customers.

About the Role

The Sr. Manager, Sales Effectiveness AI Enablement and Transformation is responsible for advancing Client Engagement (CE) and Sales workflows and capabilities through the practical application of AI and advanced analytics. This role focuses on hands‑on enablement within the Client Engagement organization (Sales Effectiveness, Sales Enablement, Customer Support, Technical Sales, Sales, Contracting and Compliance and Implementations) to identify, pilot, and scale AI‑driven process and reporting improvements that deliver measurable business value and maintain a focus on external customer experience. Additionally, this role will work in partnership with the AI CoE and CE organization to scale AI enabled solutions and champion adoption. This individual plays a contributor role within the Insurance & Healthcare AI Center of Excellence (AI CoE), collaborating with peers from other functional areas to shape shared practices, reusable assets, and pragmatic standards that accelerate the impact of AI across the segment while remaining grounded in real Client Engagement needs. Unlike enterprise‑wide AI strategy roles, this position emphasizes execution in tandem with governance guard rails—translating emerging AI capabilities into tangible improvements in sales effectiveness, operational efficiency, and customer outcomes, while contributing to cross‑functional alignment through the AI CoE.

Responsibilities

• Identify and prioritize AI, analytics, and automation opportunities that improve Client Engagement performance, workflows, decision‑making, reporting, and customer outcomes.
• Analyze end‑to‑end workflows, translate business needs into clear requirements, and address friction, manual effort, and scalability constraints.
• Lead pilots through testing and transition to scalable, production‑ready solutions, including evaluating third‑party tools for fit and ROI.
• Partner across Client Engagement, Product, Technology, and other functions to embed usable, explainable AI capabilities into daily workflows.
• Ensure solutions align with responsible AI principles, existing platforms, and Insurance & Healthcare AI Center of Excellence standards; promote reuse of approved tools, models, data assets, and shared capabilities.
• Define success metrics, monitor adoption and business impact, and refine solutions based on usage and internal and external customer feedback.
• Drive adoption and AI literacy through practical guidance, demonstrations, training materials, playbooks, and real‑world use cases.
• Contribute Client Engagement use cases, lessons learned, and delivery insights to shape AI Center of Excellence priorities, standards, and reusable assets.

Requirements

• 7–10 years of experience in sales effectiveness, sales operations, analytics, business transformation, or a related role within a sales or Client Engagement organization.
• Practical understanding and hands‑on use of generative AI, advanced analytics, and automation technologies in business workflows.
• Demonstrated success identifying use cases, piloting and testing solutions, documenting outcomes, and measuring impact.
• Experience applying AI or analytics to improve business processes or products and driving adoption of new tools and ways of working.
• Ability to work cross‑functionally in a matrixed environment and translate complex concepts and strategy into clear, actionable business outcomes.
• Strong communication and change management skills, with an innovative, strategic, and curious approach to emerging technologies.

Working for you

We know that your wellbeing and happiness are key to a long and successful career.

• Health Benefits: Comprehensive, multi‑carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs.
• Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
• U.S. National Base Pay Range: $115,400 - $192,300.
• Geographic differentials may apply in some locations to better reflect local market rates.
• This job is eligible for an annual incentive bonus.
• We are delighted to offer country specific benefits.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information‑based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.