Sr. Manager, Change Management

KeyBank; Brooklyn (OH); Remote; USD 100,000 - 125,000; Full time

Job summary

KeyBank is seeking a Change Management Senior Manager to lead the human change management initiatives for its data and analytics transformation. The ideal candidate will have extensive experience in designing and implementing strategies to facilitate effective organizational change and ensure the smooth adoption of new technologies. This role involves stakeholder engagement, training development, and performance measurement to enhance operational efficiency.

Qualifications

• 8+ years of experience in change management or leading programs in Banking or Finance.
• Strong understanding of change management principles and methodologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement change management strategy aligned with data and analytics transformation.
• Conduct impact analysis and develop stakeholder engagement plans.
• Establish metrics to monitor adoption and effectiveness of change initiatives.

Skills

Change Management

Communication

Stakeholder Engagement

Data Analysis

Project Management

Education

Bachelor's degree in finance, accounting or related field

Master's degree

Tools

Change Management Software

Tableau

Excel

Job description

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Summary

The Change Management Senior Manager will spearhead the human change management initiates for KeyBank data and analytics transformation, working within the Chief Data & Analytics Officer organization, reporting to the Change Management and Strategic Initiatives Leader. This role is critical in ensuring that the organization successfully navigate the change process, adopting new data and analytics technologies and methodologies to enhance operational efficiency and strategic decision-making.

Responsibilities:

Change Management Strategy

Develop and implement a comprehensive change management strategy that aligns with the overall goals of the data and analytics transformation program.

Conduct impact analysis, assess change readiness, and identify key stakeholders.

Stakeholder Engagement

Develop and management stakeholder engagement plans to ensure alignment and support throughout the program.

Identify, analyze, and prepare risk mitigation tactics for resistance and dependencies.

Communication

Create and execute a communications plan that effectively conveys the vision, benefits, and progress of the transformation project to all levels of the organization.

Develop communication materials, including presentation, newsletters, audio clips, videos, ext.

Training and Development

Collaborate with the Learning and Development team to design and implement training programs that equip employees with the necessary skills and knowledge.

Ensure training programs are tailored to different user group sand roles within the bank.

Organizational Alignment

Work with leadership to ensure that organizational structures, roles, and responsibilities are aligned with the new data and analytics capabilities.

Facilitate workshops and focus groups to gather feedback and adjust strategies as needed.

Align with the Key Technology and Operations Services Organization on the development of change initiatives program plans, timing, messages, and execution plans.

Performance Measurement

Establish metrics and benchmarks to monitor the adoption and effectiveness of change management activities as well as overall data management activities and capture and strategically communicate tangible benefits to the enterprise.

Analyze and interpret data to identify organizational successes and areas for improvement, and report on overall progress.

Prepare and present reports, dashboards, and presentations to stakeholders, clearly communicating findings and recommendations.

Support and Coaching

Provide direct support and coaching to managers and leaders throughout the bank as they help their direct reports through the transitions.

Develop coaching plans for senior leaders and executive to help them drive and sustain the change.

Risk Management

Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.

Collaborate with the risk management team to ensure all change initiatives comply with internal policies and regulatory requirements.

Qualifications:

• Minimum 8 years of experience in change management or leading programs, preferably in a Banking or Finance industry
• Proven track record of management large-scale transformation programs, preferably those involving data and analytics.
• Strong understanding of change management principles, methodologies, and tools.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Experience in designing and delivering training programs.
• Analytics and technical mindset with the ability to analyze, generate, and interpret data and make data-driven decisions.
• Strong project management skills with the ability to manage multiple priorities
• Proficiency in change management software and tools.
• Experience with Tableau and Excel highly preferred.

Personal Attributes

• Demonstrates leadership capability with a strategic mindset.
• High Level of Emotional Intelligence.
• Resilient and adaptable to change.
• Collaborative approach with a strong ability to work across teams and departments.
• Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them.

Education:

Bachelor's degree in finance, accounting or other business-related field of study, Master's degree preferred

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $100,000.00 to $125,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 07/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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