Sr Manager, Central Outbound Operations

ID Logistics US; West Jordan (UT); Presencial; USD 104.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Company holidays

Descripción de la vacante

ID Logistics US is seeking a Senior Manager, Outbound Operations to guide multi-site ecommerce facilities from startup through stabilization. You will partner with site leadership nationwide to design processes, labor strategies, and execution standards, while coaching leaders to drive measurable improvements.

The role emphasizes hands-on deployment during launches, turnaround initiatives, and ongoing performance optimization, with frequent travel and reporting to the Central Build Operations

Formación

• 7+ years of progressive leadership in ecommerce ops.
• Experience leading large teams across multiple facilities.
• Subject matter expert in outbound operations and fulfillment.
• Proven track record of launching startups and stabilizations.

Responsabilidades

• Lead startup readiness and go-live for new warehouses and fulfillment ops.
• Collaborate with site leadership to set processes, labor plans, training, and execution standards.
• Provide hands-on support during launches to ensure smooth transitions to steady-state operations.
• Drive improvements in service, productivity, quality, safety, and inventory accuracy across facilities.

Conocimientos

Leadership

Outbound operations

Multi-site mgmt

Strategic planning

Coaching & development

Educación

Bachelor's degree

Herramientas

ERP systems

Descripción del empleo

Position Overview:

The Central Build Operations Team is the group that gets called when the business is launching a new facility, improving performance, or helping a site get back on track. As the Senior Manager, Outbound Operations, you'll work side-by-side with site leadership teams across the country, providing hands-on support during startups, stabilizations, recoveries, and operational transformations.

Job Description:

Position Overview:

The Central Build Operations Team is the group that gets called when the business is launching a new facility, improving performance, or helping a site get back on track. As the Senior Manager, Outbound Operations, you'll work side-by-side with site leadership teams across the country, providing hands-on support during startups, stabilizations, recoveries, and operational transformations.

This role is ideal for a highly experienced multi-site e-commerce leader who enjoys solving complex operational challenges, developing leaders, and driving results in fast-paced environments. Success in this position comes from bringing deep expertise in large-scale e-commerce operations, a passion for coaching teams, and the ability to quickly assess opportunities, develop action plans, and deliver sustainable improvements.

Location

This role must be located near the White Haven, PA, Frackville, PA, Kenosha, WI, Ocala FL, Salt Lake City, or Henrico, VA area. We are hiring for one IB role and one OB role.

Work Schedule

Monday-Friday, 8am-5pm, with occasional nights and weekends as needed to support business operations and new launches.

Travel Specifics

80%, Weekly to any of our US operations. This travel requirement is non-negotiable.

Competitive Total Rewards

Competitive salary of$104,000-$135,000 plus bonus, along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities

Startup Deployments & New Facility Launches

• Lead startup readiness activities, go-live execution, and stabilization efforts for new warehouse and fulfillment operations.
• Partner with site leadership teams to establish operational processes, labor strategies, training plans, performance expectations, and execution standards.
• Provide hands-on operational support during launch periods to ensure successful transitions into steady-state operations.

Operational Recovery & Turnaround Management

• Deploy to underperforming facilities to assess operational gaps, identify root causes, and develop comprehensive recovery action plans.
• Lead execution of turnaround strategies focused on improving service, productivity, quality, safety, inventory accuracy, and customer performance.
• Track progress and ensure sustainable improvements through structured follow-up and accountability mechanisms.

Outbound Operations Subject Matter Expertise

• Serve as the organization's functional expert for outbound operations.
• Provide guidance and coaching on fulfillment execution, workflow design, labor deployment, planning, process adherence, and operational best practices.
• Support site leaders in identifying and eliminating barriers impacting operational performance.

Leadership Coaching & Capability Development

• Coach General Managers, Operations Managers, Area Managers, Supervisors, and frontline leadership teams.
• Develop leadership capability through training, mentorship, performance management, and operational best-practice deployment.
• Reinforce accountability, ownership, and execution excellence across supported facilities.
• Continuous Improvement & Standardization
• Drive operational consistency and compliance with network standards.
• Identify opportunities to improve productivity, quality, throughput, labor efficiency, and customer outcomes.
• Lead implementation of best practices and sustainable process improvements across multiple facilities.

Cross-Functional Collaboration

• Partner cross-functionally with Operations, Engineering, IT, Safety, Learning & Development, Human Resources, and Project Teams to support new facility launches, system implementations, operational recovery efforts, performance improvement initiatives, and process optimization projects. Leverage operational data and performance metrics to identify opportunities, develop action plans, and drive sustainable business results across the network.
• Analyze operational metrics and performance trends to identify risks and opportunities.
• Develop action plans supported by data and measurable objectives.
• Monitor progress against operational KPIs and ensure achievement of performance goals.
• Perform other duties and special projects as assigned.

This position is not eligible for immigration sponsorship.

Requirements

Minimum Qualifications for Internal and External Applicants

• High school diploma or GED required; additional relevant experience may be considered in lieu of higher education.
• 7+ years of progressive leadership experience in a e-commerce operational environment.
• 3+ years leading large operational teams through multiple levels of leadership.
• Experience operating within a large-scale, highly standardized multi-site e-commerce network, utilizing established operating systems, performance metrics, and standardized processes.
• Subject matter expertise in outbound operations, including fulfillment execution, labor planning, workflow management, productivity improvement, and service-level performance.
• Proven experience leading multiple simultaneous facility launches, startup deployments, operational recoveries, and transformation initiatives, including the development and execution of action plans that drive measurable results.
• Proven experience serving as a launch leader, operational deployment leader, or functional SME for three or more large-scale e-commerce facility launches.
• Experience supporting multiple facilities simultaneously and driving operational results outside of direct-reporting relationships through influence, coaching, and execution leadership.
• Demonstrated ability to assess operational performance, identify root causes, and implement sustainable improvements in productivity, quality, service, and labor efficiency.
• Demonstrated experience to rapidly assess unfamiliar operations, identify performance barriers, prioritize corrective actions, and deliver sustainable operational improvements in compressed timelines.
• Experience coaching and developing operational leaders while influencing results across teams and functions.
• Advanced understanding of operational processes, including inventory flow, picking, packing, sorting, shipping, workforce planning, and operational controls.
• Demonstrated success balancing strategic planning with hands‑on execution in fast‑paced, metrics-driven environments.
• Strong analytical, problem-solving, leadership, and continuous improvement skills.
• Ability and willingness to travel up to 80% domestically.

Preferred Qualifications

• Experience supporting multiple simultaneous startup deployments from launch through stabilization.
• Experience serving as a subject matter expert, deployment leader, or operational support leader during critical business events.
• Experience working within a customer-driven e-commerce environment with high-volume operational demands.
• Proven success leading operational recovery, turnaround, or performance improvement initiatives.
• Demonstrated ability to develop leadership capability and drive organizational change across multiple facilities.