Sr Manager, Care/Retail Product Management

tmobile; Bellevue (WA); Hybrid; USD 150,000 - 180,000; Full time

Job summary

T-Mobile is seeking a Senior Product Manager in Bellevue, WA (hybrid: in-office at least 3 days/week) to lead care and retail experiences across brands. You will guide digital product development from concept to launch, collaborating with engineers, designers, researchers, marketers and business teams.

The role emphasizes strategic leadership, customer-centric problem solving, and building scalable roadmaps in a matrixed organization.

Qualifications

• Bachelor's degree in CS, IT, engineering or equivalent.
• Master's or MBA preferred.
• 10+ years in product management in an agile environment.
• 4–7 years leading teams of 5+ resources.
• Strong lifecycle management and analytics capabilities.

Responsibilities

• Develop strategy, plans and outcomes across postpaid and prepaid journeys.
• Align product strategy with brand goals across T-Mobile and Metro.
• Collaborate with Engineering, Design, Research, Marketing and Business teams.
• Own lifecycle management of multiple products for both brands.
• Oversee roadmap execution across acquisition, upgrade and cross-sell journeys.
• Coach Product Management teams to ensure delivery of brand-aligned experiences.

Skills

Product Lifecycle Management

Communication

Business Analytics

Agile Project Management

Education

Bachelor's degree in CS/IT/Engineering

Master's/MBA

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This position will be located in Bellevue, WA or Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.

Job Description

Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile's industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world-whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible!

The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands.

The Senior Manager of Product Management, Care and Retail will lead a team focused on evolving the end-to-end in store and Care experiences-how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech. The Senior Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem.

Ready for a change? Come join us!

Job Responsibilities

• Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile's postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business goals across both brands.
• Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities.
• Maintains a solid understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
• May own the lifecycle management of multiple products supporting both brands.
• Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
• Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams.
• Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences.
• Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.

Education and Work Experience

• Bachelor's degree in computer science, Business, Engineering, IT, or equivalent experience. (Required)
• Master's/Advanced Degree in Business Administration
• 10+ years of relevant Product Management experience in an agile product development environment. Required
• 4 - 7 years' experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)

Knowledge, Skills, and Abilities

• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
• Communication Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.(Required)
• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.(Required)
• Agile Project Management Experience with Agile backlog/project management tools.(Required)

At least 18 years of age