Principal Product Manager - Billing & Charging

T-Mobile; Overland Park (KS); On-site; USD 139,000 - 252,000; Full time

Job summary

Join a forward-thinking company as a Principal Product Manager, where your strategic vision and customer empathy will drive product innovation and growth. This dynamic role encompasses everything from market research to defining product requirements, ensuring that T-Mobile's offerings meet customer needs and business objectives. You'll collaborate with cross-functional teams to deliver exceptional products that enhance customer experiences. With a competitive salary and a robust rewards package, this is your chance to make a significant impact in a company that values your growth and success. Embrace the opportunity to be part of a team that's truly unstoppable!

Benefits

Medical, Dental, and Vision Insurance

401(k)

Employee Stock Purchase Plan

Paid Time Off

Tuition Assistance

Childcare Subsidy

Mobile Service Discounts

Pet Insurance

Short- and Long-term Disability

Voluntary Life Insurance

Qualifications

• 7+ years of product management experience in promotions and billing.
• Strong analytical and leadership skills required for product innovation.

Responsibilities

• Owns product vision and strategy for Rate Plans and Promotions.
• Conducts market research and defines product requirements.

Skills

Product Management

Market Research

Strategic Thinking

Analytical Skills

Customer Experience

Leadership

Agile Methodology

AI and Data Analysis

Education

Bachelor's Degree in Marketing, Computer Science, Engineering, IT

Master’s Degree

Tools

Agile Delivery Tools

Data Analysis Software

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Principal Product Manager for Promotions, Rate Plans, Offers, Billing, Account Management and Digital Product Management is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, and experiences envisioned and created to achieve the specific business purpose or business results. At a high level, this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

The Principal Product Manager is a "jack-of-all-trades," leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers' lives.

No day is the same for the Principal Product Manager. Day-to-day activities or responsibilities include conducting market research, generating product requirements, determining specifications, defining the long-term strategy of the product, creating the product roadmap, helping drive and support technical delivery end-to-end, defining scope for releases/product increments, and partnering with business and internal/external stakeholders to identify areas of opportunity.

Job Responsibilities:

1. Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience and drive or support growth. As a product champion, perpetuates a customer-first mindset, actively looking for opportunities to delight or meet customers' unmet needs.
2. Product Vision and Strategy: Owns the definition and management of Rate Plans, Promotion, Offers, Billing and Charging products, end-to-end for complex or cross-platform solutions of the highest level of complexity and scope. Responsible for the lifecycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders, and senior leadership to understand current customer experiences and identify areas of opportunity. Develops a deep understanding of the product landscape via market research and other means. Analyzes market performance, customer and representative satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages the product against defined KPIs, e.g., CLV, CSAT, NPS. Conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required, drives end-of-life business and technical requirements for the product. Leverages rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform direction and prioritize investment.
3. Product Requirement Definition: Defines detailed product requirements for the family of Rate Plans, Promotions, Offers, Billing and Charging products. Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product and service definitions that balance the needs of the business (financial – net adds/EBITDA), frontline employees (care and sales), and the customer by collaborating and influencing other cross-functional leaders in care, sales, legal, and accounting to solve complex, multi-faceted problems that deliver solutions ensuring product definitions meet both customer and business needs.
4. Product Experience: Defines and designs digital customer/representative experiences – from how a customer buys the new product to how they interact with it. Influences product feature set and positioning strategies to improve customer experience and drive or support growth. Often makes trade-off decisions around financial impact, customer experience, and time to market. Develops and delivers effective presentations to executive leadership on product innovation concepts, optimization recommendations, and digital customer experience.
5. Product Implementation: Owns end-to-end delivery of the product that meets the intent of product/business requirements. Collaborates with Technology/Engineering teams to design, architect, and assemble effective delivery plans using Agile delivery methodology. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; Product Demo; Inspect and Adapt (I&A), etc. Regularly engages with test developers and test leads to develop and execute against test plans. Owns and manages product backlog and priorities with business and technology partners.
6. Go to Market: Optimizes the portfolio of products and services—determining launch dates, and phasing recommendations to optimize EBITDA impacts with customer experience. Develops and implements plans, manages go-to-market activities including training, communication, and distribution plans. Leads director/VP level steering meetings.
7. Relationship & People, Professional Development: Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, and engineering. Works with outside partners and other third parties when needed. Develops positive working relationships with customer groups or customer representatives. Maintains professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of the Product Team.

Education:

• Bachelor's Degree Marketing, Computer Science, Engineering, IT or equivalent experience. (Required)
• Master’s degree preferred

Work Experience:

• More than 7+ years of product management experience in a promotions, rate plans, billing and catalog product development environment.
• 10+ years of experience in Digital Product Management.
• 7+ years of knowledge of the wireless services space.
• 7+ years of experience working with Telecom Billing Systems.
• 10+ years of multi-function marketing experience and leading technical implementations.
• Experience in AI and data analysis.
• Comfortable presenting to all levels of the organization, from the front line through the C-Suite.

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No):

DOT Regulated: DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $139,700 - $252,000 Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.