Virtual - Senior Customer Account Manager Representative

Comcast; United States; À distance; USD 25 000 - 47 000; Plein temps

Résumé du poste

Comcast Business in the United States seeks a sales professional to retain and grow our existing customer base in the mid-market, with a focus on multi-product solutions and revenue growth over the phone.

Responsibilities include meeting sales quotas, account reviews, collaboration with Sales Engineering and Customer Project Management, and maintaining billing/order-entry knowledge to enter upgrades in real time. The role requires 2–5 years of sales experience and a high school diploma.

Qualifications

• Sales experience required
• Experience with multi-product solutions is a plus
• Ability to manage base customer growth and retention

Responsabilités

• Consistently meet and exceed goals with high close ratios and revenue growth.
• Focus on base customer growth and retention in the mid-market with advanced product upgrades.
• Lead biannual account reviews with mid-market customers to assess needs.
• Process government accounts including purchase and sales orders.
• Interact digitally with SMB customer base on a regular basis.
• Prepare sales documentation and collaborate with Sales Engineering and PM teams.
• Enter customer upgrades in the billing system in real time.
• Provide testing and feedback during deployment of new products and incentives.
• Retain business by growing accounts via solution selling and outbound calls.
• Make outbound calls to reach quota and work flexible schedules.

Connaissances

MS Suite

Microsoft Dynamics

Teams Proficiency

Salesforce

Outlook Proficiency

Advanced Business Solutions

Billing Tools

Call Center

Dedicated Internet Sales

SD-WAN

Formation

High School Diploma / GED

Description du poste

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Preferred Experience

• MS Suite
• Microsoft Dynamics
• MS Teams Proficiency
• Salesforce
• MS Outlook Proficiency
• Comcast Business Advanced Business Solutions
• Billing Tools
• Inbound/Outbound Call Center
• Dedicated Internet Sales
• SD-WAN

* Sales experience required

Core Responsibilities

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
• Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.
• Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.
• Conduct regular reviews and process government accounts to include purchase and sales orders.
• Consistently and regularly conduct interactions digitally with base of SMB customers.
• Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $18.59

Total Target Compensation (Base Pay plus Targeted Commission): $34.21

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.