Sr Life Product Support Analyst

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Enhanced 401K with match

Health, dental, and vision benefits

Paid time off

Onsite wellness facility

Daycare center

Cafeteria

Hybrid work arrangement

Job summary

Farm Bureau Financial Services in West Des Moines, IA seeks a Senior Life Product Support Analyst to deliver technical and analytical leadership for life insurance and annuity product implementations. You will work with Actuarial, IT, Operations, Marketing, and Agency teams to ensure accurate rates, illustrations, and product configurations across systems.

Ideal candidates bring advanced Excel/VBA skills, deep product knowledge, and strong problem-solving abilities.

Qualifications

• Bachelor's degree in actuarial science, computer science, finance, business, or a related field preferred; equivalent insurance industry experience will be considered.
• Five or more years of life insurance, annuity, product implementation, product support, systems, actuarial, or related industry experience preferred.
• FLMI designation preferred; progress toward industry designations encouraged.
• Strong knowledge of life insurance and annuity products, illustrations, rates, and administrative processes preferred.
• Ability to read, interpret, and understand policy contracts and reinsurance treaties preferred.
• Strong analytical and problem-solving skills with the ability to manage highly complex issues.
• Advanced proficiency in Microsoft Excel and VBA required.
• Proficiency with Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Strong prioritization, organization, and project coordination skills.
• Reasonably regular and predictable attendance.
• Some travel may be required.
• Must work from our office in West Des Moines, Iowa.

Responsibilities

• Provide technical and analytical expertise to ensure life insurance and annuity products, rates, and pricing recommendations are accurately implemented across systems and illustration platforms.
• Collaborate with Actuarial, IT, Operations, Marketing, and Agency teams to deliver high-quality product implementations.
• Develop deep understanding of Farm Bureau life products and technical specifications.
• Design, execute, and oversee testing strategies to validate system functionality and outputs.
• Identify and resolve complex implementation and production issues with development teams.
• Create and maintain product specifications, business requirements, technical documentation, rate books, and references.
• Serve as a primary SME and point of contact for product implementation questions and support.
• Ensure regulatory compliance by implementing accurate calculations, rates, and illustration projections.
• Lead administrative support, including system table maintenance and documentation updates.
• Respond to complex service requests from internal/external stakeholders timely and accurately.
• Assist Life Product Support Director with workflow coordination, training, and knowledge sharing.
• Support post-release validation activities to ensure successful implementations.

Skills

Excel/VBA

Product knowledge

Analytical skills

Cross-functional work

Regulatory compliance

Problem solving

Project coordination

Education

Bachelor's degree

Job description

Senior Life Product Support Analyst

Do you have a passion for both technical and analytical work? Are you a motivated self-starter who enjoys solving complex business problems and influencing product implementation outcomes? Do you have advanced Excel/VBA skills, strong insurance product knowledge, and the ability to lead cross-functional initiatives? If so, this Senior Life Product Support Analyst opportunity could be a great fit for you.

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members while creating an environment where employees can thrive.

What You’ll Do:

As a Senior Life Product Support Analyst, you will provide technical and analytical expertise to ensure life insurance and annuity products, rates, and pricing recommendations are accurately implemented across administrative systems, illustration platforms, and supporting tools. You will serve as a key resource within Life Business Solutions and partner closely with Actuarial, Information Technology, Operations, Marketing, and Agency teams to deliver high-quality product implementations. You will also:

• Develop a deep understanding of Farm Bureau life insurance and annuity products, product features, and technical specifications.
• Collaborate with business and technology teams to ensure accurate and timely implementation of new products, enhancements, and rate changes.
• Design, execute, and oversee testing strategies to validate system functionality, product values, and illustration outputs.
• Identify, analyze, and resolve complex implementation and production issues while partnering with development teams to ensure quality solutions.
• Create and maintain product specifications, business requirements, technical documentation, rate books, and reference materials.
• Serve as a primary subject matter expert and point of contact for product implementation questions, support requests, and operational issues.
• Ensure compliance with regulatory requirements by implementing accurate administrative calculations, rates, policy values, and illustration projections.
• Lead administrative support efforts, including system table maintenance, specification updates, administrative rule development, and process improvements.
• Respond to and resolve highly complex service requests for internal and external stakeholders in a timely, accurate, and professional manner.
• Assist the Life Product Support Director with workflow coordination, employee development, training, mentoring, and knowledge sharing within the team.
• Support post-release validation activities and help ensure successful implementation outcomes across supported systems and products.

What It Takes to Join Our Team:

• Bachelor’s degree in actuarial science, computer science, finance, business, or a related field preferred; equivalent insurance industry experience will be considered.
• Five or more years of life insurance, annuity, product implementation, product support, systems, actuarial, or related industry experience preferred.
• FLMI designation preferred; progress toward industry designations is encouraged.
• Strong knowledge of life insurance and annuity products, illustrations, rates, and administrative processes preferred.
• Ability to read, interpret, and understand policy contracts and reinsurance treaties preferred.
• Strong analytical and problem-solving skills with the ability to manage highly complex issues.
• Advanced proficiency in Microsoft Excel and VBA required.
• Proficiency with Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Strong prioritization, organization, and project coordination skills.
• Reasonably regular and predictable attendance.
• Some travel may be required.
• Must work from our office in West Des Moines, Iowa.

What We Offer You:

• more than a great paycheck.
• career development and educational opportunities.
• an enhanced 401K with a match.
• low-cost health, dental, and vision benefits.
• life and disability insurance options.
• paid time off, including holidays and volunteer time.
• teams who know how to have fun.
• onsite wellness facility with fitness classes and programs.
• a daycare center.
• a cafeteria.
• for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.