Sr. Legal Operations & Systems Specialist

HighLevel; United States; On-site; USD 103,000 - 125,000; Full time

Job summary

HighLevel is seeking a Sr. Legal Operations & Systems Specialist to partner with our Legal team, administering legal tech initiatives and AI-powered workflows. You will optimize CLM, govern AI tools, and collaborate across departments to improve efficiency and compliance.

You will help scale AI-assisted review, develop scalable prompt libraries, and drive standardized dashboards for legal metrics. This remote, international role offers a competitive salary range.

Qualifications

• Bachelor's degree or equivalent experience; legal operations background preferred.
• 5+ years in Legal Operations or Legal Technology.
• Experience administering CLM systems.
• Experience with AI legal technology.
• Experience with eBilling platforms.
• Strong understanding of SaaS contracting.

Responsibilities

• Administer and optimize CLM tools and templates.
• Configure workflows, templates, and metadata; manage approvals and training.
• Manage AI-assisted contract review tools and AI governance.
• Develop scalable AI prompt libraries for review workflows.
• Provide cross-department AI governance training.
• Monitor and report AI tool performance metrics.
• Improve contract turnaround times with scalable workflows.
• Maintain legal department reporting metrics (volume, spend, cycle time).
• Administer knowledge repositories, clause libraries, SOPs, training docs.
• Audit legal systems to identify efficiency gaps and automate workflows.
• Collaborate with IT and Security to ensure data integrity and compliance.
• Admin of outside counsel onboarding, invoice workflows, billing compliance, spend analytics.

Skills

Legal operations experience

AI in legal tech

eBilling platforms

Education

Bachelor's degree or equivalent

Legal operations certificate

Tools

Ironclad

Spotdraft

LeAh

Sirion Labs

LinkSquares

GCAI

Harvey

Ivo

Job description

About Us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are

As a Sr. Legal Operations & Systems Specialist at HighLevel, you will partner with the Legal team to administer legal and AI technology initiatives, identify opportunities for improvement, and build processes to increase efficiency and effectiveness. This role serves as the operational administrator of legal technology and will work closely with Legal, Procurement, Finance, IT, Security, and Engineering.

What You Will Do

• Contract Lifecycle Management (CLM) Administration
  • Administer and optimize contract lifecycle management tools with familiarity in Ironclad, Spotdraft, LeAh, Sirion Labs, LinkSquares or other similar CLM tools.
  • Responsibilities include, but are not limited to, workflow configuration, contract templates, clause libraries, playbooks, metadata management, approval routing, reporting, user administration, integrations, release testing, and user training.
• Legal Technology Administration
  • Management of AI-assisted contract review and redlining tools (e.g., GCAI, Harvey, Ivo) and AI governance support.
  • Develop with the Director of Legal Operations scalable prompt libraries to enhance the effectiveness of AI-assisted review workflows.
  • Facilitate cross-departmental AI governance training and enablement sessions.
  • Monitor and report on AI tool performance metrics, including adoption rates and time-to-value.
• Process Improvement
  • Improvement of contract turnaround times, implement scalable workflows, and building dashboards and KPIs, driving adoption of legal technology.
  • Develop and maintain comprehensive legal department reporting metrics, including volume, spend, and cycle time analysis.
  • Administration of legal knowledge repositories, clause libraries, playbooks, SOPs, training documentation.
  • Conduct regular audits of legal systems to identify efficiency gaps and implement automated workflow solutions.
  • Foster cross-functional collaboration with IT and Security teams to ensure data integrity and system compliance.
• eBilling & Outside Counsel Management
  • Administration of outside counsel onboarding, invoice review workflows, billing guideline compliance, accrual reporting, and spend analytics

What You Bring

• Bachelor's degree or equivalent experience; paralegal or legal operations certificate, but not required.
• Experience in a legal operations or paralegal role.
• 5+ years in Legal Operations or Legal Technology.
• Experience administering CLM systems.
• Experience with AI legal technology.
• Experience with eBilling platforms.
• Strong understanding of SaaS contracting.

The salary range for this position is $103000 - $125000 annually.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.