Sr. Legal Operations Coordinator

Shentel; Winchester (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Shentel seeks a Legal Operations Manager to oversee administration, improvement, and efficiency of Legal Department processes, systems, and programs. This role partners with Legal, IT, HR, Finance, Operations, and Sales to streamline workflows, reduce risk, and enable the effective delivery of legal services across the organization.

Candidates should have 5 years in legal operations, a Bachelor's degree, and strong skills with Microsoft 365, DocuSign, Adobe Acrobat Pro, and contract/records

Qualifications

• 5 years of progressively responsible experience in legal operations, business operations, contract administration, legal support, paralegal or related roles.
• Strong proficiency with Microsoft 365 applications, DocuSign, Adobe Acrobat Pro, and document/records/contract management systems.
• High degree of accuracy and attention to detail.
• Ability to analyze complex operational issues, evaluate alternatives, and recommend practical solutions.
• Analytical, critical thinking and problem-solving skills with experience managing documents and records.
• Resourceful, detail-oriented, proactive, and hands-on problem-solver with good judgment.
• Ability to prioritize tasks independently and influence stakeholders across departments.
• Experience building relationships with internal and external stakeholders at all levels.
• Experience handling sensitive and confidential information.
• Strong organizational and project coordination skills.
• Business process improvement and change management experience.
• Experience implementing new ideas effectively.

Responsibilities

• Assist with regulatory filings and recordkeeping support.
• Support administration of CLM platform, including contract intake, workflow design, and post-execution records.
• Evaluate processes for inefficiencies and compliance risks; implement improvements.
• Lead implementation of practical solutions aligned with leadership priorities.
• Prioritize legal operations activities and resolve day-to-day issues.
• Maintain standards, governance, templates, playbooks, workflows, and intranet resources.
• Guide AI governance processes and approved tools; develop training materials.
• Coordinate subpoenas, record requests, and third-party legal processes with stakeholders.
• Manage vendor relationships, software subscriptions, billing, and related records.
• Research best practices and automation opportunities for the organization.
• Provide operations support to deliver Legal Department services.

Skills

Legal operations

Contract administration

Analytical thinking

Project coordination

Stakeholder management

Attention to detail

Education

Bachelor's degree

Tools

Microsoft 365

DocuSign

Adobe Acrobat Pro

Document management systems

Job description

I. Job Summary:

Reporting to the General Counsel, this position is responsible for the administration, continuous improvement, and operational effectiveness of Legal Department processes, systems, and programs. This position serves as a key business partner to the Legal Department team and works independently to identify, develop, and implement operational solutions that support regulatory compliance; information governance and records management; contract lifecycle management; legal technology; and departmental strategic initiatives.

The position partners with Legal, IT, HR, Finance, Operations, Sales, and other business functions to improve workflows, enhance efficiency, reduce risk, and support the effective delivery of legal services across the organization.

II. Duties and Responsibilities:

• Assist with the Company's regulatory filings and recordkeeping support.
• Support administration of the Company's contract lifecycle management (CLM) platform, including contract intake, workflow design, document organization, and post-execution record management.
• Evaluate existing legal processes, identify operational inefficiencies and compliance risks, and recommend and implement improvements that enhance the effectiveness and scalability of Legal Department services.
• Identify process improvement opportunities and lead implementation of practical solutions in alignment with Legal Department Leadership priorities.
• Exercise independent judgment in prioritizing legal operations activities, resolving operational issues, and recommending solutions to Legal Department leadership.
• Maintain Legal Department standards, governance practices, process documentation, templates, playbooks, workflows, and intranet resources to promote consistency and accessibility.
• Act as a department resource regarding AI governance processes, approved AI tools, and legal operational standards relating to emerging technologies.
• Assist with the development, maintenance, and distribution of training materials and practical guidance regarding approved AI tools and related governance standards.
• Coordinate intake, tracking, and responses to subpoenas, record requests, and other third-party legal process, partnering with internal stakeholders to gather information and meet applicable deadlines.
• Manage legal department vendor relationships, software subscriptions, billing, and related records.
• Research legal operations best practices, industry trends, emerging technologies, and automation opportunities and make recommendations regarding their applicability within the organization.
• Provide Legal Department operations support, including independently resolving day-to-day operational issues as they arise.
• Support the General Counsel in developing departmental priorities, annual objectives, operational plans, and continuous improvement initiatives.

III. Qualification Requirements:

Education: Bachelor's degree is required

Experience Level: 5 years of progressively responsible experience in legal operations, business operations, contract administration, legal support, paralegal or other related operational roles.

• Demonstrated experience independently managing operational programs, systems, or business processes with minimal supervision.
• Strong proficiency with Microsoft 365 applications, DocuSign, Adobe Acrobat Pro, and document, records, or contract management systems
• Demonstration of a high degree of accuracy and attention to detail.
• Ability to analyze complex operational issues, evaluate alternatives, and recommend practical business solutions.
• Strong analytical, critical thinking and problem-solving skills with experience managing documents, records or business processes.
• A resourceful, detail-oriented, proactive, and intellectually curious individual who is willing to be hands-on and a problem-solver.
• Must have sound judgement with the ability to effectively prioritize tasks and work both independently and collaboratively. Proven ability to influence stakeholders and coordinate activities across multiple departments without direct supervisory authority.
• Demonstrated ability to build effective working relationships with internal and external stakeholders at all organizational levels.
• Demonstrated experience in handling sensitive and confidential company information.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong business process improvement skills, including workflow analysis, process design, and change management.
• Experience implementing new ideas effectively.

IV. Knowledge of:

• Legal department processes, records management, and business operations principles.
• Contract management, document control, or workflow systems.
• Information governance, records retention, and legal hold administration.
• Corporate governance, regulatory compliance, and risk management practices.
• Telecommunications industry practices or other regulated business environments is a plus.
• Practical applications of AI and automation tools to improve operational effectiveness.