Sr. Lead Infrastructure Engineer - Storage SRA

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Senior Lead Infrastructure Engineer focused on storage platforms. You will bring deep expertise across IP-based storage, observability, and automation to support a world-renowned enterprise.

You will lead cross-functional initiatives, own incident response, and drive reliability improvements across networks, compute, and storage domains. Strong SRE fundamentals and 24x7 readiness are essential.

Qualifications

• Formal SRE training or certification.
• Own reliability and operational excellence for IP-based storage services.
• SME for enterprise storage platforms with 24x7 support & incident response.
• Drive SRE best practices: SLIs/SLOs, error budgets & KPIs, observability.

Responsibilities

• Applies deep technical expertise to analyze complex data and systems, mitigating risk.
• Architects and implements changes to resolve issues and modernize processes.
• Own end-to-end problem detection, resolution, and prevention; improve MTTR via observability and runbooks.
• Lead workstreams across storage, network, compute, and platforms; manage dependencies.
• Develop automation, tooling, and repeatable operational patterns for reliability.
• Collaborate with adjacent platform teams on architecture reviews and reliability improvements.
• Support capacity management, performance engineering, and audit readiness.
• Participate in 24x7 on-call rotation and incident response within SLAs.

Skills

Site reliability engineering

IP-based storage services

On-call support

Observability tooling

Automation & SRE practices

Incident response

Education

SRE certification or formal training

Tools

Dell EMC PowerFlex

NetApp SolidFire

Pure Storage

PMAX

Job description

Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.

As a Senior Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector – Infrastructure Platforms, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.

Job responsibilities

• Applies deep technical expertise and problem‑solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate risk.
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes.
• Be responsible for infrastructure engineering in accordance with business requirements.
• Executes work according to compliance standards, risk and security, and business objectives.
• Own end‑to‑end problem detection, resolution, and prevention; lead efforts to improve MTTD, MTTM, and MTTR through better observability, triage, and remediation practices.
• Drive a workstream or project spanning one or more infrastructure engineering technologies, including technology lifecycle management and dependency management across network, compute, database, and application platforms.
• Partner with adjacent platform teams to architect and implement changes that resolve systemic issues, reduce operational risk, and modernize technology and operational processes.
• Design and deliver creative, scalable solutions for high‑complexity engineering challenges, including development of automation, tooling, and repeatable operational patterns.
• Evaluate upstream/downstream impacts across systems, data flows, and integrations; proactively identify risks and provide clear mitigation and contingency recommendations.
• Expertise to continuously improve telemetry and observability of storage products with tools like Grafana, Dynatrace, Prometheus, Splunk, Netcool, etc.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
• Own reliability and operational excellence for IP‑based storage services, including availability, performance, capacity, and operational risk reduction.
• Act as the SME for enterprise storage platforms (e.g., Dell EMC PowerFlex, NetApp SolidFire, Pure Storage, PMAX) including design input, troubleshooting, upgrades, and lifecycle management. Provide 24x7 support coverage, incident response, and escalations; lead restoration activities during high‑severity events.
• Drive SRE best practices; define, measure, and improve SLIs/SLOs, error budgets, and operational KPIs for storage services. Build and maintain observability: metrics, logs, traces (where applicable), dashboards, alerts, and runbooks.
• Reduce operational load by identifying and eliminating toil through automation; automate repetitive tasks (provisioning, health checks, failover validation, reporting, hygiene tasks). Implement safe automation with guardrails, change controls, and rollback strategies. Expert knowledge of AAAS automation.
• Perform root cause analysis (RCA) and problem management; implement corrective and preventive actions to prevent recurrence.
• Maintain and continuously improve runbooks, standard operating procedures, on‑call playbooks, and knowledge articles. Collaborate with engineering, network, compute, and platform teams on architecture reviews, change planning, and reliability improvements.
• Support capacity management and performance engineering: forecasting, trending, saturation analysis, and proactive remediation. Ensure compliance with operational standards (change management, risk controls, documentation, audit readiness).
• Role participates in a 24x7 on‑call rotation and is expected to respond to production incidents within defined SLAs. May require off‑hours work for planned maintenance, upgrades, and risk‑reduction activities.

Preferred qualifications, capabilities, and skills

• Experience with storage networking and adjacent technologies (VLANs, MTU/jumbo frames, latency analysis, QoS).
• Understanding of resilience patterns: redundancy, failure domains, replication, backup/restore, DR testing.
• Experience driving operational maturity initiatives (SLO rollout, runbook standardization, automation roadmaps).
• Clear SLOs/SLIs and dashboards adopted by stakeholders; fewer false positives and more actionable alerts.
• Improved platform stability and predictable performance/capacity posture.