Sr. Lab Computing Support Engineer

Cognizant; Raritan (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays

401(k) Plan

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Lab Computing Support Specialist to ensure reliability and compliance of laboratory systems in a regulated Life Sciences environment. You will collaborate with QA, IT, and business stakeholders to maintain compliant operations.

The role requires lifecycle management, troubleshooting across software and instruments, and strong knowledge of CSV and regulatory requirements. Onsite in Spring House, PA with a focus on continuous improvement and audits.

Qualifications

• Bachelor's degree in Life Sciences, IT, Engineering, Computer Science, or a related discipline.
• Experience supporting laboratory systems within pharmaceutical, biotechnology, or other regulated Life Sciences environments.
• Strong understanding of GxP, GLP, GMP, data integrity principles, and regulatory requirements.
• Hands-on experience with Computer System Validation (CSV), SDLC, and validation lifecycle activities.
• Experience supporting laboratory software applications, analytical instruments, and instrument integration platforms.
• Knowledge of laboratory workflows and familiarity with analytical instruments such as HPLC, GC, spectrophotometers, or similar laboratory technologies.
• Experience with user administration, backup and recovery processes, software upgrades, patch management, and system maintenance activities.
• Working knowledge of ticketing and service management tools such as ServiceNow, Remedy, or similar platforms.
• Experience with deviation management, change control, CAPA processes, and audit support activities.
• Strong troubleshooting, communication, technical documentation, and stakeholder management skills.

Responsibilities

• Manage the lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, patching, backup, archival, and decommissioning activities.
• Provide technical support for laboratory software systems, instrument integration platforms, and analytical instruments while troubleshooting software, hardware, and connectivity issues.
• Partner with laboratory, QA, and IT teams to ensure compliance with GxP, GLP, GMP, CSV, and data integrity requirements.
• Coordinate with vendors for system installations, maintenance, upgrades, issue resolution, and service management while ensuring regulatory and operational requirements.
• Support audits, inspections, change management, deviation management, CAPA activities, documentation updates, and continuous improvement initiatives across laboratory systems.

Skills

Troubleshooting

Communication

Technical documentation

Stakeholder management

Education

Bachelor's degree in Life Sciences, IT, Engineering, CS, or related

Tools

ServiceNow

Remedy

Jira

Job description

As a Lab Computing Support Specialist, you will make an impact by ensuring the reliability, compliance, and operational excellence of laboratory systems that support research, quality, and manufacturing activities within a regulated Life Sciences environment. You will be a valued member of the Laboratory Informatics and IT team and work collaboratively with laboratory scientists, quality assurance, validation, infrastructure, application support, and business stakeholders to maintain compliant and efficient laboratory operations.

In this role, you will:

• Manage the lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, patching, backup, archival, and decommissioning activities.
• Provide technical support for laboratory software systems, instrument integration platforms, and analytical instruments while troubleshooting software, hardware, and connectivity issues.
• Partner with laboratory, QA, and IT teams to ensure compliance with GxP, GLP, GMP, Computer System Validation (CSV), and data integrity requirements.
• Coordinate with vendors for system installations, maintenance, upgrades, issue resolution, and service management while ensuring compliance with regulatory and operational requirements.
• Support audits, inspections, change management, deviation management, CAPA activities, documentation updates, and continuous improvement initiatives across laboratory systems.

"Please note, this role is not able to offer visa transfer or sponsorship now or in the future."

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client office in Spring House, Pennsylvania.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Bachelor's degree in Life Sciences, Information Technology, Engineering, Computer Science, or a related discipline.
• Experience supporting laboratory systems within pharmaceutical, biotechnology, or other regulated Life Sciences environments.
• Strong understanding of GxP, GLP, GMP, data integrity principles, and regulatory requirements.
• Hands‑on experience with Computer System Validation (CSV), SDLC, and validation lifecycle activities.
• Experience supporting laboratory software applications, analytical instruments, and instrument integration platforms.
• Knowledge of laboratory workflows and familiarity with analytical instruments such as HPLC, GC, spectrophotometers, or similar laboratory technologies.
• Experience with user administration, backup and recovery processes, software upgrades, patch management, and system maintenance activities.
• Working knowledge of ticketing and service management tools such as ServiceNow, Remedy, or similar platforms.
• Experience with deviation management, change control, CAPA processes, and audit support activities.
• Strong troubleshooting, communication, technical documentation, and stakeholder management skills.

These will help you stand out

• Experience supporting regulated laboratory environments within pharmaceutical research, development, manufacturing, or quality operations.
• Knowledge of Computer System Validation deliverables and regulatory frameworks including FDA 21 CFR Part 11, GAMP 5, and CSV best practices.
• Experience supporting laboratory system onboarding, offboarding, configuration management, and data archival processes.
• Experience participating in regulatory inspections, audit readiness activities, and remediation programs.
• Familiarity with Jira, ServiceNow, or other IT service management and workflow platforms.
• Experience working within Agile delivery environments.
• Exposure to automation, AI‑enabled support solutions, or digital transformation initiatives in laboratory operations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until Oct 24, 2026.

The annual salary for this position is between $80,000 - $105,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.