Senior Quality Assurance Specialist – Computer Systems and Data Integrity

LabConnect; Johnson City (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k Match

Health Benefits

PTO and Holidays

Disability/Life Insurance

Career growth opportunities

Job summary

LabConnect in Johnson City, TN, seeks a Senior Quality Assurance Specialist to validate and maintain GxP computerized systems and uphold data integrity across the system lifecycle.

The role requires staying current with FDA 21 CFR Part 11, EU Annex 11, and related regulations, contributing to risk assessments, CAPAs, audits, and vendor qualification, with cross-functional collaboration.

Qualifications

• Bachelor's degree in information technology or related field and 6+ years in regulated environments.
• Experience with FDA 21 CFR Part 11, Annex 11, ISO 27001 and related standards.

Responsibilities

• Oversee Computer System Validation activities across full software life cycle.
• Plan and perform IT vendor audits and review validation reports.
• Contribute to risk assessments and CAPA planning.
• Develop and maintain SOPs for regulatory compliance of computerized systems.
• Manage documentation for CSV and data integrity projects.
• Support IT questionnaires, audits, and internal reviews.
• Ensure life cycle governance of GxP systems through QMS processes.

Skills

Regulatory compliance knowledge

CSV/quality systems

IT auditing

Data integrity

GxP knowledge

Education

Bachelor's degree in information technology or related field

Tools

Veeva Vault

LIMS

MS Office

Job description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Senior Quality Assurance Specialist is responsible for ensuring that computerized systems used in GxP-regulated environments are validated and maintained in compliance with applicable regulations. This role also ensures that data integrity principles are upheld throughout the system lifecycle, supporting quality assurance and regulatory compliance.

The ideal candidate will stay current with evolving systems, data privacy regulations, security strategies, and CSV compliance procedures in a dynamic and growing organization. Success in this role depends on the ability to navigate a complex regulatory landscape, client expectations while ensuring internal alignment and accountability.

Essential Duties And Responsibilities

• Oversee all aspects of Computer System Validation activities for both newly implemented and modified systems through the entire software life cycle, ensuring compliance with regulatory requirements (e.g., FDA 21 CFR Part 11, EU Annex 11) and internal quality standards. Collaborate cross-functionally with IT, and system owners to align validation strategies, oversee documentation, and ensure timely execution of validation deliverables throughout the system lifecycle.
• Plan and perform audits of IT and technology vendors, Review audit findings and validation reports to assess compliance gaps and system risks. Actively participate in root cause analysis (RCA) sessions and collaborate with cross-functional SMEs to agree/approve robust and effective Corrective and Preventive Actions (CAPAs).
• Assist with risk assessments of new and proposed technologies including contributions to Artificial Intelligent (AI) advisory team.
• Create, Approve and ensure internal LC SOPs and processes are designed for regulatory compliance as applicable to computerized systems and data integrity, data privacy (e.g. GxP, FDA 21 CFR Part 11, and EU Annex 11).
• Ensure proper documentation for CSV and Data Integrity projects, including risk control metrices, compliance assessments, process narratives, testing, issue evaluation, and reporting.
• Manage and execute day-to-day compliance operational tasks, including client and vendor IT questionnaires, compliance metrics reporting, audit finding responses, internal audits, and document reviews.
• Conduct comprehensive IT supplier qualification reviews to assess the compliance, reliability, and data integrity practices of third-party vendors.
• Ensure life cycle management of GxP Computerized systems through QMS policies, documentation and change control.
• Prepare KPIs in support of quality reporting to management. Assist in other QA tasks as assigned, including Veeva Vault workflows, reporting and configurations.
• Identify opportunities for continuous quality improvement by analyzing validation processes, audit findings, and system performance metrics. Develop and implement actionable plans to enhance compliance, efficiency, and data integrity across computerized systems.
• Keep abreast of regulatory and IT compliance developments and evolving best practices in compliance control and data integrity.

Education and Experience

• Bachelor’s degree in information technology or related field; and 6 years of relevant experience 4+ years of experience working in at least one of the following regulatory settings: FDA 21 CFR 11, Annex 11, ISO 27001, SOX, HIPAA, HITECH, CLIA, CAP, GCP .
• Experience in clinical trials and clinical laboratory, biotech or Pharma industry with focus on computerized systems, IT processes and regulatory compliance. Specific QA roles overseeing computerized systems life cycle and DI policies and procedures. Experience with core IT applications used in a regulated environment, including Veeva, LIMS etc.
• Recognized IT auditor, Certified Auditor accreditation or information security qualification (e.g. CISA, QICA, CISSP, CRISC, ISO27001 Lead Auditor, SSCP) preferred.

Skills and Ability

• Ability to take the initiative, dependable, and work with little supervision while being resilient to change
• Ability to work within a fast-paced, cross-cultural, and cross-functional team environment
• Ability to adhere to established timelines, processes and procedures
• Excellent attention to detail.
• Strong planning and problem-solving skills.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Ability to adapt to changing environments and requirements.
• Excellent organization and time management skills, communication, multitasking, interpersonal and listening skills.
• Ability to adhere to quality and regulatory requirements while still meeting business needs.
• Public speaking skills.
• Business acumen.
• To perform this job successfully, an individual must have working knowledge of Microsoft Office applications including word processing software, spreadsheet software, PowerPoint, and MS Project and database software.

Supervisory Responsibilities: None

Physical Demands

While performing the duties of this job, the occupant is regularly required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Travel Requirements: Minimal

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love:

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/