Sr. Knowledge Manager with Security Clearance

Prescient Edge; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Salary bonus

Healthcare benefits

Retirement plan

Tuition reimbursement

Career development

Positive work environment

Job summary

Prescient Edge seeks a Knowledge Manager to lead business process development and optimize KM systems supporting data operations. You will design, implement, and maintain knowledge platforms, govern information architecture and taxonomy, and manage content lifecycle.

The role requires 12+ years in KM with Microsoft tools and a proven ability to guide policy and strategy, oversee AD and SharePoint environments, and train staff in KM best practices at the HQ USSOCOM MacDill AFB location in Florida.

Qualifications

• 12+ years of knowledge management experience with Microsoft tools (SharePoint/Outlook) in last 5 years.
• Ability to define problems, supervise studies and lead surveys.
• Analytic leadership and expertise in analytic production methodologies.

Responsibilities

• Lead and optimize knowledge management systems for data operations.
• Support creation, testing, migration, documentation, maintenance, and daily operations of customer data management.
• Develop and execute KM strategy, coordinate resources and ensure hardware/software requirements are met.
• Train employees on KM tools and processes; promote knowledge-sharing culture.
• Analyze user feedback and platform analytics to improve UX and guide KM developments.

Skills

Knowledge management

Data operations

Analytical leadership

Policy guidance

Education

Bachelor's degree in information management/business

Tools

SharePoint

Outlook

Active Directory

Intranet platforms

Job description

Please note that the availability of this position is contingent upon contract award.

Benefits:

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

Description:

• Knowledge Manager shall lead business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations.
• They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management.
• Knowledge Managers develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.
• The contractor shall perform tasks such as:
  • Manage and maintain email distribution lists.
  • Manage Active Directory.
  • Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
  • Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
  • Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
  • Train and onboard employees on how to use knowledge management tools and adhere to established processes.
  • Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
  • Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.

Job Requirements Desired experience:

• At least 12 years of experience in knowledge management with specific experience using Microsoft tools (sharepoint, outlook, etc.) in the last 5 years.
• Demonstrates ability to define problems, supervise studies and lead surveys.
• Demonstrates analytic leadership and expertise in executing analytic production methodologies.
• Demonstrates extensive ability to provide strategic advice and technical guidance to policymakers.
• Ability to design and maintain a centralized repository of information.
• Skilled at identifying and codifying best practices and lessons learned and implementing solutions.

Education:

• Bachelor's degree in information management, business, or a related field.

Security clearance:

• Active TS/SCI and with the ability to obtain a CI Poly if needed.

Location:

• HQ USSOCOM, MacDill AFB, FL.