Sr. IT Technician, Japan

Wiz; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Senior IT Technician to join their dynamic team. In this remote role, you'll be pivotal in providing top-tier support to employees across the globe, ensuring their hardware and software needs are met. With a focus on collaboration and quality service, you'll tackle diverse technical challenges and contribute to the onboarding of new team members. This is an exciting opportunity to be part of a fast-growing startup that values creativity and expertise in cloud security. If you have a passion for technology and a knack for problem-solving, this position is perfect for you.

Qualifications

• 5+ years of experience in remote IT support for end users.
• Strong background in supporting Windows and macOS users.

Responsibilities

• Provide tier 1 support for all end users remotely.
• Diagnose and resolve technical issues related to various systems.

Skills

Remote IT Support

macOS Support

Windows Support

Linux Support

Networking Troubleshooting

IAM Solutions Support

Tools

Okta

Azure AD

OneLogin

Ping Identity

AWS

GCP

Azure

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

We’re looking for an outstanding Senior IT Technician to help spread the Wiz magic. Reporting to the IT Manager, you will work in a remote capacity as part of the broader IT organization. Being reliable and quick on your feet will be your strongest asset as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.

Being able to support employees in both Japanese & English will be a requirement for this role.

WHAT YOU’LL DO

1. Provide tier 1 support for all end users remotely.
2. Diagnose and resolve technical issues including those related to macOS, Windows, Linux, audiovisual systems, office networks, peripherals, and software.
3. Participate in asset management activities related to both hardware and software.
4. Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally.
5. Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
6. Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
7. Stay current on technologies used by the company and all internal changes, and train employees on best practices.

WHAT YOU’LL BRING

1. 5+ years of experience supporting end users remotely.
2. Significant experience providing software support to Windows and macOS users.
3. Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment.
4. Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity.
5. Strong, practical grasp of networking and ability to troubleshoot wireless networks and some physical infrastructure.

PREFERRED QUALIFICATIONS:

1. Professional experience with cloud service providers such as AWS, GCP, and Azure.
2. Demonstrable, strong interest in security and cloud technologies.
3. Fluency in operating within highly regulated environments.

Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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