SR IT TECHNICIAN

SJRC Texas | Belong; San Antonio (TX); Hybrid; USD 50,000 - 55,000; Full time

Job summary

A leading non-profit organization is seeking an SR IT Technician to provide technical assistance and support for computer systems and hardware. This role involves managing service requests, training employees, and troubleshooting issues. The ideal candidate will have a strong technical background and effective communication skills. The position offers a hybrid schedule with travel between multiple locations in Texas.

Qualifications

• At least 2 years of applicable experience, can substitute for degree.
• Certifications such as ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate.

Responsibilities

• Provide technical assistance and support for escalated service requests.
• Document all requests within an electronic system and track tickets.
• Install, modify, and repair computer hardware and software.

Skills

Communication

Technical Assistance

Education

Associate degree in technology

Bachelor’s Degree in technology

Tools

Microsoft Office 365

VoIP platforms

Job description

Join to apply for the SR IT TECHNICIAN role at SJRC Texas | Belong.

This position was posted 3 days ago and is among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

This range is provided by SJRC Texas | Belong. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels, and San Antonio locations as needed.

Primary Function/Responsibilities

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology-related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology for employees and IT Technicians.

Essential Duties and Responsibilities

• Provide technical assistance and support for escalated service requests related to endpoints, cellphones, software, and other hardware via multiple modalities (phone, email, Teams, in-person).
• Serve as an educational resource for IT Technicians for issues requiring additional troubleshooting.
• Document all requests within an electronic system, track tickets, monitor the queue, and assign tickets to IT Technicians based on strengths and SLAs.
• Communicate (written and oral) regarding issues affecting the organization to IT leadership.
• Escalate high-priority requests to Cybersecurity Analysts, IT Infrastructure Engineers, or IT leadership as necessary.
• Follow up proactively with customers regarding pending requests, providing status updates and resolution timelines.
• Provide feedback to the Director of IT on training needs and areas for improvement.
• Install, modify, and repair computer hardware and software.
• Perform system clean-up, reset computers, and remove unwanted software.
• Run diagnostics to resolve technical problems.
• Diagnose connectivity issues related to LAN, WAN, and other systems.
• Set up computers and equipment for routine business needs.
• Travel as needed (approximately 30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX.
• Coordinate with vendors and provide them access for service needs.
• Work independently on special projects under IT leadership guidance.
• Act as part of a Cybersecurity Incident Response Team as assigned.
• Perform other duties as assigned.

Qualifications

Required:

• Associate degree in technology or related field from an accredited institution.
• At least 2 years of applicable experience (experience can substitute for degree).

Preferred:

• Bachelor’s Degree in technology or related field.
• 4+ years of relevant experience.
• Certifications such as ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate.
• Knowledge of social services concepts, HIPAA, privacy laws, and experience with cloud Microsoft platforms, Office 365, Entra ID, DocuSign, VoIP platforms.

Physical/Mental Requirements

• Ability to lift and move light equipment.
• Mobility to stoop, kneel, bend, reach, and walk.
• Effective communication skills (verbal and written).
• Ability to follow instructions and use proper body mechanics.
• Visual acuity including peripheral vision, with or without glasses.

Organizational Relationships

Supervised by: Vice President of IT.

Supervises: N/A.

Additional Information

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Information Technology.
• Industry: Non-profit Organization Management.