Sr IT Technical Project Manager Network Operations Center

ZipRecruiter; Lynnwood (WA); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading tech company is seeking a Sr IT Technical Project Manager to optimize processes in the Network Operations Center. This remote role requires extensive project management experience, technical expertise, and strong leadership skills to drive collaborative projects. Candidates with NOC experience and ServiceNow familiarity will be prioritized.

Benefits

Remote working

Competitive salary

Training & development

Qualifications

• 10+ years in project management roles.
• 5+ years in technical environments with cross-functional team collaboration.
• Experience with NOC operations and familiarity with ServiceNow.

Responsibilities

• Drive cross-functional collaboration and meetings across various teams.
• Maintain accurate project schedules, track deliverables, and report project status.
• Lead process changes initiatives and ensure optimization across departments.

Skills

Project Management (Technical Focus)

Network Operations Center / ServiceNow

Maintenance for Retail Stores

Education

PMP / Agile / Scrum certifications (preferred)

Tools

Microsoft Office Suite

Job description

Job DescriptionJob DescriptionBenefits:

• remote working
• Competitive salary
• Training & development

Role: Sr IT Technical Project Manager Network Operations Center (NOC) Experience
Location: Remote (PST Hours )

Job Summary:


We are seeking a Sr IT Technical Project Manager to support one of our direct clients. This role will focus on process optimization, cross-functional collaboration, and project delivery within a technical and network operations environment. Candidates with experience in Network Operation Center (NOC), MSPs, and ServiceNow will be given priority. This position requires a blend of technical expertise, problem-solving acumen, and the ability to drive highly collaborative projects in a dynamic environment.

Years of Experience:

• 10+ years in project management roles
• 5+ years in technical environments with cross-functional team collaboration

Technology Requirements:

• General understanding of NOC operations and network PM work
• Familiarity with ServiceNow ()
• Microsoft Office Suite (Excel, PowerPoint, Outlook)

Degree or Certifications Required:

• No mandatory certifications: experience is key
• PMP / Agile / Scrum certifications are a plus

Top Candidate Skills & How Applied:


| # | Skill | Years | Application
| 1 | Project Management (Technical Focus) | 10+ | Delivered complex, cross-functional technical projects with process oversight and milestone tracking
| 2 | Network Operations Center / ServiceNow | 7+ | Oversaw NOC-related workflows, escalations, and asset/service tracking using ServiceNow
| 3 | Maintenance for Retail Stores | 5+ | Managed IT and infrastructure project lifecycles including store maintenance coordination and vendor collaboration

Required Knowledge, Skills and Abilities:

• Strong technical background with project ownership
• Excellent facilitation, problem-solving, and critical thinking skills
• Proven ability in process changes and optimization
• Strong organizational, documentation, and communication skills
• Ability to drive meetings, report data, and maintain project timelines
• Experience working in highly interactive, meeting-heavy environments
• Comfortable working in PST hours
• Experience with retail store maintenance, MSPs, and ServiceNow is a bonus

Summary of Key Responsibilities:

• Drive cross-functional collaboration and meetings across various teams
• Maintain accurate project schedules, track deliverables, and report project status
• Lead process changes initiatives and ensure optimization across departments
• Act as a liaison between technical and non-technical teams
• Ensure all projects are aligned with strategic goals and remain on track
• Provide timely updates, escalations, and ensure stakeholder satisfaction
• Balance multiple concurrent initiatives while keeping attention to detail

This is a remote position.