Sr IT Specialist

LCA Lab. Corp. of America; Dallas (TX); Remote; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k)

Paid Time Off or Flexible Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Sr IT Specialist to join our field‑based technology team. You will provide advanced troubleshooting, installation, deployment and operational support for client‑facing and internal systems across Labcorp’s network.

The role emphasizes security, asset management, acquisitions support and enterprise projects, with travel within the assigned territory. Standard first‑shift hours apply, and occasional schedule flexibility may be required.

Qualifications

• 6+ years troubleshooting Windows-based hardware, software and connectivity.
• 4+ years supporting network-connected devices and client-facing tech environments.
• 3+ years using remote support tools for troubleshooting and incident resolution.

Responsibilities

• Manage IT support ticket queues, monitor service levels, and report on turnaround times.
• Install, configure, maintain Labcorp hardware and technology assets; perform onsite installations and upgrades.
• Support acquisitions and large projects; coordinate deployments and technology integrations.
• Provide customer training and end-user support for hardware, software and systems.
• Maintain compliance with IT security policies and asset management requirements.

Skills

Windows troubleshooting

Remote support tools

Field service

Onsite hardware install

Ticketing systems

Customer communication

Education

Bachelor's degree in IT/CS

Tools

Link Bridge

Link Autoprint

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data‑driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a remote Sr IT Specialist to join our team! Location: Texas, Colorado, Utah, Kansas, Nebraska Work Schedule: This is a full‑time, non‑exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Work Authorization: This position requires permanent authorization to work in the United States without employer sponsorship now or in the future. Sponsorship (including H-1B, OPT/CPT, EAD, or other temporary work authorization) is not available.

Job Responsibilities

Technical Support & Incident Management

Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting. Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week. Serve as an escalation resource for field technicians and support teams. Utilize remote support tools to troubleshoot issues, conduct user support sessions, and resolve incidents.

Field Services & System Installations

Install, configure, maintain, and document Labcorp‑owned hardware and technology assets for IOPs, PSCs, internal and client locations. Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades. Assist with Link Bridge and Link Autoprint installations and support activities. Conduct site surveys and provide recommendations for hardware placement, equipment configuration, and technology deployments. Follow RMA procedures for equipment replacement and return processing.

Acquisitions, Projects & Operational Support

Support ticket overflow during acquisitions, implementations, and large‑scale projects. Organize, coordinate, and execute divisional technology projects. Assist with technology integration activities related to acquisitions and site transitions. Identify recurring issues, recommend process improvements, and escape division‑wide concerns when appropriate. Lead or support special projects as assigned, which will include travel.

Customer & Business Support

Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments. Provide customer training and end‑user support for hardware, software, and business systems. Communicate project updates, new processes, and technical information to field service teams and stakeholders.

Compliance & Security

Maintain compliance with corporate IT policies, security standards, and asset management requirements. Support hardware lifecycle initiatives, including replacement of aging or unsupported technology. Document installations, service activities, asset information, mileage, time reporting, and project status updates.

Minimum Qualifications

• High school diploma
• 6 or more years of experience troubleshooting Windows‑based hardware, software, peripheral devices, and connectivity issues.
• 4 or more years of experience supporting network‑connected devices, printers, workstations, and client‑facing technology environments.
• 3 or more years of experience utilizing remote support tools for troubleshooting, user support, and incident resolution.
• 3 or more years of experience performing onsite hardware installations, equipment deployment, and technology refresh activities.
• 2 or more years of experience managing or coordinating IT support ticket queues and service request workflows.
• 2 or more years of experience documenting assets, service activities, and installation records within ticketing or asset management systems.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• 6 or more years of experience providing advanced field support, desktop support, or technical services.
• 3 or more years of experience supporting healthcare, laboratory, diagnostic, or client‑facing operational environments.
• 2 or more years of experience supporting acquisitions, technology integrations, or enterprise deployment projects.
• 2 or more years of experience supporting Link Bridge, Link Autoprint, or comparable laboratory connectivity solutions.
• CompTIA A+, Network+, Microsoft, or other infrastructure support certifications.

Additional Job Standards

• Ability to professionally communicate and articulate technical IT information to medical professionals and non‑technical audiences.
• Maintain a professional appearance and adhere to corporate dress codes while working on‑site at the laboratory, internal facilities, and external client locations.
• Ability to work effectively from a remote environment while maintaining collaborative communication with leadership and remote colleagues.
• Access to a reliable personal vehicle for business travel.
• Valid driver’s license and ability to travel within an assigned territory.
• Advanced troubleshooting expertise across hardware, software, networking, connectivity, and operational workflows.
• Ability to mentor, guide, and provide technical assistance to field service technicians.
• Strong customer service and professional communication skills.
• Effective problem‑solving and decision‑making capabilities.
• Knowledge of IT security practices, asset protection, and technology governance processes.
• Experience working collaboratively with Sales, Operations, Phlebotomy, and client stakeholders.
• Ability to communicate technical concepts to both technical and non‑technical users.
• Commitment to process improvement, operational excellence, and customer satisfaction.

About the Role

The Sr IT Specialist serves as a senior technical resource responsible for supporting Labcorp’s field‑based technology environment. This role provides advanced troubleshooting, installation, deployment, and operational support for client‑facing and internal systems while assisting with acquisitions, enterprise projects, and technology initiatives. The position acts as an escalation point for complex issues, supports business‑critical operations, and helps ensure secure, reliable technology services across Labcorp’s network of locations and client sites.

Application Window

11/15/2026

Pay Range

$33.00 - $38.00 per hour

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.