IT Operations Coordinator II

Labcorp; Burlington (NC); A distancia; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k)

Paid Time Off

Descripción de la vacante

Labcorp is seeking a Remote IT Operations Coordinator II to support critical IT operations, access administration, and compliance activities. You will coordinate user access requests, maintain security permissions, and generate operational reports while collaborating with IT, security, and business stakeholders.

The role emphasizes process improvement, documentation, and adherence to governance practices in a remote work setup.

Formación

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or related field with 3+ years’ IT operations support experience.

Responsabilidades

• Coordinate and process user access requests across IT applications with policy compliance.
• Administer security access for multiple systems and perform access reviews.
• Generate and distribute operational reports for leadership and stakeholders.
• Develop and maintain SOPs, training materials, and system documentation.

Conocimientos

Communication skills

Customer service

Analytical thinking

Attention to detail

Educación

Associate degree

Herramientas

IT service management platforms

Microsoft Office

Microsoft Teams

Descripción del empleo

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Remote IT Operations Coordinator II to join our team!

Remote IT Operations Coordinator II

The IT Operations Coordinator II will support critical Information Technology operations, access administration, compliance activities, and operational reporting across the organization. This role is responsible for coordinating application security requests, supporting audit and governance processes, maintaining operational documentation, administering business systems, and partnering with IT and business stakeholders to ensure efficient, compliant, and reliable technology operations. The ideal candidate possesses strong analytical, organizational, and customer service skills, with the ability to manage multiple priorities while driving process improvements and operational excellence

Work Schedule

Monday – Friday; 8:00am-5:00pm EST

Core Responsibilities

• Coordinate and process user access requests for multiple IT and business applications, ensuring timely fulfillment and compliance with company policies.
• Administer and maintain security access for systems including IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications.
• Review, validate, update, and maintain system access records and user permissions.
• Perform recurring user access reviews and support quarterly access certification audits.
• Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence.
• Coordinate application and licensing administration activities, including software license management, renewals, upgrades, and user provisioning.
• Manage bulk processing requests and data maintenance activities within operational systems and platforms.
• Maintain and update application tables, configuration records, and business support data within approved systems.
• Generate, analyze, and distribute operational reports for leadership and business stakeholders.
• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.
• Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials.
• Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates.
• Coordinate with Information Technology teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives.
• Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements to increase efficiency and reduce manual effort.
• Ensure compliance with organizational policies, security standards, audit requirements, and established governance practices.

Minimum Qualifications

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field with 3+ years’ experience supporting IT operations, technology administration, business operations or a related function

Preferred Qualifications

• 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments.
• 2+ years’ experience administering user access and security permissions across enterprise applications.
• 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities.
• 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives.
• Working knowledge of IT service management and ticketing systems.

Additional Job Standards

• Operations & Administration
• IT operations coordination
• Access provisioning and security administration
• Audit and compliance support
• Process documentation and SOP development
• License and asset administration
• Operational reporting and data management

Technology & Tools

• Microsoft Office Suite
• Microsoft Teams
• IT service management platforms
• Reporting and analytics tools
• Enterprise application administration

Professional Attributes

• Strong verbal and written communication skills
• Customer service and stakeholder support
• Cross-functional collaboration
• Meeting coordination and follow-up
• Professional communication with all organizational levels
• Analytical & Problem Solving
• Data analysis and reporting
• Root cause identification
• Attention to detail and data accuracy
• Risk awareness and compliance focus
• Professional Attributes

Application Window Closes

11/6/2026

Pay Range

$20 – 28.50 hourly

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

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Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.