Sr. IT Specialist

Davita Inc.; Arlington (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading defense technology company is seeking a Sr. IT Specialist to bolster its IT support operations in Arlington, VA. The candidate will administer Windows-based systems, manage the Microsoft 365 environment, and provide end-user support. Ideal candidates possess substantial experience in IT environments and must be able to obtain a U.S. Security Clearance. This role requires effective problem-solving skills and the ability to communicate technical concepts clearly.

Qualifications

• Bachelor's degree in IT or equivalent experience required.
• 5+ years of relevant experience necessary.

Responsibilities

• Administer and maintain Windows-based end-user computing systems.
• Provide day-to-day end-user support and ensure timely ticket closure.
• Manage Microsoft 365 environment.

Skills

Imaging end-user workstations

Enterprise domain/active directory

Ticketing systems

Troubleshooting end-user issues

Windows OS configuration

Linux OS administration

Microsoft 365

Basic networking knowledge

Agile work environment

Communication skills

Education

Bachelor's degree in IT, Systems, Computer Science, or Engineering

Tools

BeyondTrust Remote Support

Zendesk ticketing system

ManageEngine suite

Tanium platform

Job description

Description

Background Information:

Innovative Defense Technologies (IDT), provider of cutting-edge cloud-based integration, automated testing, and data analysis for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Sr. IT Specialist to be based in our Arlington, VA office. Leveraging advanced software automation, model-based systems engineering (MBSE), and AI-driven capabilities, IDT accelerates capability development, enhances operational readiness, and reduces lifecycle costs for the Department of Defense. The company is dedicated to transforming defense systems through innovation, efficiency, and mission-critical results.

Overview:

IDT is seeking a Sr. IT Specialist who will administer and maintain Windows-based end-user computing systems to support corporate IT infrastructure and services across cloud, on-premise, and remote IDT offices. Main responsibilities include supporting the helpdesk, assisting engineers in fine-tuning networks and systems, and supporting end-user issues.

All applicants must be able to obtain/maintain an active U.S. Security Clearance.

Responsibilities Include:

• Minimum 3 days on-site staff support
• Day-to-day end-user support and timely ticket closure
• Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
• Image, deploy, troubleshoot, and maintain end-user workstations
• Perform requirements analysis, translating business needs into IT resource specifications
• Develop internal and external documentation
• Asset management and procurement
• Provision end-user workstations per corporate and end-user needs
• Patching and maintenance of workstations and corporate servers, storage, cloud instances, and infrastructure
• Contribute to process improvements
• Manage lifecycle of hypervisors, automation software, enterprise virtual systems, and networks using management tools
• Ensure compliance with industry-standard IT security frameworks such as NIST

Minimum Required Qualifications:

• Bachelor's degree in IT, Systems, Computer Science, Engineering, or equivalent experience
• 5+ years of relevant experience

Required skills:

• Experience imaging end-user workstations
• Experience with enterprise domain/active directory
• Experience with ticketing systems
• Experience troubleshooting end-user issues in-person and remotely
• Extensive experience with Windows and Linux OS configuration and administration
• Experience with Microsoft 365
• Basic networking knowledge (IP, subnetting)
• Ability to work in an agile environment and shift between projects
• Strong communication skills for technical and non-technical audiences
• Ability to travel approximately 10% within the US
• Experience with cloud platforms like AWS and Azure
• Contribute to research and management of hardware/software solutions organization-wide

Preferred skills:

• BeyondTrust Remote Support
• Zendesk ticketing system
• ManageEngine suite
• Tanium platform
• Networking protocols (802.11, TCP, UDP, ICMP)
• Certifications such as SEC+, A+, or equivalent
• Group Policy Management
• Knowledge of IT compliance frameworks (NIST, ISO)

Competencies:

• Creating and employing requirements during solution discovery
• Staying current with industry trends
• Excellent technical communication skills
• Ability to work independently and in teams
• Strong analytical skills and ownership
• Ability to maintain SLAs in a fast-paced environment
• Effective time management

EEO Statement:

IDT is an Equal Opportunity employer.