Sr. IT Operations Engr–Trading support

Shell; Houston (TX); On-site; USD 103,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision

Pension plan

401(k) plan

Paid vacation & holidays

Job summary

Shell is seeking a Sr. IT Operations Engineer – Trading support for its Houston team. The role leads local IT incident handling on the trading floor, mentors staff, and coordinates with IT teams to ensure smooth operations for traders and front office staff.

The candidate brings 5+ years in desktop/infrastructure support, strong Windows and MS Office skills, and experience with trading desks and security/compliance requirements. A proactive, leadership mindset is required.

Qualifications

• Bachelor's degree in Information Technology, MIS, or related field, or equivalent work experience.
• Minimum 5 years of desktop or infrastructure support experience.
• Strong knowledge of Windows OS, MS Office (M365), Exchange and Active Directory.
• Experience with call-logging systems such as ServiceNow is a plus.
• Awareness of market data feed services (Reuters, Bloomberg ICE, MarketView) is a plus.

Responsibilities

• Provide effective IT floor support to resolve immediate operation issues; 1st level troubleshooting for Windows, PC, network, and trading software.
• Act as focal point and go-to resource at local site.
• Mentor and onboard new staff at local site.
• Maintain relationships with stakeholders including Trading users, IT Service Desk, and partners.
• Coordinate with Shell IT teams to resolve operational issues and ensure security/compliance.

Skills

Windows OS

MS Office 365

Exchange

Active Directory

Trading desktop

ServiceNow

ITIL

Excel VBA

Customer facing

Leadership

Education

Bachelor's degree in IT or MIS

Tools

ServiceNow

MS Power Platform

Reuters

Bloomberg Market Data

Job description

What’s The Role

Shell is seeking a Sr. IT Operations Engineer – Trading support to join its team in Houston.

Shell is seeking a Sr. IT Operations Engineer – Trading support to join its team in Houston. The Senior IT Operations Engineer – Trader Support is one of the senior technicians in their respective regions, is a ‘go-to’ resource among the team (floor lead), will take on focal point responsibilities by leading and/or coordinating small project efforts, and will help to mentor new team members during on-boarding and beyond. This role is expected to provide natural leadership amongst peers, assist the Trader Support Regional Lead and/or Senior Analyst with special projects for local or global initiatives and to maintain operational effectiveness within a high‑pressure and demanding environment. Trader Support provides dedicated in‑person (on the floor) business proximate IT support to Traders and Front Office Commercial staff, workers with real‑time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.

• Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
• Act as focal point/ ‘go-to’ resource at local site
• Mentor and onboard responsibilities for new permanent and contract staff at local site
• Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
• Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
• Ensure all required security, compliance and equipment demand processes and procedures are followed
• Facilitate local deployment of software and hardware rollouts, as required
• Provide support during the regional annual Business Continuity tests
• Balancing satisfying user requests while adhering to the IT policies and processes
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business
• Collaborate effectively and foster a strong team mindset

What You Bring

• Must have legal authorization to work in the US on a full‑time basis for anyone other than current employer
• Bachelor’s degree in Information Technology, Management Information Systems (MIS), or a related field, or equivalent work experience
• Minimum of 5 years of desktop or infrastructure support experience preferably in End‑User environment
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment is a plus
• Experience with call‑logging systems, such as ServiceNow, is a plus
• Strong knowledge of Windows Operating systems
• Strong knowledge of MS Office products (M365), Exchange, Active Directory
• Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView) is a plus
• Knowledge of development tools (i.e., Excel, VBA, Java, MS Power Platform) is a plus
• Knowledge of support, troubleshooting processes and ITIL certification a plus
• Affinity with both technology and business processes
• Ability to deal with business and IT management at all levels
• Ability to prioritise in a demanding environment with multiple deliverables
• Excellent customer‑facing, interpersonal skills
• Must be a self‑starter, reliable and able to work with minimum supervision
• Demonstrated ability to work effectively in a high‑pressure, fast‑paced environment and trade floor experience.

What We Offer

The base salary range for this position is $103,000 - $155,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full‑time or regular part‑time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non‑birthing parents.

Additionally, employees are eligible for short‑term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long‑Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long‑term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values‑led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non‑birthing parents
• Join an organization working to become one of the world’s most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies.

You can get to know more about how we're working towards that goal.

Shell in The United States

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.