Sr IT Network Administrator

Community Health Choice, Inc.; Houston (TX); Hybrid; USD 85,000 - 115,000; Full time

Job summary

A healthcare organization in Houston is seeking a Senior IT Network Administrator to manage and maintain its IT network infrastructure. This role involves planning, implementing, and troubleshooting network strategies while ensuring network security and performance. Candidates should have at least 6 years of experience in network management and relevant certifications. Strong problem-solving and communication skills are essential, along with proficiency in tools like Cisco and Palo Alto. The position offers a dynamic work environment focused on strategic IT goals.

Qualifications

• Associate degree or 8 years relevant experience required.
• ITIL certification required or must obtain within 6 months.
• 6 years of network management experience with LAN, WAN, WLAN, LB, and Firewalls.

Responsibilities

• Manage day-to-day operations of IT network infrastructure.
• Plan and implement network, security, and IT projects.
• Serve as the primary escalation point for complex network issues.
• Utilize network analysis tools for monitoring performance.
• Maintain documentation of LAN, WAN, WLAN, LB, and firewall infrastructure.

Skills

Network management

Problem-solving

Communication skills

ITIL Certification

Microsoft Office

Education

Associate degree or 8 years of relevant experience

Bachelor's degree preferred

CCNP, ACE-4, PCNSE preferred

Tools

Cisco

Arista

Meraki

Avi

Palo Alto

Job description

Job Summary

The Senior IT Network Administrator at Community is critical in managing the day-to-day operations and maintenance of the organization's IT network infrastructure, including but not limited to switch strategy, network analysis tools, wireless strategy, load balancer strategy, firewall strategy, and network environments, both on-premises and cloud. This role calls an expert who utilizes advanced network analysis tools to monitor and ensure the reliability, performance, and security of Community's IT networking systems. Architect secure, resilient, and scalable network solutions connecting corporate offices, regional locations, project sites, data centers, DR sites, and cloud infrastructure (Azure, AWS, or other platforms). The Senior IT Network Administrator is a team player who will collaborate closely with other IT teams to implement upgrades and enhancements that align with Community's strategic goals. The role demands a high level of technical expertise, strong problem-solving abilities, and effective communication skills to address and resolve network issues proactively.

Network Configuration and Management

• Plan and implement network, security, and some other IT infrastructure related projects
• Design and implement multi-data-center network strategies focusing on redundancy, high availability, and disaster recovery readiness.
• Oversee the configuration and management of switches, wireless access points, load balancers, and firewalls, ensuring optimal network performance.
• Lead the management of LAN, WAN, WLAN, LB, and firewall infrastructure.

Collaboration on Upgrades and Enhancements

• Serve as the primary escalation point for complex network and security issues.
• Troubleshoot and resolve network hardware, software, and circuit-related incidents in collaboration with carriers and vendors.
• Work with IT team members to plan and implement network upgrades and enhancements to meet emerging needs.
• Lead IT Network Projects and assist with Projects IT Networking is a partner.
• Work closely with service desk personnel, infrastructure teams, and external partners to deliver high-quality IT services.

Network Monitoring and Analysis

• Manage and maintain enterprise firewalls, including Palo Alto features such as Wildfire, Global Protect VPN, threat prevention, and advanced security profiles.
• Utilize network analysis tools to monitor performance and identify potential issues before they impact operations.
• Analyze issues to determine appropriate plan of action. Communicate assessment findings and action plan to appropriate individuals.

Documentation and Incident Management

• Maintain documentation and assessments of LAN, WAN, WLAN, LB, and firewall infrastructure.
• Lead incident management of all LAN, WAN, WLAN, LB, and firewall issues.
• Create schedule and project timeline.
• Present to stakeholders reports on progress as well as problems and solutions.

Other Duties as Assigned

• Take on any additional tasks as required to achieve network excellence.

Qualifications

Education / Specialized Training / Licensure

• Associate degree or 8 years of relevant experience in lieu of degree required.
• ITIL (Information Technology Infrastructure Library) certification required or must obtain within 6 months of hire.
• Bachelor's degree preferred and CCNP, ACE-4, PCNSE, or equivalent preferred.

Work Experience (Years and Area)

• 6 years network management including one or more of the following LAN, WAN, WLAN, LB, and Firewalls.
• Examples include Cisco, Arista, Meraki, Avi, and Palo Alto.
• Software proficiencies: Microsoft Office (Word, Excel, Outlook).