Sr. IT Manager

Veritas Search Group; Irvine (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Veritas Search Group is seeking a Sr. IT Manager to oversee daily IT operations, infrastructure, and end‑user support across a multi‑site healthcare organization.

The role provides hands‑on technical leadership, mentors IT staff, and drives operational improvements to deliver reliable, scalable technology services for the organization. The ideal candidate has 5–7+ years of IT management experience, a strong background in IT infrastructure and service delivery, and proven ability to collaborate

Qualifications

• 5–7+ years of IT management experience with responsibility for leading technical teams.
• Experience managing IT operations across multiple locations, preferably in healthcare or similar complex environments.
• Experience with cloud-based environments including Microsoft Azure and Google Cloud; familiarity with SaaS platforms.

Responsibilities

• Oversee daily IT operations across multiple locations.
• Lead IT support technicians, network engineers, and systems administrators.
• Develop and implement processes to improve IT service delivery and operational efficiency.
• Establish and maintain IT asset management and inventory tracking.
• Manage cloud-based infrastructure, SaaS applications, and enterprise platforms.
• Partner with business leaders to identify technology needs and implement solutions.
• Establish performance metrics, monitor service levels, and drive continuous improvement.
• Provide escalation support for complex infrastructure issues.

Skills

IT leadership

People management

Strategic thinking

Communication

Problem solving

Tools

Azure

Google Cloud

ITSM tools

Ticketing systems

Job description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is hybrid near Irvine, CA.

Position Summary

The Sr. IT Manager is responsible for overseeing daily IT operations, infrastructure, and end-user support across a multi-site healthcare organization. This role provides hands‑on technical leadership, manages IT personnel, and drives operational improvements to ensure reliable, efficient, and scalable technology services.

The ideal candidate is a proactive, results‑driven leader with strong experience in IT infrastructure, service delivery, and team management. This individual must be comfortable working independently, managing multiple priorities, and collaborating with business stakeholders to improve overall IT performance and service quality.

Key Responsibilities

• Oversee daily IT operations, including infrastructure, network administration, systems support, and end‑user services across multiple locations.
• Lead, mentor, and manage IT support technicians, network engineers, and systems administration personnel.
• Develop and implement processes to improve IT service delivery, operational efficiency, and customer satisfaction.
• Establish and maintain comprehensive IT asset management and inventory tracking processes for hardware, software, and technology equipment.
• Manage IT infrastructure initiatives, system upgrades, technology deployments, and modernization projects.
• Oversee cloud‑based infrastructure, SaaS applications, and enterprise technology platforms.
• Partner with business leaders and operational teams to identify technology needs and implement effective solutions.
• Manage relationships with technology vendors, service providers, and external support partners.
• Establish performance metrics, monitor service levels, and implement continuous improvement initiatives.
• Provide technical escalation support for complex infrastructure, networking, and end‑user issues.
• Support business continuity, system reliability, and IT operational readiness across multiple sites.
• Conduct onsite visits to assess technology needs, strengthen stakeholder relationships, and ensure consistent service delivery.
• Participate in after‑hours technical escalation and support as needed.

Qualifications

• 5–7+ years of IT management experience with demonstrated responsibility for leading technical teams.
• Strong background in IT infrastructure, network administration, systems operations, and end‑user support.
• Experience managing IT operations across multiple locations, preferably within a healthcare or similarly complex environment.
• Experience with cloud‑based environments, including Microsoft Azure, Google Cloud, and SaaS platforms.
• Knowledge of IT service management tools, ticketing systems, asset management, and IT operational best practices.
• Proven experience managing infrastructure projects, technology deployments, and process improvement initiatives.
• Strong vendor management and stakeholder relationship‑building skills.
• Ability to troubleshoot complex technical issues and provide hands‑on escalation support when necessary.
• Demonstrated ability to lead teams, establish priorities, and independently execute IT initiatives.
• Excellent communication, organizational, analytical, and problem‑solving skills.
• Experience supporting healthcare technology environments and medical equipment systems is preferred.

Ideal Candidate

• A hands‑on IT leader with experience managing both infrastructure and end‑user support operations.
• A self‑starter who takes ownership of challenges and proactively implements solutions.
• A strong people manager who can develop teams, improve performance, and drive accountability.
• A business‑minded professional who understands the operational impact of technology decisions.
• A results‑oriented leader capable of managing competing priorities in a fast‑paced environment.
• An individual interested in continued professional growth and increased leadership responsibility.