Sr. IT Infrastructure Engineer

WeDriveU; Hayward (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior IT Infrastructure Engineer to enhance their IT initiatives in Hayward, CA. This pivotal role involves managing network devices, firewalls, and antivirus tools while leading the design and implementation of enterprise-level systems. You will play a crucial part in the rollout of Entra ID, Avaya/Zoom migration, and Autopilot deployment, ensuring a robust and secure IT infrastructure. If you thrive in a collaborative environment and are passionate about technology, this opportunity will allow you to make a significant impact on the organization's success.

Qualifications

• 8-15 years of experience in IT infrastructure roles required.
• Expertise in Windows OS, Entra ID, Intune, and Autopilot is essential.

Responsibilities

• Administer network infrastructure and manage firewalls and VPNs.
• Lead IT projects including Entra ID rollout and Autopilot deployment.

Skills

Troubleshooting

Analytical Skills

Project Management

Communication Skills

Customer Service

Organizational Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Windows OS

Entra ID

Intune

Autopilot

Google Workspace

Sonicwall

Palo Alto Networks

Job description

WeDriveU is looking for a Sr. IT Infrastructure Engineer in Hayward, CA.
This local job opportunity with ID 3054403072 is live since 2025-01-30 13:54:23.

Overview:

We are seeking a Senior IT Infrastructure Engineer to play a pivotal role in supporting our IT initiatives, including the launch of Entra ID, Avaya/Zoom migration, Autopilot deployment, and the design of new network infrastructure. This position will manage network devices, firewalls, antivirus tools, and hardware diagnostics while leading the design, testing, configuration, and implementation of enterprise-level systems. The role will involve hands-on technical work, leadership, and collaboration to ensure our IT infrastructure is robust, secure, and future-ready.

Key Responsibilities:

Infrastructure Design & Administration

• Administer network infrastructure, including firewalls, 40+ VPNs, and monitoring tools
• Research, propose, and implement new technologies to optimize server and network performance
• Participate in the design and implementation of scalable, secure, and resilient systems

System Troubleshooting & Support

• Diagnose and resolve hardware/software issues, including system and application failures
• Serve as the technical escalation point for unresolved issues and advanced troubleshooting
• Monitor and maintain backups, disaster recovery systems, and system health
• Provide ongoing support for user and group policy administration, file restores, and backups

Project Management

• Lead IT projects such as Entra ID rollout, Autopilot deployment, and Avaya/Zoom migrations
• Develop technical specifications and manage the implementation of new IT solutions
• Ensure effective communication and coordination with vendors and internal stakeholders

Documentation & Training

• Create and maintain technical documentation, including network diagrams and system procedures
• Develop training materials and deliver training for new systems and features

Leadership & Collaboration

• Ability to Handle Ambiguity: Demonstrates resilience and resourcefulness in navigating unclear or evolving situations; can analyze incomplete information, identify key priorities, and make informed decisions without waiting for perfect clarity
• Business-IT Balance: Skilled at balancing technical needs with business objectives, ensuring that IT solutions align with and drive business goals; capable of presenting trade-offs and making decisions that support long-term organizational success
• Professionalism in All Interactions: Maintains a professional demeanor under pressure, fostering trust and credibility with colleagues, stakeholders, and leadership; handles challenging conversations and situations with tact, respect, and composure
• Disagree but Commit: Demonstrates the ability to voice thoughtful, constructive dissent while remaining aligned with the team once a decision is made; commits fully to executing the agreed-upon strategy, ensuring cohesion and progress toward shared goals
• Team Collaboration & Influence: Builds strong relationships across technical and business teams, encouraging open communication and mutual respect; inspires others by setting an example of accountability, integrity, and dedication to the business cause

Qualifications:

Required Experience:

• 8–15 years of experience in IT infrastructure roles
• Expertise in Windows OS (Windows 10/11) and server environments
• Proven experience with Entra ID, Intune, and Autopilot required
• Familiarity with Google Workspace administration and support
• Firewall management experience, Sonicwall and Palo Alto Networks required
• Solid understanding of networking concepts, TCP/IP, and network security best practices

Certifications:

• Telecom and Network certifications (e.g., CCNA) are a plus

Skills:

• Strong troubleshooting and analytical skills with hardware, software, and network systems
• Ability to manage complex projects and prioritize multiple initiatives effectively
• Excellent communication and customer service skills, with a team-oriented mindset
• Outstanding organizational skills and attention to detail

Other Requirements:

• Willingness to provide off-hours support for critical issues
• Availability to travel up to 30% across North America

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.