Sr. IT Delivery Analyst

Shentel in; Winchester (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Shentel is seeking an experienced Delivery Analyst/Project Manager to oversee IT projects from intake through closure, ensuring requirements are well-documented and delivered on time and within budget.

You will mentor junior analysts, develop reusable templates, and define both current PMO processes and future state improvements in collaboration with customer care groups.

Qualifications

• Education: Four Year Degree in Computer Science, Business or related field; Master's preferred.
• 7–10 years IT experience and 7–10 years project management experience with track record of on-time, on-budget delivery.
• Telecommunications experience is preferred.

Responsibilities

• Define new methods and procedures.
• Mentor more junior Delivery Analysts.
• Develop and establish templates used by others in the organization.
• Proactively develop detailed risk mitigation plans that significantly mitigate risk.
• Determine and define project scope and objectives.
• Develop a solid understanding of current business processes (PMO) and document baseline operations.
• Define future operations (FMO) with customer care teams and design processes to optimize performance.
• Create detailed business requirements for software changes to be implemented by developers.
• Develop and manage detailed project plans.
• Manage resources to reach objectives and timelines.
• Track project costs to meet budget.
• Manage contracts/SOWs with vendors and communicate deliverables.
• Provide project updates on progress, risks, and opportunities to stakeholders.
• Apply industry best practices throughout project execution.
• Measure project performance to identify opportunities for improvement.
• Act as liaison between internal customers and IT Department.

Skills

Project Management Methodologies

Requirements Gathering

Risk Management

Stakeholder Management

Mentoring

Process Improvement

Education

Four Year Degree in Computer Science, Business or related field

Master's Degree preferred

Tools

Microsoft Project

Microsoft Office Suite

Job description

Position works closely with the organization on current system change or enhancement requests and or the implementation of new systems. Position is responsible for the creation of requirements and project management for these system changes and or system implementations. Has responsibility for all aspects of project over the entire project life (intake, planning, requirements gathering, design, development, UAT, implementation and closure). Typically manages large, complex and significant projects.

Job Responsibilities

• Define new methods and procedures.
• Mentor more junior Delivery Analysts.
• Develop and establish templates used by others in the organization.
• Proactively develop detailed risk mitigation plans/strategies that significantly mitigate risk.
• Determine and define project scope and objectives.
• Develop a solid understanding of the current processes used by the business today and document the present method of operations (PMO) as the baseline for process improvements.
• Define and document the future method of operations (FMO) by working closely with the customer care groups, determining their needs, and designing processes to optimize their performance.
• Create detailed business requirements for all software changes, enhancements or implementations that are needed to support the new business processes. These requirements will be given to software developers to implement.
• Develop and manage a detailed project plans.
• Manage resources in an effective and efficient manner needed to reach project objectives and timelines.
• Track project costs in order to meet budget.
• Manage contracts/SOW's (Statements of Work) with vendors by assigning tasks and communicating expected deliverables.
• Provide project updates on standard basis to various stakeholders project progress, risks and opportunities.
• Utilize industry best practices, techniques and standards throughout entire project execution.
• Measure project performance to identify areas of improvement (lessons learned).
• Act as a primary liaison between internal customers and the IT Department.

Qualification Requirements

• Education: Four Year Degree in Computer Science, Business or related field is required. Master's Degree is preferred.
• Experience Level: 7-10 years of IT experience is required. 7-10 years of project management experience is required with a proven track record of project management success meeting project timelines and managing project costs to budget. 7-10 years of Telecommunications experience is preferred.

Job Skills & Knowledge

• Skill Requirements:
• Project Management Methodologies (Agile, Waterfall, etc.)
• Knowledge of:
• Microsoft Office Suite
• Microsoft Project
• Certifications:
• Project Management Professional (PMP) certification is strongly preferred.