Sr. IT Delivery Analyst

Shentel; Winchester (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Shentel in Winchester, VA seeks an experienced IT Project Manager to lead system changes and new implementations from intake to closure. You will create requirements, manage budgets, timelines, risks, and vendors, while mentoring junior analysts and developing reusable templates.

Responsibilities include scoping, process documentation (PMO/FMO), and delivering detailed business requirements for software changes, with PMP preferred and 7–10 years in IT/project management.

Qualifications

• Education: Four Year Degree in Computer Science, Business or related field.
• 7-10 years IT experience with project management responsibility.
• PMP certification strongly preferred.

Responsibilities

• Define new methods and procedures.
• Mentor more junior Delivery Analysts.
• Develop and establish templates used by others in the organization.
• Proactively develop detailed risk mitigation plans/strategies that significantly mitigate risk.
• Determine and define project scope and objectives.
• Develop a solid understanding of current processes and document PMO baseline.
• Define and document future operations with customer care groups.
• Create detailed business requirements for software changes.
• Develop and manage detailed project plans.
• Manage resources to meet objectives and timelines.
• Track project costs to meet budget.
• Manage contracts/SOWs with vendors.
• Provide project updates to stakeholders.
• Utilize industry best practices and standards during execution.
• Measure project performance and capture lessons learned.
• Act as liaison between internal customers and IT Department.

Skills

Project management

Agile

Waterfall

Mentoring

Education

Four Year Degree in CS/Business

Master's Degree preferred

Tools

Microsoft Office

Microsoft Project

Job description

Position works closely with the organization on current system change or enhancement requests and or the implementation of new systems. Position is responsible for the creation of requirements and project management for these system changes and or system implementations. Has responsibility for all aspects of project over the entire project life (intake, planning, requirements gathering, design, development, UAT, implementation and closure). Typically manages large, complex and significant projects.

Job Responsibilities:

• Define new methods and procedures.
• Mentor more junior Delivery Analysts.
• Develop and establish templates used by others in the organization.
• Proactively develop detailed risk mitigation plans/strategies that significantly mitigate risk.
• Determine and define project scope and objectives.
• Develop a solid understanding of the current processes used by the business today and document the present method of operations (PMO) as the baseline for process improvements.
• Define and document the future method of operations (FMO) by working closely with the customer care groups, determining their needs, and designing processes to optimize their performance.
• Create detailed business requirements for all software changes, enhancements or implementations that are needed to support the new business processes. These requirements will be given to software developers to implement.
• Develop and manage a detailed project plans.
• Manage resources in an effective and efficient manner needed to reach project objectives and timelines.
• Track project costs in order to meet budget.
• Manage contracts/SOW's (Statements of Work) with vendors by assigning tasks and communicating expected deliverables.
• Provide project updates on standard basis to various stakeholders project progress, risks and opportunities.
• Utilize industry best practices, techniques and standards throughout entire project execution.
• Measure project performance to identify areas of improvement (lessons learned).
• Act as a primary liaison between internal customers and the IT Department.

Qualification Requirements:

• Education: Four Year Degree in Computer Science, Business or related field is required. Master's Degree is preferred.
• Experience Level: 7-10 years of IT experience is required. 7-10 years of project management experience is required with a proven track record of project management success meeting project timelines and managing project costs to budget. 7-10 years of Telecommunications experience is preferred.

Job Skills & Knowledge:

Skill Requirements:

• Project Management Methodologies (Agile, Waterfall, etc.)

Knowledge of:

• Microsoft Office Suite
• Microsoft Project

Certifications:

• Project Management Professional (PMP) certification is strongly preferred.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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