Sr Instructional Designer, Store Ops

Bath & Body Works; Columbus (OH); On-site; USD 73,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Associate Stock Purchase Program with

40% merchandise discount

Tuition reimbursement

Job summary

Bath & Body Works is seeking a Sr Instructional Designer for Store Ops in Columbus. This full-time hybrid role partners with Store Support leaders, SMEs and field teams to build learning that drives performance and customer experience.

You will design end-to-end programs for district managers, store leaders and associates, deliver innovative experiences (eLearning, video, facilitator-led), and use data to measure impact while aligning with enterprise priorities.

Qualifications

• 4–6 years of instructional design experience with multiple delivery modes.
• Retail background or store operations experience preferred.
• Proven ability to build rapport with partners at multiple levels.
• Strong organizational, detail-oriented, and multi-project management skills.
• Able to identify risks/opportunities and align priorities.
• Strong communication skills, listening, probing, and clear messaging.
• Experience in leading and developing talent preferred.
• Proficiency in listed software (MS Office, Articulate Storyline, Rise, Vyond, Elucidat, Adobe Creative Suites).
• Travel requirements 20%.

Responsibilities

• Lead discovery and planning with Store Support leaders, SMEs and stakeholders to align priorities and learning needs.
• Own end-to-end project strategy with plans, milestones and risk strategies for timely delivery.
• Influence enterprise learning by voicing field needs for managers and associates.
• Design and deliver innovative learning experiences for key events and initiatives.
• Build partnerships with field and business leaders to identify opportunities and scalable solutions.
• Use performance data and learner insights to inform content strategy.
• Translate business needs into learning experiences that support organizational goals.
• Champion innovation in learning design with emerging technologies and blended formats.
• Drive continuous improvement and cross-functional alignment with L&D, Operations, HR.

Skills

Instructional design

Retail knowledge

Project management

Communication

Leadership

Collaboration

Tools

Microsoft Office

Articulate Storyline

Rise

Vyond

Elucidat

Adobe Creative Suites

Job description

Sr Instructional Designer, Store Ops

Job Title

Sr Instructional Designer, Store Ops

Position Type

Full Time

Job ID

0583A

Job Area

Store Operations

Location

Three Limited Parkway, Columbus OH 43230, United States

Location Type

Hybrid

Pay Details

$73,000.00 - $107,800.00

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Responsibilities

• Lead collaborative discovery and planning conversations with Store Support leaders, Subject Matter Experts (SMEs), and key stakeholders to align business priorities, learning objectives, and field needs, while providing strategic recommendations that improve learner impact and business outcomes.
• Own end-to-end project strategy and execution by developing and managing comprehensive project plans, milestones, communication cadences, and risk strategies to ensure timely, high-quality delivery.
• Influence enterprise learning strategy by serving as the voice of the field, applying a field-back lens to learning initiatives and role-specific development programs for District Managers, store leaders, and associates to ensure relevance, adoption, and performance impact.
• Design and deliver innovative learning experiences and meeting content that support key business events, including SLT Meetings, All Store Meetings, National Meetings, and other strategic initiatives, driving engagement and execution in the field.
• Build strong partnerships with field and business leaders to identify emerging opportunities, uncover performance gaps, recognize patterns and trends, and recommend scalable learning and communication solutions that drive customer experience, conversion, and sales results.
• Leverage performance data, learner insights, and business metrics to inform content strategy, prioritize learning investments, and measure the effectiveness of learning solutions against desired outcomes.
• Maintain a deep understanding of business strategies, priorities, and performance results, translating complex business needs into meaningful learning experiences that support organizational goals.
• Champion innovation in learning design by exploring, testing, and implementing emerging learning technologies, multimedia approaches, and blended learning solutions, including eLearning, video, facilitator-led, and performance support resources.
• Drive continuous improvement and experimentation by challenging traditional approaches, introducing new methodologies, and leveraging industry best practices to enhance learner engagement, speed to proficiency, and business impact.
• Cultivate cross-functional alignment and collaboration across Learning & Development, Operations, Merchandising, Marketing, HR, and other business partners to deliver integrated solutions that support enterprise priorities and field execution.

Qualifications

• 4 - 6 years demonstrated ability in instructional design or creating learning content via different modes of delivery and platforms
• Retail background, store selling/operations experience preferred
• Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits
• Strong organizational skills, detail and process oriented; ability to handle and lead multiple, complex projects
• Demonstrates the ability to identify risks/opportunities and drive alignment and prioritization
• Demonstrates strong communication including listening, probing for understanding and articulating messages in a clear and concise manner
• Experience in leading and developing talent preferred
• Microsoft Office, Articulate Storyline, Rise, Vyond, Elucidat, Adobe Creative Suites application skills
• Travel requirements 20%

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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