Sr Inside Sales Rep

TouchPoint Inc.; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Generous PTO

401(k) match

Employee Stock Ownership Plan (ESOP)

Medical, Dental, Vision insurance

Life & Disability Insurance

Tuition Reimbursement

Job summary

Southco is seeking a Sr. Inside Sales Representative to identify and qualify new business opportunities, leveraging collaboration with the sales, service, and product teams.

You will support product design discussions, manage opportunities, and help drive pricing and procurement inquiries. Ideal candidates have 3–5 years in a technical sales role, a mechanical/industrial engineering background, and strong communication skills.

Qualifications

• 3-5 years of experience in a technical sales role or similar capacity.
• Excellent written and verbal communication; ability to engage customers effectively.
• Strong cross-functional collaboration with sales, service, and product teams.

Responsibilities

• Manage and qualify new business opportunities; lead opportunities through design and pricing discussions.
• Engage customers during the product design cycle with technical and commercial support.
• Coordinate with the business development team to schedule onsite visits and product seminars.
• Document customer activity in Salesforce and provide accurate forecast updates.

Skills

Technical sales experience

Communication skills

Team collaboration

Education

Bachelor's degree in Mechanical or Industrial Engineering

Tools

Salesforce

SAP

Job description

The Sr. Inside Sales Representative identifies and qualifies new business opportunities, maximizing sales growth potential while partnering with Southco's business development team (Customer Service, Account Managers, Marketing) to secure new business. The role also provides product design assistance to the sales and service teams, works cross-functionally in support of company-wide initiatives, and helps the Inside Sales Manager develop the strategy, processes, and policies for the Inside Sales organization.

What you will be doing

• Manage all new business leads to identify and target new opportunities, and follow up on customer inquiries related to product design
• Qualify opportunities by understanding customer applications, product usage, market strategy, and production requirements
• Engage customers throughout the product design cycle with technical and commercial support
• Partner with the Southco business development team to manage new business opportunities, including coordinating onsite customer visits and product seminars
• Provide product design assistance to internal and external customers, including Customer Service Reps, prospective customers, and Authorized Distributor personnel
• Lead product, process, and application training for Customer Service and other internal teams, including onboarding for new Inside Sales Representatives
• Document all customer-facing activity in Salesforce.com, including meetings, calls, quotes, and sample requests, and prepare periodic forecast updates
• Use Southco's SAP system to support customer inquiries related to product pricing and procurement

How you will be making an impact

• Use gap analysis and order pattern recognition tools to identify order trend variances and proactively engage customers to prevent lost business
• Identify trends in customer and market activity and provide feedback and recommendations to Product and Industry Management for product development and market approach
• Identify continuous improvement opportunities for Inside Sales processes and systems, partnering with sales and system support teams to develop and lead action plans to completion
• Support the Inside Sales Manager in the strategic development of the Inside Sales organization

About you

• Bachelor's degree required (Mechanical or Industrial Engineering preferred)
• 3-5 years of experience, preferably in a technical sales role
• Computer literate with excellent communication and telephone skills
• High energy, self-starter with strong technical aptitude
• Goal-oriented, ambitious, and highly motivated; reliable and resilient, with the ability to handle rejection
• Team- and people-oriented relationship builder; enthusiastic, confident, mature, curious, and strategically minded with strong accountability
• Thrives in a fast-paced environment and can manage multiple tasks
• Language requirements vary by region (e.g., English required in North America, with Spanish/French-Canadian preferred; English and Portuguese required in South America)

How will we reward you

• Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays.
• 401(k) Savings and Investment Plan - Company makes matching contributions of 50% up to the first 6% of eligible pay you contribute and up to 2% contribution of eligible pay based on company performance.
• Employee Stock Ownership Plan (ESOP) valued at approximately 4-6% of eligible earnings which includes dividend payments after 3-year vesting period.
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high-deductible health plans.
• Company paid Life & Disability Insurance including: Short term, Long Term, and Life.
• Tuition Reimbursement program to support undergraduate or graduate programs.

Southco is an equal opportunity employer. Accordingly, Southco will not discriminate against any employee or applicant for employment on the basis of age, sex, race, color, veteran status, sexual orientation, national origin, religion, disability, or other protected status recognized by state or local law.

• Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays.
• 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.
• Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans
• Company paid Life & Disability Insurance including: Short term, Long Term, and Life
• Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees

Southco is an equal opportunity employer. Accordingly, Southco will not discriminate against any employee or applicant for employment on the basis of age, sex, race, color, veteran status, sexual orientation, national origin, religion, disability, or other protected status recognized by state or local law.

• Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays.
• 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.
• Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans
• Company paid Life & Disability Insurance including: Short term, Long Term, and Life
• Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees

Information at a Glance

Southco is the leading global manufacturer of Engineered Access Hardware with manufacturing and engineering facilities in the Americas, Europe and Asia Pacific regions. From quality and performance to aesthetics and ergonomics, we know small touches make a big difference. The people of Southco are passionate about connecting with our customers to create innovative engineered access hardware solutions aimed at enhancing the "touch points" of our customers' products. With unrivaled global supply and support, innovative products and dedicated people, Southco provides customers throughout the world with the broadest line of high quality Access Hardware Solutions on the market today for applications in the Networking, Telecommunications, Computer, Automotive, Aerospace, Mass Transit, Off-Highway/Construction, RV/Caravan, Industrial Machinery, Marine and HVAC industries.

Benefits we offer our employees

• Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays
• 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.
• Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3 year vesting period
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans
• Company paid Life & Disability Insurance including: Short term, Long Term, and Life
• Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees