Sr. Infrastructure Engineer – SATX

JCB North America; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

JCB North America seeks a Senior Infrastructure Engineer to lead administration and optimization of our IT infrastructure. You will drive reliability, security, and performance across Windows and Linux servers, virtualization platforms, and storage environments.

The role requires deep expertise in AD, networking, backup, and disaster recovery, with the ability to guide projects, support on‑call rotations, and collaborate with vendors in a fast‑paced enterprise setting.

Qualifications

• Bachelor's degree in information technology, computer science, engineering, or related field; or equivalent experience.
• Minimum 10 years of enterprise IT infrastructure experience.
• Strong expertise in Windows Server administration, virtualization, networking, storage, and DR.
• Ability to pass background checks and pre-employment tests as required by law.

Responsibilities

• Administer and support Windows Server and Linux/Unix environments.
• Manage Active Directory and Group Policy administration.
• Administer virtualization platforms (VMware and Hyper‑V).
• Configure and support enterprise storage solutions and disk storage environments.
• Manage backup and disaster recovery to ensure data integrity and continuity.
• Monitor and optimize performance across servers, storage, networking, and cloud.
• Provide Tier III support for critical incidents and coordinate with vendors.

Skills

Windows Server

Linux/Unix

VMware

Hyper-V

Active Directory

Networking

Storage

Backup & DR

Cloud (Azure/AWS)

VoIP/Telephony

Education

Bachelor's degree in IT/CS/Engineering

Tools

VMware vSphere

Hyper-V

Cisco Meraki

NetApp Storage

Azure/AWS

SAP Infra

Job description

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents-including the United States, the United Kingdom, India, and Brazil-JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers-not shareholders-which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products-and our name-with pride and commitment to quality.

Position Purpose

The Senior Infrastructure Engineer is responsible for the administration, support, optimization, and continous improvement of JCB’s IT infrastructure environment. This role serves as a technical expert across multiple infrastructure disciplines, ensuring the reliability, security, performance, and scalability of critical systems while supporting strategic business initiatives and providing advanced technical leadership.

Position Type

Full Time, FLSA Exempt

Location

13210 Palo Alto Rd., San Antonio, TX 78224

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Administer and support Microsoft Windows Server and Linux/Unix operating systems.
• Manage Microsoft Active Directory environments, including Group Policy administration.
• Administer and maintain virtualized infrastructure platforms, including VMware and Hyper‑V.
• Configure, manage, and support enterprise storage solutions and disk storage environments.
• Administer and manage backup and disaster recovery solutions, ensuring data integrity and business continuity.
• Monitor, troubleshoot, and optimize infrastructure performance across servers, storage, networking, and cloud environments.
• Provide technical leadership and infrastructure expertise for business and IT projects.
• Support and maintain network infrastructure, including Cisco Meraki network administration.
• Create, maintain, and update infrastructure architecture documentation, diagrams, standards, and operating procedures.
• Provide Tier III support for critical incidents, including participation in on‑call support rotations and after‑hours escalations.
• Coordinate with third‑party vendors to ensure service and support expectations are met.
• Support MDF/IDF environments, including racking, stacking, hardware installations, inventory management, and environmental monitoring.
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent combination of education and experience.
• Minimum 10 years of experience supporting enterprise IT infrastructure environments.
• Minimum 10 years of experience managing data center, MDF/IDF, and infrastructure hardware environments.
• Advanced experience with Microsoft Windows Server administration.
• Advanced experience supporting virtualization technologies such as VMware and Hyper‑V.
• Strong understanding of networking, storage, backup, and disaster recovery technologies.
• Must pass any drug screens, background checks, and any pre‑employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• Technical certifications in Microsoft, VMware, Azure, AWS, Cisco, NetApp, or related infrastructure technologies.
• Experience managing enterprise cloud platforms including Microsoft Azure and/or AWS.
• Experience supporting SAP infrastructure environments.
• Experience with Cohesity, Rubrik, or similar appliance‑based backup technologies.
• Experience administering Cisco Call Manager, Cisco WebEx, or VoIP technologies.

Knowledge, Skills, Abilities & Competencies

• Expert‑level proficiency in three or more of the following areas:
• Windows Server Operating Systems
• Linux/Unix Operating Systems
• Azure and AWS Cloud Technologies
• Enterprise Networking (LAN/WAN/Wireless)
• Storage Technologies (NetApp preferred)
• Microsoft 365 Administration
• Backup and Disaster Recovery Technologies
• SAP Infrastructure Support
• VoIP Systems Administration
• Strong problem‑solving and analytical skills.
• Ability to work in a high‑stress environment.
• Detail‑oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non‑system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self‑motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non‑discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at ;br>

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.