Sr. Industry Technical Consultant

Ecolab Deutschland GmbH; Houston (TX); Remote; USD 153,000 - 231,000; Full time

Job summary

A leading company in the Refining Industry is seeking a Field Technical Support representative to provide on-site support to customers in the NA region. This role involves optimizing operations through technical solutions and leading customer interactions, requiring substantial industry knowledge and experience. Candidates with a Bachelor's degree and extensive experience in technical sales, process engineering, or field support will thrive in this position. Up to 50% overnight travel is expected.

Benefits

Comprehensive health benefits

Support for professional development

Work-life balance initiatives

Qualifications

• 11-15+ years of successful technical implementation or process engineering experience.
• Experience in the Refining Market preferred.
• Ability to lead and motivate team members.

Responsibilities

• Assist with optimization and troubleshooting of Nalco Water technologies.
• Work with local sales engineer to improve customer operations.
• Lead internal training for sales personnel and customer-facing training.

Skills

Technical implementation

Process engineering

Technical sales

Education

Bachelor's degree

Bachelor's degree in Chemical Engineering

Tools

Process instrumentation

Industrial automation systems

Job description

What You Will Do:

Field Support

As part of a regional division, this role will entail on-site support for a wide range of customers in NA region. ITC support in the retention of existing business and the sales process consists of strong technical support in the following areas:

Service Support

• Assist with optimization and troubleshooting of Nalco Water technologies as the need arises in customer operations. Leading audits, investigations and continuous improvement efforts within existing customers, documenting value creation.

Target Account Development

• Working with the local sales engineer to audit and assess customer operations to determine where Nalco Water chemical and digital technology can help improve operational efficiency, reduce total cost, maximize productivity, and improve finished product quality.

In-Plant Technical Trials

• Help develop detailed trial plans by assessing historical operational data and determining the best approach to help meet customer KPIs. This includes the development of the following:
  • Criteria for success (linked to Discovery Agreement)
  • Real-time data acquisition
  • Establishing key performance indicators and pertinent operational data requirements
  • Plant Trial Support – work with Technical and Operations staff during plant test to advise on recommended changes/adjustments help optimize the performance of the application
  • Post-Trial Support – assist with data analysis, conclusions, and recommendations

Innovation

• The ITCs play an important role in the Innovation process by working closely with our Marketing team to identify and evaluate current customer needs and opportunities. They also work closely with the R&D team throughout the technology development process, including lab testing and plant trials. The ITC also helps to assess the full value of the new technology as part of the commercialization process.

Industry facing expert interaction

• A key aspect of this role is to interact with the main Industry Associations (AFPM/Refcomm/AMPP- former NACE/COQA/CCQTA,etc) attending conferences and participating in different activities like round table discussions, specific presentations, panel representative. Main objectives are to identify
  • Industry trends and new developments
  • Competitor’s activities
  • Customer needs
• Training: as a process expert, ITC will lead internal training for Sales personnel as well as customer facing training as requested.
• Internal technical networks participation including experience exchange, white paper writing, etc

Position Details:

• This position is remote, however ideally based in the Houston, TX area.
• Territory covers the United States.
• Targeted accounts in the Refining Industry
• Up to 50% or more overnight travel required

Minimum Qualifications:

• Bachelor’s degree
• 11-15+ years of successful technical implementation, production management, process engineering, technical sales, or field sales support experience

• Up to 50% overnight travel required
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

Preferred Qualifications

• Bachelor’s degree in Chemical Engineering
• Experience Process Engineering in the Refining Market
• Ability to lead, develop and motivate team members in situations where needed
• Ability to quickly establish technical credibility and form interpersonal relationships
• Experience with process instrumentation and industrial automation systems

• Other languages proficiency (Spanish, other)

Annual or Hourly Compensation Range

The total Compensation range for this position is $153,600-$230,400 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.