Sr. Implementation Manager

WellDyne; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

WellDyne is seeking an Sr. Implementation Project Manager to oversee client implementations and change management for HealthDyne/WellDyne services, including PBM, mail order, and specialty pharmacy solutions.

The role requires detail orientation, superior communication, and the ability to lead staff. Travel may be required to support large client initiatives and strategic partnerships.

Qualifications

• Requires a college four-year degree or 5+ years in client services or project management.
• Experience in Pharmacy Operations/Technology and/or project management is preferred.
• Ongoing learning in pharmacy industry and product knowledge development is expected.

Responsibilities

• Oversee onboarding of large complex clients with unique service requirements.
• Serve as primary Implementation operations contact for strategic partners.
• Support Sales and attend finalist meetings.
• Lead project management for key strategic clients and initiatives.
• Ensure compliance with contractual requirements and produce status reports.
• Coordinate cross-functional teams across Finance, IT, and Operations to meet client needs.
• Develop and document standard implementation procedures and improve post-implementation processes.
• Communicate effectively with clients and leadership to manage expectations.

Skills

Project management

Client services

Communication

Time management

Leadership

Documentation

Education

Bachelor's degree

5+ years in client services/project management

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Salesforce.com

Job description

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

Our Mission:

To be the disruptive force that drives meaningful change within pharmacy services.

Summary

The Sr. Implementation Project Manager is responsible for oversight of HealthDyne’s client implementations, change management related to such services, and coordination of internal operational functions. Services include a variety of prescription benefit management programs as well as mail order and specialty pharmacy services. The position may require travel from time to time. This position requires great attention to detail, superior communication skills, time management skills, knowledge of pharmacy processes and procedures, and the ability to lead and develop staff. The goal of each implementation is to meet and exceed client expectations for an incredible service experience with HealthDyne.

Essential Duties and Responsibilities

• Implementation
  • Responsible for the successful onboarding of large complex clients with unique service requirements. Program Level Project Management leadership
  • Serve as primary Implementation operations contact for strategic partners
  • Support Sales and attend finalist meetings
  • Serve as Project Manager for key strategic clients/partner implementations and strategic initiatives
  • Expert in project management with consideration of HealthDyne’s operational processes and procedures to facilitate successful implementation of HealthDyne’s services
  • Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
  • Project execution in compliance with contractual requirements
  • Oversees implementations, creates/maintained detailed project plans, facilitates requirements gathering sessions, project status meetings, and reports overall project health throughout the organization
  • Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments as needed
  • Facilitate/lead development and documentation of Standard Implementation Procedures
  • Produces objective reporting to the HealthDyne leadership team, regarding critical path items, opportunities, and overall customer standing
  • Can apply communication principles and appropriate positioning of information to deliver to various client types
  • Execute post-implementation improvement initiatives, new process development to mitigate risks for future implementations

Education and Experience

• This position requires a college four-year degree or a minimum of 5 years' experience in client services or project management.
• Experience working in Pharmacy Operations/Technology and/or project management work history
• Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of PBM, pharmacy practices, company-specific product offerings, pricing components, and company capabilities and limitations.

Knowledge, Skills, and Abilities

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
• Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
• Excellent written communication and documentation skills
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
• Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
• Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery
• Ability to analyze, interpret and organize information in a clear and concise manner
• Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial
• Ability to adapt and be flexible in a variety of situations
• Ability to multitask and possess excellent time management skills
• Must be able to work independently as well as support, contribute to, and lead teams
• Other duties as assigned

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.