Senior Project Manager - Pharmacy Management System Implementation

Outcomes®; Dublin (OH); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Flexible PTO

401k with company match

HSA/FSA

Parental leave

Wellness program

Holiday pay

Job summary

Outcomes® is seeking a Senior Project Manager to lead complex enterprise customer implementations across its software and services portfolio. You will act as the primary project leader for high-value clients, coordinating across internal teams and external vendors to ensure on-time delivery and successful adoption.

You will develop implementation strategies, proactively manage risks, and maintain governance across projects while aligning with customer objectives and business results.

Qualifications

• Strong knowledge of enterprise software implementation methodologies and lifecycle.
• Experience managing large-scale, cross-functional implementations with multiple stakeholders.
• Excellent executive communication and presentation skills.
• Proven organizational and time-management skills with attention to detail.
• Experience facilitating executive meetings and steering committees.
• Ability to identify risks and develop mitigation strategies.

Responsibilities

• Lead end-to-end implementation projects for enterprise customers from kickoff to go-live and transition to Customer Success.
• Serve as the primary project contact for executive stakeholders, providing strategic guidance and issue resolution.
• Develop comprehensive project plans, timelines, milestones, and governance frameworks.
• Coordinate cross-functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing and vendors.
• Facilitate steering committee meetings, status reviews, risk assessments, and decision sessions.
• Identify and mitigate project risks, dependencies, scope changes, and escalations.
• Drive accountability to ensure deliverables meet schedule and milestones.
• Manage multiple concurrent implementations with varying complexity and timelines.
• Collaborate with customer leadership to understand objectives, workflows, and requirements.
• Coordinate integrations, data migration, networking, configuration, and testing with technical teams.
• Maintain current project artifacts, documentation, and communication plans.
• Monitor health using KPIs and forecast timelines, risks, and resource needs.
• Lead change management activities including scope evaluation and impact analysis.
• Conduct post-implementation reviews and drive process improvements.
• Contribute to standardized enterprise processes, templates, governance, and best practices.
• Mentor team members and provide guidance on complex engagements.

Skills

Enterprise software

Executive communication

Cross-functional leadership

Risk management

Project governance

Stakeholder management

Organizational alignment

Problem solving

Education

Bachelor's degree or equivalent experience

Project Management Certification (preferred)

Pharmacy/Healthcare experience

Tools

Salesforce

TaskRay

Microsoft Office (Excel, PowerPoint, Teams, SharePoint)

Job description

Job SummaryThe Senior Project Manager is responsible for leading the successful delivery of complex, strategic enterprise customer implementations across the organization's software and services portfolio. This role serves as the primary project leader for high value customers, managing cross functional initiatives that require executive level communication, comprehensive project governance, and coordination across multiple internal and external stakeholders. The Senior Project Manager develops and executes implementation strategies, proactively manages project risks, drives organizational alignment, and ensures enterprise customers achieve successful adoption while meeting agreed upon timelines, scope, and business objectives.

• Lead end to end implementation projects for enterprise and strategic customers, managing all phases from project kickoff through successful go live and transition to Customer Success.
• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, status updates, and issue resolution throughout the implementation lifecycle.
• Develop comprehensive project plans, timelines, milestones, resource allocations, and governance frameworks to ensure successful project execution.
• Coordinate cross functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third party vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments, and decision making sessions.
• Identify, manage, and mitigate project risks, dependencies, scope changes, and escalations while maintaining alignment with customer expectations and organizational priorities.
• Drive accountability across internal teams to ensure deliverables are completed on schedule and project milestones are achieved.
• Manage multiple concurrent enterprise implementations with varying complexity, timelines, and stakeholder groups.
• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.
• Collaborate with technical teams to coordinate integrations, data migration, networking requirements, system configuration, and testing activities.
• Ensure implementation documentation, project artifacts, and communication plans remain current throughout the project lifecycle.
• Monitor project health using established KPIs and provide accurate forecasting of timelines, risks, and resource needs.
• Lead project change management activities, including scope evaluation, impact analysis, and stakeholder communication.
• Facilitate post implementation reviews and identify opportunities to improve implementation methodologies, tools, documentation, and customer experience.
• Contribute to the development and standardization of enterprise implementation processes, project templates, governance models, and best practices.
• Mentor implementation team members and provide guidance on complex customer engagements when needed.

Job Summary

The Senior Project Manager is responsible for leading the successful delivery of complex, strategic enterprise customer implementations across the organization's software and services portfolio. This role serves as the primary project leader for high value customers, managing cross functional initiatives that require executive level communication, comprehensive project governance, and coordination across multiple internal and external stakeholders. The Senior Project Manager develops and executes implementation strategies, proactively manages project risks, drives organizational alignment, and ensures enterprise customers achieve successful adoption while meeting agreed upon timelines, scope, and business objectives.

Essential Duties & Responsibilities

• Lead end to end implementation projects for enterprise and strategic customers, managing all phases from project kickoff through successful go live and transition to Customer Success.
• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, status updates, and issue resolution throughout the implementation lifecycle.
• Develop comprehensive project plans, timelines, milestones, resource allocations, and governance frameworks to ensure successful project execution.
• Coordinate cross functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third party vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments, and decision making sessions.
• Identify, manage, and mitigate project risks, dependencies, scope changes, and escalations while maintaining alignment with customer expectations and organizational priorities.
• Drive accountability across internal teams to ensure deliverables are completed on schedule and project milestones are achieved.
• Manage multiple concurrent enterprise implementations with varying complexity, timelines, and stakeholder groups.
• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.
• Collaborate with technical teams to coordinate integrations, data migration, networking requirements, system configuration, and testing activities.
• Ensure implementation documentation, project artifacts, and communication plans remain current throughout the project lifecycle.
• Monitor project health using established KPIs and provide accurate forecasting of timelines, risks, and resource needs.
• Lead project change management activities, including scope evaluation, impact analysis, and stakeholder communication.
• Facilitate post implementation reviews and identify opportunities to improve implementation methodologies, tools, documentation, and customer experience.
• Contribute to the development and standardization of enterprise implementation processes, project templates, governance models, and best practices.
• Mentor implementation team members and provide guidance on complex customer engagements when needed.

Qualifications

KNOWLEDGE and REQUIREMENTS

• Strong knowledge of enterprise software implementation methodologies and project management best practices
• Experience managing large scale, cross functional implementation projects with multiple stakeholders
• Excellent executive communication and presentation skills
• Strong organizational and time management skills with exceptional attention to detail
• Experience facilitating executive meetings and steering committees
• Ability to proactively identify project risks and develop mitigation strategies
• Strong analytical, problem solving, and decision making skills
• Knowledge of software implementation lifecycle and customer onboarding best practices
• Familiarity with pharmacy management systems, healthcare software, or healthcare operations preferred
• Proficiency with Salesforce, TaskRay, Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint preferred

Education & Experience Requirements

• Minimum years of work experience: 5 years
• Project Manager Certification is preferred
• Minimum level of education or experience: Bachelors or equivalent experience
• Pharmacy and or Healthcare related experience
• Prior project management experience

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA and FSA
• Fertility and Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates and up to 15 PTO days in first year of employment for non exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k plan offering both pretax and Roth contributions, plus an employer match