Sr. Human Resources Transformation Consultant

MMC; Philadelphia (Philadelphia County); Hybrid; USD 166,000 - 331,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Mercer is seeking a Senior Human Resources Transformation Consultant to join our Career team, based in Philadelphia, PA or Washington, DC. This hybrid role requires three in-office days per week and centers on leading HR transformation engagements that embed AI, automation and data-driven decision making to modernize HR functions.

You will develop client relationships, craft solutions, and deliver end-to-end engagements while mentoring junior consultants and contributing to Mercer’s market

Qualifications

• Bachelor's degree in business, information systems, HR management or related field.
• Advanced degree preferred.
• Minimum 8 years of external consulting experience delivering HR transformation projects.

Responsibilities

• Develop business and client relationships; generate revenue and expand client scope.
• Create proposals combining HR strategy, technology and AI-enabled capabilities; negotiate scope and contracts.
• Demonstrate HR transformation and AI enablement expertise; act as local market representative for Mercer in HR transformation.
• Deliver client engagements end-to-end; lead delivery teams; manage project economics and budgets; mentor junior consultants.
• Contribute to thought leadership, methodology development and go-to-market collateral to integrate AI-driven HR transformation.

Skills

HR transformation

AI enablement

Client relationship management

Project management

Business development

Mentoring junior consultants

Education

Bachelor's degree in business/HR/IS or related field

Advanced degree preferred

Tools

Workday

SuccessFactors

ServiceNow

Job description

Mercer is hiring a Senior Human Resources Transformation Consultant. This will be based in Philadelphia, PA or Washington, D.C. and is a hybrid role requiring 3 days per week in the office.

About the role

We are seeking a talented consultant to join our Career team at Mercer as a Senior Human Resources Transformation (HRT) consultant. In Career, we help organizations shape and activate better workforce decisions with speed, confidence and impact.

This role will lead HR transformation engagements that intentionally embed AI, automation, and data-driven approaches to accelerate value, improve decision-making, and modernize HR functions and operations.

What you will do

• Develop business and client relationships. Generate revenue through new client development and expand relationships with mid-to-large organizations. Lead client conversations about how AI and automation can unlock value for HR and the workforce across the employee lifecycle, and business outcomes.
• Create solution proposals that combine HR strategy, technology, and AI-enabled capabilities; negotiate scope and execute contracts.
• Demonstrate and market expertise in HR transformation and AI enablement. Serve as a local market representative for Mercer in HR transformation, bringing together HR strategy, operating model design, digital employee experience, process redesign, technology enablement, and organizational adoption to drive conversations around the future of an AI-native HR function.
• Deliver client engagements end-to-end. Lead the delivery team for HR transformation engagements, with overall responsibility for ensuring the quality and value of all project deliverables. Manage project economics, ensuring projects are delivered according to project scope as well as on time and within budget. Mentor junior consultants in modern HR practices, analytics, and AI adoption and serve as a resource for project guidance.
• Contribute to Mercer and the solution area. Contribute to thought leadership, methodology development and go-to-market collateral that integrates AI-driven HR transformation. Collaborate across Career, Mercer, and Marsh to leverage firm-wide capabilities and promote integrated solutions.

What we're looking for

• Bachelor's degree (business, information systems, HR management, organizational psychology or similar). Advanced degree preferred.
• Minimum 8 years of external consulting experience delivering HR transformation projects for mid-to-large organizations.
• At least 10 years of program management experience on large-scale, multi-stream projects.
• Deep HR domain expertise.
• Strong content knowledge in at least three of: AI-enablement, HR strategy, HR technology, organizational effectiveness, HR operating models, process redesign, and employee experience.
• Broad understanding across the employee lifecycle and how HR functions (recruiting, talent, rewards, performance, learning).
• HR technology and AI experience; Hands-on experience with core HRIS platforms such as Workday or SuccessFactors and with best-of-breed HR technologies (recruiting, payroll, learning, talent management).
• Experience with shared services platforms (case/knowledge/document management, e.g., ServiceNow).
• Demonstrated experience implementing digital automation (RPA), conversational AI/chatbots, and analytics or machine learning solutions in HR contexts.
• Practical knowledge of generative AI/LLMs: use-case identification, prompt design, vendor assessment, data requirements, model validation, and safe deployment practices.
• Consulting and commercial skills: Proven track record in business development, financial scoping, proposal writing, and presenting to executive stakeholders.
• Ability to design comprehensive, innovative solutions that combine HR strategy, technology, and AI to solve complex client problems.
• Strong collaboration, mentoring, and stakeholder management skills.

What will make you stand out

• Proven sales results and experience closing AI-enabled transformation deals.
• Demonstrated ability to translate cutting-edge AI capabilities into pragmatic HR outcomes.
• Subject matter expertise, having a proven track record in a consulting role.
• Ability to lead, motivate, cultivate and engage junior resources at all levels.

Why join our team

Professional development and interesting work with supportive leadership.

An inclusive, collaborative culture where you can create impact across clients, colleagues, and communities.

Scale and breadth of Mercer allow varied career pathways and benefits that support your well-being.

Mercer is committed to responsible AI adoption. We expect our consultants to drive practical, ethical, and scalable AI use in HR that improves outcomes while protecting employees and organizations. If you are passionate about modern HR, intelligent automation, and shaping the future of work, we'd like to hear from you.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $165,500 to $331,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.