SR HR Shared Services Specialist

Franklin Templeton; New York (NY); Hybrid; USD 68,000 - 80,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) match

ESIP

LEAP

Education reimbursement

Job summary

Franklin Templeton is seeking a skilled HR Shared Services professional to support employees and leaders in our New York office. You’ll handle benefits, compensation, immigration, leave, and HR policy questions, while enabling real-time self-service through Workday.

You’ll collaborate with Payroll and other teams to resolve inquiries, maintain up-to-date processes, and support HR functions on projects and administrative tasks, including onboarding for new hires.

Qualifications

• Minimum 5–7 years in HR with customer service and admin support.
• Bachelor’s degree or equivalent experience required.
• Foundational HR knowledge or APHR certification preferred.

Responsibilities

• Assist employees and leaders with questions about benefits, compensation, immigration, leave, and HR policies.
• Support Workday self-service processes with real-time solutions.
• Collaborate with Payroll and other teams to resolve inquiries.
• Maintain up-to-date knowledge of HR processes and policies.
• Update Shared Services process documentation.
• Support HR functions with projects and admin tasks.
• Help Talent Acquisition with job postings, interviews, onboarding, and onboarding orientation.
• Serve as the HR point of contact for onsite NY employees, leaders and executives.

Skills

Customer service

HR policy knowledge

Data integrity

Policy interpretation

Communication

Education

Bachelor's degree or equivalent

APHR certification

Tools

Workday

Microsoft Office

ServiceNow

Job description

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About The Department

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

How You Will Add Value

• You will assist employees and leaders in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
• You will support self-service processes in Workday, offering real-time solutions.
• You will work with Payroll and other teams to resolve employee inquiries.
• You will maintain up-to-date knowledge of HR processes and policies.
• You will update Shared Services process documentation.
• You will support HR functions with leading projects and administrative tasks.
• You will help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.
• You will be the HR point of contact and provide high-touch support to onsite employees, leaders and executives in our NY location.

What Will Help You Be Successful In This Role

Experience, Education & Certifications

• 5-7 years in HR including providing customer service and administrative support
• Bachelor’s degree or equivalent experience
• Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification

Technical Skills

• Familiarity with Workday, Microsoft Office, and Service Now case management tools
• Strong focus on data integrity and security
• Problem-solving and process improvement skills
• Ability to interpret data and lead corrections
• Multitasking in a fast-paced environment

Soft Skills

• Excellent listening and consulting with employees through personal and sometimes difficult circumstances
• Adaptability to change
• Results-driven and solutions-oriented
• Relationship-building and sound judgment
• Exceptional time management and communication skills

Work Schedule & Location

• This role follows a hybrid work model based in our New York, NY office
• 8:30am – 5:00pm PT
• Three days in office, two days remote

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $68,000.00 - $80,000.00, depending on location and level of relevant experience, plus discretionary bonus.

#ASSOCIATE

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights Of Our Benefits Include

• Paid Time Off: Three weeks of PTO in your first year
• Health Coverage: Competitive medical, dental, and vision insurance to support your well-being
• Retirement Savings: 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
• Equity & Investing: Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
• Learning Education Assistance Program (LEAP): To support your ongoing growth and career advancement
• Employee Investment Benefits: Opportunity to purchase company funds with no sales charge

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.