Sr. HR Representative

Unum; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

Short & Long-Term Disability

6-8% annual PTO/holiday time

Job summary

Unum, headquartered in Chattanooga, TN, seeks an HR operations support specialist to handle lifecycle activities, research and resolve issues, and process data changes across HR functions (including Workday). You will ensure accuracy, compliance, and timely entry within HR systems.

Responsibilities include SOP adherence, end-user support, and contributing to process improvements while maintaining strict confidentiality and professional communication across teams.

Qualifications

• Bachelor's degree preferred or equivalent experience in human resources, business administration or a related field.
• 2-3 years experience in HR disciplines including HRIS, compensation, payroll, recruitment, performance management, and/or benefits administration.
• Experience applying HR policies, procedures, standards, and legal requirements to answer questions via phone and email.
• Ability to use discretion, exercise good judgment and maintain strict confidentiality.
• Strong analytical skills to break down problems and processes.
• Knowledge of state and federal HR laws.
• Excellent verbal and written communication skills.
• Time management and organization skills.
• Team player with collaborative approach.

Responsibilities

• Serves as the technical and process subject matter expert relative to administration of HR programs and workflow.
• Applies understanding of HR to include Workday to ensure processes are efficient, accurate and compliant.
• Follow SOPs and adhere to policies, procedures, and SLAs.
• Capable of day-to-day administration, providing support to end users, and improving business processes.
• Owns confidentiality, data integrity, and timely HR data entry.
• Articulates HR standards and informs management of issues and improvement opportunities.
• Makes independent decisions in response to demand.
• Supports upgrades, enhancements, and new work activities through testing.

Skills

Bachelor's degree

HR policies

Analytical skills

Verbal and written communication

Time management

Discretion and confidentiality

Education

Bachelor's degree or equivalent in HR/Business

Tools

Workday

Microsoft Office Suite

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture


• Inclusion and diversity as a priority


• Performance Based Incentive Plans


• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability


• Generous PTO (including paid time to volunteer!)


• Up to 9.5% 401(k) employer contribution


• Mental health support


• Career advancement opportunities


• Student loan repayment options


• Tuition reimbursement


• Flexible work environments


• *All the benefits listed above are subject to the terms of their individual Plans .

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

• This is the operational support and administrative function of all employee life-cycle activities. Requires a mastery of all fundamentals of the role within the team and demonstrated achievement of quality and production standards.


• Provides daily support both by researching and resolving issues and by processing job data changes, perform systems testing, and completing administrative activities across multiple HR functions and/or regions. This will vary by HR function and include but not limited to recruiting, performance management, compensation, benefits, HRIS, and employee relations.


• Mentors HR Specialists and HR Case Managers and serves as subject-matter expert.


• Serves in a capacity to influence change which will simplify the user experience, reduce risk, and increase operational performance.


• Conducts all business process and/or systems testing required in support of upgrades, enhancements, and or new work activities.

Principal Duties and Responsibilities

Serves as the technical and process subject matter expert resource relative to administration of all HR programs, products, services and workflow.

Applies excellent understanding of the interdependencies with all facets of HR to include Workday to ensure business processes are efficient, accurate and compliant.

Follow all Standard Operating Procedures (\"SOPs\") and adhere to all organizational and department specific policies, procedures, and SLAs.

Capable of working on a small team, in a role with responsibility for day-to-day administration, providing support to end users, and facilitating and improving business process flow.

Own responsibility for confidentiality, data integrity, ensuring its validity, accuracy and timely entry into the applicable HR system(s).

Articulates and maintains HR standards, inform management of issues that require attention and suggest opportunities for improvement.

Consistently makes an independent business decision in response to demand.

Job Specifications

• Bachelor's degree preferred or equivalent experience in human resources, business administration or a related field preferred.


• 2-3 years experience working in a human resource discipline including but not limited to HRIS, compensation, payroll, recruitment, performance management, and/or benefits administration.


• Experience applying in-depth knowledge of HR policies, procedures, standards, and legal requirements, in order to answer related questions via phone and email within established SLAs.


• Ability to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentiality


• Strong analytical skills to be able to break down a problem, situation or process into its component parts, to separate the main issues from side issues, to understand the nature of parts and their relationship to one another.


• Enhanced knowledge of state and federal laws pertaining to human resources.


• Excellent verbal and written communication skills required.


• Strong time management and organization skills to schedule time effectively and use efficient work methods and tools.


• Team player who works effectively with colleagues to achieve targets and objectives.


• Ability to work under pressure, remain calm, objective and controlled in responding to urgent or demanding situations.


• Proficient with Microsoft Office Suite and Workday desired.


• Seeks out job challenges and opportunities to constantly improve skills.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with internat