Sr HR Product Analyst

swa; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Southwest Airlines is seeking a Senior HR Product Analyst to design, deliver, and optimize HR technology solutions that enhance the employee experience and streamline business processes. You’ll collaborate with HR stakeholders, product managers, and technology teams to translate needs into scalable HR tech across platforms like Workday, Salesforce, Quickbase, and Power Platform.

The role requires strong analytical, product, and technical skills, with a focus on improving self-service

Qualifications

• Knowledge of HR business processes and stakeholder needs.
• Knowledge of HR technology platforms and system capabilities.
• Experience with requirements, process flows, system documentation, and tests.

Responsibilities

• Analyze business needs and opportunities, gather requirements, and support evaluation of solution options.
• Partner with stakeholders to define requirements and ensure alignment with product priorities.
• Support end-to-end product delivery activities including discovery, requirements, design, configuration, testing, and implementation.
• Configure and enhance HR solutions within platforms based on defined requirements.
• Develop and maintain business requirements, process docs, test plans, and delivery artifacts.
• Execute testing activities and support defect resolution and release readiness.
• Facilitate stakeholder discussions to clarify requirements and align on goals.
• Define data and reporting needs and partner with analytics teams for outputs.
• Analyze data to identify trends and opportunities for improvement.

Skills

HR processes

HR tech platforms

Business analysis

Documentation

Requirements design

System configuration

Testing

Agile & PM

System integrations

Data interpretation

Stakeholder comms

Risk management

Education

High School Diploma or GED

Job description

Department: People

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior HR Product Analyst supports the HR Product Management Team by designing, delivering, and continuously improving HR technology solutions that enhance the Employee experience and enable efficient business processes. They'll partner with HR Stakeholders, Product Managers, and Technology Teams to understand business needs, define requirements, coordinate delivery activities, and support solution implementation across platforms such as Workday, Salesforce, Quickbase, and Microsoft Power Platform. They'll evaluate opportunities to simplify processes, expand self‑service capabilities, and leverage automation and emerging technologies to drive operational efficiency and business value. The Senior HR Product Analyst leverages strong analytical, product management, business, and technical acumen to manage priorities, dependencies, and risks while translating business needs into scalable solutions that support Employees and advance Southwest's HR technology strategy.

Additional Details:

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face‑to‑face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. valued.

Responsibilities

• Analyze business needs and opportunities, gather requirements, and support evaluation of solution options
• Partner with stakeholders to define requirements and ensure alignment with business needs, user expectations, and product priorities
• Support end‑to‑end product delivery activities, including discovery, requirements, design, configuration, testing, and implementation
• Assist with evaluating solution approaches and recommending options aligned with system capabilities and business requirements
• Configure and enhance solutions within HR technology platforms based on defined requirements and business needs
• Support solution quality by identifying system impacts, dependencies, and integration considerations
• Develop and maintain business requirements, process documentation, test plans, and other delivery artifacts
• Execute testing activities, validate solutions against requirements, and support defect resolution and release readiness
• Facilitate stakeholder discussions to clarify requirements, resolve questions, and support alignment
• Define data and reporting needs and partner with analytics teams to support accurate and meaningful outputs
• Analyze data and reporting results to identify trends, insights, and opportunities for improvement
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of HR business processes and operational practices, including understanding stakeholder needs and supporting process improvements
• Knowledge of HR technology platforms, applications, and system capabilities, including how solutions integrate across environments
• Knowledge of business analysis and documentation practices, including requirements, process flows, system documentation, and test procedures
• Skill in analyzing business needs, identifying opportunities, and evaluating solution options
• Skill in translating business requirements into functional designs, configurations, and solution recommendations
• Skill in supporting system configuration, enhancements, testing, and implementation activities
• Skill in applying agile and project management practices to organize work, manage priorities, and support delivery within established processes
• Skill in understanding system relationships, integrations, and downstream impacts.
• Ability to manage multiple priorities, track commitments, and deliver assigned work within expected timelines
• Ability to communicate effectively with business stakeholders, product teams, and technical partners
• Ability to identify issues, dependencies, and risks and support structured problem-solving
• Ability to interpret data and reporting outputs and translate findings into recommendations and insights

Education

Required: High School Diploma or GED

Experie