Overview
The Senior HR Operations Generalist serves as a trusted HR partner within a complex, multi‑shift union manufacturing environment. This role delivers advanced HR support across employee relations, compliance, workforce planning, performance management, and organizational development. The Senior HR Operations Generalist plays a key role in supporting front‑line leadership, strengthening plant culture, enabling operational performance, and driving continuous improvement. The ideal candidate will create a workplace where employees are respected, informed, supported, and engaged. This role contributes directly to safety culture, operational excellence, and continuous improvement.
Responsibilities
Employee Relations
- Acts as a primary advisor for complex employee relations issues, providing guidance, coaching, and conflict resolution support to leaders and employees.
- Under the direction of HR, conducts thorough ER investigations and recommends solutions that reduce risk and reinforce fairness and respect.
- Serves as a culture champion, fostering open communication, psychological safety, and trust.
Compliance
- Strong understanding of employment law, policy interpretation, and compliance risk management.
- Leads compliance activities such as audit preparation, recordkeeping reviews, and regulatory reporting.
- Ensures HR practices align with legal standards and Saint‑Gobain Values, empowering leaders to make informed decisions.
Frontline Leadership Support
- Actively participates in Gemba walks at manufacturing sites to observe operations, engage with employees, and gather insights on workplace culture and employee needs, contributing to continuous improvement initiatives and fostering a collaborative environment.
- Collaborate with cross‑functional teams to support World Class Manufacturing (WCM) initiatives by participating in training sessions, facilitating employee engagement, and promoting a culture of continuous improvement to enhance operational efficiency and workforce development.
- Acts as a strategic partner to frontline and midlevel leadership on workforce strategy, staffing, performance, and employee development.
- Coaches leaders on effective communication, accountability, corrective action processes, and change leadership.
- Supports the plant's leadership capability by reinforcing TEC behaviors.
Talent Acquisition
- Supports recruiting activities for hourly and early‑career salaried roles, including job postings, screening, interview.
- Partners with plant leadership on proactive workforce planning and talent strategies.
- Oversees onboarding effectiveness and drives improvements that enhance new hire engagement and retention.
HR Metrics
- Owns HR data integrity at a site level (turnover, attendance, staffing, and ER trends).
- Presents data driven recommendations to improve workforce stability, engagement, or efficiency.
- Use metrics to identify workforce patterns and to influence strategic decisions.
Collaboration & Cross Functional Partnership
- Works closely with Operations, EHS, Finance, Payroll, Corporate HR, and other partners to align HR actions with business priorities.
- Supports or facilitates training, engagement, and recognition programs.
- Operates both independently and with direction from HR in managing priorities, investigations, and projects with minimal supervision.
Requirements
- Bachelor’s degree in human resources, Business, Industrial Relations, or related field preferred.
- 3+ years HR experience in a manufacturing or industrial environment required. Union experiences preferred.
- SHRM SCP or SPHR certification preferred.
- Knowledge of employment law, HR strategy, and front‑line leadership support required.
- Effective communication, coaching, facilitation, and relationship building skills required.
- Demonstrated ability to influence leaders, manage complex ER situations, and lead HR initiatives required.
- Proficiency with HRIS and Microsoft Office required.
- UKG/Kronos experience preferred.
The client offers a competitive salary package that is dependent on qualifications and experience, as well as a strong benefit package, plus participation in a company‑wide bonus plan.