Sr. HR Generalist

Ipro Networks Pte. Ltd.; San Jose (CA); On-site; USD 72,000 - 74,000; Full time

Job summary

IntelliPro is seeking a Sr. HR Generalist for a contract engagement in San Jose, CA. You will consult on sensitive work-related issues, including organizational changes, accommodations, and leaves, guiding employees with care and compliance.

You’ll triage inquiries, manage a full HR caseload, and collaborate with Legal, Security, and Employee Relations to improve processes and deliver scalable, high-quality support across the ERC.

Qualifications

• Proven HR expertise with complex topics like changes, leave, and accommodations.
• Strong problem-solving for complex cases with empathy and firmness.
• Independent caseload management with SLA adherence and audit-ready docs.
• Excellent written and verbal communication.
• Ability to work independently in fast-paced environments; meet deadlines.
• Bachelor’s degree or equivalent; 3-5 years HR experience.

Responsibilities

• Provide consultation on sensitive work-related issues such as organization changes, accommodations, and leave-related policies.
• Triage and respond to questions from internal HR teams and assess options.
• Lead intake, triage, and resolution of complex HR inquiries with speed and empathy.
• Leverage case management systems to address employee needs with care and efficiency.
• Partner with Legal, Security, Employee Relations, HRBPs, etc.; communicate at all levels.
• Provide updates on process and policy changes to enable colleagues with clarity.
• Influence and contribute to process improvements for scalability.
• Collaborate on projects that drive impact across the organization.

Skills

HR expertise

Case management

Communication

Independent work

Education

Bachelor's degree or equivalent

3-5 years HR experience

Tools

Case management systems

Job description

Job Title: Sr. HR Generalist

Location: San Jose, CA 95110

Type: Contract (09+ Months, Possible Extension/Conversion)

Pay Rate: $35.21/hr. on W2

The Opportunity

• This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference!
• As a Senior HR Generalist in a client-facing role, you’ll be a go-to resource for complex case types including organizational changes, leave, and accommodation support—playing a key role in delivering clarity, care, and confidence to employees when they need it most.
• You’ll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support.
• The ERC is an integral part of our broader Scaled Delivery organization. Our motto is that with every interaction, the ERC is helping employees navigate through their Adobe journey.
• Come join the team who is crafting those experiences!

What you’ll do

• Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, and leave-related policies
• Triage and respond to questions from our internal HR teams to collaborate on cases, assess options, and provide risk assessments
• Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support
• Leverage case management systems to address employee needs with care and efficiency—using reporting and insights to identify trends and inform strategies that strengthen our business
• Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc.); demonstrate the capacity to communicate efficiently at all levels
• Foster continuous team enablement by providing compelling updates on process and policy changes—equipping colleagues with the clarity and self-assurance to excel
• Influence and contribute to process improvements that drive business scalability.
• Bring insight to and collaborate on projects that drive impact across the organization.

What you need to succeed

• Proven HR expertise with specialized knowledge in complex HR topics such as organizational changes, leave of absence programs, and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence
• Demonstrated problem-solving capabilities for complex cases, with an understanding of the need to be both compassionate and firm to navigate various business challenges
• Manages a full caseload independently with accuracy and consistency — meeting SLA timelines and maintaining audit-ready documentation from the start of the assignment
• Strong communication skills, including written and oral communication
• Applies existing tools and workflows effectively, and flags process gaps or improvement ideas to the team as they arise
• Demonstrated ability to work independently and make decisions with confidence—delivering results in fast-paced environments and meeting deadlines, time constraints, and SLAs
• Ability to build trust and apply judgment to make decisions on cases and partner concerns
• Bachelor’s degree or equivalent experience preferred; 3-5 years of HR experience preferred .

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity athttps://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.